Sales Customer Service
Resume:
Yahya Ali
********@*******.***
Pierrefonds
H9H 5M4
Quebec, Canada
Career Objectives
To be gainfully employed in the field of marketing, sales and service. To gain experience and grow professionally
with a company that I admire and respect that recognizes my bachelor’s degree from the John Molson School of
Business, my CSC, CPH and DFOL courses.
Qualifications
Result oriented employee with excellent knowledge of consumer needs and customer service. Proven leadership
and team building qualities in a sales and service oriented environment. In depth knowledge of fostering and
maintaining relationships with clients, with the ability to predict product success. Very comfortