PC Technician

CHRISTOPHER L. SMITH

**** **** ***. •Elyria, OH *4035

• Home Phone 440-***-**** • Cell Phone 440-***-****

• E-Mail acekmp@r.postjobfree.com

OBJECTIVE

To gain an entry-level position within the field of Information Technology, where I can best utilize my strong skills and industry

knowledge while helping to contribute and grow with the company.

EDUCATION

New Horizons Computer Learning Centers Garfield Heights, OH 2008

A+ certification

ITT Technical Institute Strongsville, OH 2004

Associate Degree: Computer Electronic Engineering Technology

Lorain County Joint Vocational Center Oberlin, OH 1998

Certificate: Network Systems Technician

Elyria West High School Elyria, Ohio 1987

Diploma: General Studies

WORK EXPERIENCE

Unisys/Henkel (4-month contract assignment)

December 2013 to April 2014

Computer Systems Engineer (CSE)

• Uninstall old laptops and Computers with Windows XP OS and Install new laptops and PC’s with Windows7 OS

and copy user’s data from old machine such as Lotus Notes Data, Desktop, Favorites and My Documents using

either an External Hard drive or by removing the Hard drive from the users old PC and then using the CD-Rom

drive cables to connect the old Hard drive in order to copy the user’s data over. During this deployment, I was

required to go online to Lenovo’s website and get certified on Lenovo Laptops, Tablet PC’s and Desktop’s in order

to perform Hardware break fixes such as Motherboard and CPU fan replacement on Lenovo Laptops and PC’s.

Also, while employed at Unisys I was able to complete the EMC Data Domain Server Certifications

Cleveland Metropolitan School District

September 5, 2013 to November 10, 2013

Windows 7 Deployment Technician

• Uninstall PC’s, DVD/VCR combo players and switches and install new PC’s in teachers classrooms throughout the

Cleveland Metropolitan School District as part of a grant funded project.

Wal-Mart located in Ashland, Ohio (1-day contract assignment)

October 16, 2013

POS Deployment Technician for NCR

• Installed Point of Sales cash registers, VeriFone credit card readers and scanner guns at the Wal-Mart store located

in Ashland, Ohio with a team of 7 other Technicians.

Dell /Marsh Mercer project located in Brecksville, Ohio and Cleveland, Ohio (2-week contract assignment)

August 5, 2013-August 16, 2013

Dell PC Deployment Technician

At the Brecksville, Ohio office site: Upgraded IBM Lenovo laptops from Windows XP to Windows 7, Installed new hard drives

and backed up user’s data from old hard drives and restored their data on to their new hard drives on their IBM Lenovo laptops.

Installed and Configured Microsoft Outlook, Mozilla Firefox and RSA token software in accordance to Dell/Marsh Mercer

Specifications.

At the Cleveland office site: Backed-up user’s data off of their old IBM Lenovo laptops and restored their data onto their brand

new Dell Laptops. Installed and Configured Microsoft Outlook, Mozilla Firefox and RSA token software in accordance to

Dell/Marsh Mercer Specifications.

Lumitex Inc. located in Strongsville, Ohio

April 24, 2013- May 15, 2013

Assembler

• Assemble and re-work defective fiber optic, lcd, led lighting harnesses for use in electronics backlighting of

automotive, keypad and medical devices.

Schaeffler Automotive Group located in Valley City, Ohio (2-week contract assignment)

April 4, 2013-April 22, 2013

Automotive Parts Packager

• Packaged automotive parts for shipment to companies like NAPA, Advance Auto Parts, Auto Zone and O’ Reilly’s

Automotive Supply Retailer Stores.

TD Ameritrade located in Beachwood, Ohio (1-day contract assignment)

January 22, 2013

PC Installation Technician

• This job involved un-installing 8 WYSE thin clients and replacing them with 8 brand new Dell computer

systems. When the install was complete, we tied up the PC cables with Velcro so that the cables looked neat in

appearance, boxed-up the old WYSE thin clients for shipment back and picked up and properly disposed of all

trash.

Cleveland Department of Housing and Urban Development (H.U.D.) (2-day contract assignment)

Located in Cleveland, Ohio

December17, 2012-December18, 2012

Dell PC Deployment Technician for Lockheed-Martin

• This was a 2-day contract assignment in Cleveland at the Department of Housing and Urban Development that

consisted of installing 12 new Dell PC’s which involved un boxing the new dell computer equipment and staging it

for imaging. When the PC’s were finished imaging, we would then collect the old PC’s and bring them back to the

staging area so that the user’s data could be backed up and transferred from the old PC to the New PC. After that

was finished, we would then deploy the new PC’s and install them. When that task was completed, the old PC

equipment was then stored in the computer room so that the hard drives could be wiped clean of user sensitive data.

Medical Mutual located in Cleveland, Ohio (1-Month Contract Assignment)

September 10, 2012-October 10, 2012

Windows 7 Deployment Technician

• Working with the Windows 7 deployment team, It was my assignment to un box and set-up brand new HP

computers and load the Windows 7 base image once that was completed, one member of the Windows 7

deployment team would remote in to the PC’s and load specific programs for that user who was receiving the PC

would need. Once this was completed the PC was ready for me to deploy to that user I would then have to run

back-up software and swap out their old PC for the new one and install Hummingbird software and set-up their

internet and network printer connection so that the user could securely print document’s that had sensitive

information.

State Farm/IBM Aero 32 projects located in various regions in Northeastern Ohio

March 8, 2012- July 6, 2012

PC Installer (5-Month Contract Assignment)

• This 5-month contract assignment involved traveling to various State Farm Insurance agencies located in Ohio and

installing IBM think pad laptops with Windows 7 OS loaded, HP Officejet 8500 all in one printers and HP

LaserJet 3015 network printers and boxing up the old office equipment and preparing it to be shipped back for

disposal.

Wal-marts and Sam’s Club’s regions located in Northeastern Ohio

January 5, 2012- January 26, 2012

PC Refresh Project Technician (1-Month Contract Assignment)

• This 1-month contract assignment involved working at various Wal-mart and Sam’s Club locations throughout

Northeastern Ohio for HP as part of a Thin Client refresh project. I would have to use the stores Smart program in

order to reconfigure the Mac address for the new thin client and then un-install the old thin client and install the new

HP thin client and then power up the new thin client which would reboot 7 times in order to reimage itself.

Afterwards, I would box-up the old thin clients and leave them with the Claims dept so that they could be shipped

back in order for them to be properly disposed of.

Cleveland Hopkins Airport in Cleveland, Ohio

August 21, 2011- October 15, 2011

Computer Systems Engineer

• This job involved working out at Cleveland Hopkins Airport maintaining and troubleshooting PC’s that were used at

Airport terminal gates located at both C and D concourses for United and Continental Airlines Ticket agents to help

passengers board their flights.

• Installed a Fax Modem card on an HP Multifunction Printer and then called HP Support so that they could remote in to

configure the fax modem.

• Replaced and reimaged a hard drive on a Dell 610 Latitude Laptop and also reimaged a HP dc7700 PC.

• Replaced a printer that was defective in a ticket kiosk that is used by United and Continental customers so that they can

self-print their flight tickets.

• Swapped out a boarding pass printer at a flight ticket counter in order to get them up and running so that they could

board a flight.

Lorain Mercy Hospital located in Lorain, Ohio

June 15, 2011- August 5, 2011

Technical Analyst (2-month contract assignment)

• This 3- month contract assignment involved working at Lorain Mercy hospital. Working with a team of 5 people I was

part of a PC Roll out project where we built, imaged and deployed PC’s to various Mercy hospital sites such as Lorain,

North Ridgeville, Avon and Elyria, Ohio.

• After the deployment was finished, I was involved with setting up 2 training rooms at the Lorain Mercy Hospital

location in addition to running back out to the previous sites in Lorain, North Ridgeville, Avon and Elyria, Ohio in order

to fix any minor issues that were missed or overlooked during the initial deployment phase and swapping out old PC’s

for Newer Models.

• Help set-up computers in 2 MOB training rooms.

Fed-Ex Kinko’s stores located near and around Mayfield Heights, Ohio

March 28, 2011 – April 5, 2011

Cable Technician (1- week contract assignment)

• This 1 week contract assignment involved working at the Fed-Ex/Kinko’s store in Mayfield Heights, Ohio which was

being remodeled, working with a lead cable Technician it was my job to assist in taking apart the computer terminals and

equipment late at night so that the construction contractors could do their job without damaging the PC’s and then set-up

the pc equipment in the morning so that the store could still do daily customer business without having to close the store

while it was under renovation.

• Once the store was finished, the lead technician and I had to move cable drops to new locations in the store and set the

PC.s up in the new locations as specified in the Fed/Kinko’s new floor layout plan.

Cleveland University Hospital located in Cleveland, Ohio

February 28, 2011- March14, 2011

PC Deployment Technician (2-week contract assignment)

Assemble wireless on wheels or wow carts and install laptops and then deploy them to the various cancer patient room floors on the

new Seidman cancer center wing that was under construction at Cleveland University Hospital located on Euclid Ave in Cleveland.

Install HP thin clients, RFID scanners and medgenic keyboards and mice in exam rooms.

Helped unload trucks delivering monitors, carts, thin clients, RFID scanners and PC’s in the loading docks and transfer them to the 3 rd

floor staging area.

Precision Supply Company in Brunswick, Ohio

November 30, 2010- February 11, 2011

IT Contractor (2-month contract

assignment)

I performed basic duties such as :

Setting up, networking and troubleshooting and repairing computers.

Setting up, Installing and connecting printers to the network

Installed a maintenance kit on a 4300 HP LaserJet printer

Fixed an Office Jet 6000 printer by looking up to error codes at the HP website and determined that the print head was bad and

installed a new one to get it working.

Performed inventory on all PC’s in the shop and entered the data into an Excel spreadsheet.

Phillips located in Highland Heights, Ohio

November 10, 2010- November 17, 2010

Xerox Data Team Collector (6-day contract assignment)

This job involved working at the Philips plant in Highland Heights, Ohio along with 2 other people who were part of the Xerox Data

Collection Team as well. As a member of the Xerox Data Collection Team my contract assignment was to go through various

departments throughout this massive 2500 square foot facility and inventory every printer, copier and fax machine. This included

writing down serial numbers, model numbers, number of paper trays, whether the fax or printer was on a desk or floor, if the

accessibility to this device was public or personal, if it was networked or standalone or local and what types of documents were printed

to this printer also putting asset tags on these machines as well.

Home Depot store located in Elyria, Ohio

November 2, 2010- November 2, 2010

PC Technician (1-day contract

assignment)

This was a one day contract assignment at the Home Depot store in Elyria, Ohio. My contract assignment was to take apart a mobile

cart that was no longer being used by Home Depot and to load it on a pallet in order to prepare it for shipment back to the company

from where it was purchased

Home Depot store located in Brooklyn, Ohio

October 25, 2010-October 25, 2010

PC Technician (1-day contract

assignment)

This was a one day contract assignment at the Home Depot store in Brooklyn, Ohio. My contract assignment was to take apart a

mobile cart that was no longer being used by Home Depot and to load it on a pallet in order to prepare it for shipment back to the

company from where it was purchased.

Wells Fargo located in Westlake, Ohio

October22, 2010 – October 23, 2010

PC Set-up Technician (2-day contract

assignment)

This job that I worked at was a 2 day contract assignment at Wells Fargo in Westlake, Ohio in which I worked with two other people

to help install a new server. Working closely with the server administrator,

Another person and I helped the Administrator too physically set-up the new server and then connect the old server to

the new one so that the data from the old server could be transferred to the new one. Also at this time under the direction of the

Administrator, myself and another contract employee went around to each workstation in the office and performed script

changes on each work station so that the workstations could connect to the new server.

Cleveland Botanical Gardens located in Cleveland, Ohio

October 11, 2010-October 11, 2010

PC Set-up Technician (1-day contract assignment)

This was a one day contract assignment at the Cleveland Botanical Gardens to promote the new Windows 7 I-phone. My job was to

help set-up a Laptop and Digital camera that was used to take pictures of guests as they were arriving to the Promotional benefit for the

unveiling of the new Windows 7 I-phone.

It was also part of my job assignment to configure the demo model I-phones for the guests at the party so that they could connect to

the wireless network located inside the Cleveland Botanical Gardens building so that they could see and use the new features that are

now readily available on the new Windows 7 I-Phone. I also stayed there during the presentation in case there were any problems with

I-phones so that I could troubleshoot and fix them on-site.

Afterwards when the Promotional Benefit was over I stayed over and helped out to take down the lighting and the X-Box gaming

display equipment and boxed them up so that they could be shipped out to the next site for the upcoming Windows 7 I-Phone

promotional benefit.

PNC Bank located in Cleveland, Ohio

September 7, 2010 - September 24, 2010

PC Refresh Technician (2-week contract assignment)

My duty was to Set-up new PC’S to the network so that it can be imaged with a software utility called Zeus.

I would then back-up the user's data on their old PC so that it can be transferred to their new one.

Next, I populate their PC by loading various software programs used specifically by user at their company where they work.

I would then transfer their backed up data from their old pc onto their new PC using a CD.

After that, I would then erase the data from their old PC and have them sign off on Data migration and hard drive erasure forms and

Package up their old PC up so that it can be shipped back to the Company from where it was leased.

Cuyahoga County board of Elections located in Cleveland, Ohio

July 6, 2010 - July 22, 2010

PC Installation Technician (2 week contract

assignment)

Working with a group of 7 people in a team effort I performed preventative maintenance on 1,200 Intellect 200 voting machines and

600 Auto mark voting machines used by the disabled to vote at the Cuyahoga Board of Elections in Cleveland for an upcoming

election in August.

This included calibrating the touch screens on both the intellect 200 and Auto marks.

Testing the Intellect 200’s to make sure that they would accept and read only one ballot by inserting one ballot and to make sure that

they would not take multiple ballots by inserting two ballots.

Testing the Auto marks to make sure that all of the buttons and audio worked properly and lubricating the pickup rollers with white

lithium grease lubricant to make sure that they work properly.

Making sure that the ballot threshold count was set to 166 and also checking to verify that the day, date, time zone settings were

correct as well.

Case Western Reserve located in Cleveland, Ohio

June 19, 2010 – July 30, 2010

PC Installation Technician (2-day contract assignment)

I helped to Set-up 21 computer workstations at Case Western Reserve for a six week presentation

and connect The PC’s to the internet, Updated AVG Antivirus software and Downloaded and installed

Windows updates and networked the workstations to a shared networked printer.

After the six week presentation had ended, I went back out to the job site to assist in disassembling

the computer workstations and equipment repackaged it up so that it could be shipped back to

the main office.

Farmers Insurance located in Independence, Ohio

January23, 2009 - January23, 2009

PC Software Technician (1-day contract assignment)

• Uninstall Norton Antivirus software and Reinstall Norton Antivirus software.

Circuit City located in Elyria, Ohio

December 2008- December 2008

PC Technician (3-day contract assignment)

Disassemble and take down store equipment (Thermal receipt printers, scanner guns,

credit card scanners and Point-of-Sale (POS) cash register machines.

Package and box-up store equipment and prepare it for outgoing shipment.

Progressive Insurance located in Highland Heights, Ohio

April 2008- November 2008

PC Technician (7-month contract assignment)

• Install hardware in Dell Latitude 610, 620, 630, 810 and 830 series laptops such as motherboards, LCD screens,

PCMCIA cages, Hard drives, CPU’s, CPU Heat sinks, WI-FI cards, Bottom cases, Palmrests, Bezels and Top covers.

• Run diagnostic tests such as stuck keyboard and mouse test, pcmia card test and wireless network card test to make sure

that laptop is in good working condition

• Visually inspect laptop to make sure that USB, other ports and PCMIA eject button are in good working condition

• Upgrade memory from 1024 MB to 2048 MB and then update information in computer database using Tracker software

• Clean laptop and then turn in with paperwork for QC inspection

Citi Financial located in Pepper Pike, Ohio

March 28, 2008- March 31, 2008

PC Migration Technician (2-day contract assignment)

• Disassemble office workers computers at old office location in Richmond Heights, Ohio and package PC and PC peripherals in

moving boxes so that their PC could be shipped to the new office location in Pepper Pike, Ohio

• Set-Up workers PC in their office at the new building located in Pepper Pike, Ohio

• Returned to new office building on Monday to adjust employees computers and peripherals to their personal comfort preference

Penton Media Building located in Cleveland, Ohio

November 2007- November 2007

PC Installation Technician (3-day contract assignment)

• Disassemble old computers and haul them down to the basement of the office building in downtown Cleveland

• Set-up brand new Dell computers with flat panel monitors

• Synchronize Microsoft Outlook E-mail, Install Lotus Notes and configure Dell computer to print to

the network printer located closest to the users computer

Home Depot stores located in Avon, North Olmstead and Elyria, Ohio

April 2006 – July 2006

Field Rep

• Organized merchandize in Home Depot stores making sure that the presentation was attractive to customers

• Ordered displays through vendors

• Built displays

• Responsible for taking pictures and answering questions using PDA

(I quit this job because there was on opportunity for advancement.)

H&R Block located in Brook Park, Ohio

January 2006 – March 2006

Field Service Technician

• Troubleshot and diagnosed problems concerning Compaq, Dell and HP workstations

• Set-up workstations at various H&R Block offices in the Cleveland area

• Using Ghost image via the Server, installed H&R Block programs and networked PCs to appropriate printers

• Troubleshot HP Printers and determined technical issues relating to malfunction

(I quit this job because it was only seasonal.)

Home Depot stores located in Avon, Elyria, Ohio

February 2005 – August 2005

Field Rep

• Stocked and organized merchandize in Home Depot stores

• Ordered displays through vendors

• Built displays

• Responsible for taking photographs and answering questions using PDA

(I quit this job in order to spend time with my mother who was dying from a brain tumor.)

Diebold located in Seville, Ohio

August 2004 – October 2004

Depositor Repairman

Disassembled printers that were used on ATM machines for printing receipts

Replaced any worn or defective parts

Cleaned and then reassembled the depositor and conducted tests to make sure that it was in good working condition

(I was let go by Diebold because I could only repair 3 depositors in a single and not 7 in a single day.)

Erie Shores Computer located in Elyria, Ohio

June 1998 – February 2002

PC Technician

• Troubleshot and repaired personal computers

• Responsible for troubleshooting software including Windows 95, 98, NT and XP professional operating systems

• Gained experience in troubleshooting hardware including Motherboards, CD-Rom drives, hard drives, network

cards, modems, sound cards and video cards

• Performed hardware upgrades on 1,600 IBM personal computers

• Performed hardware upgrades on 2,500 Digital computers in addition to loading software using Ghost

• Responsible for running and terminating Category 5 network cabling using RJ-45 keystone jacks and punch-down

panels

Installed maintenance kits and fusers in HP LaserJet 4500 and 5000 printers

(I was laid-off by Erie Shores Computer due to financial problems.)

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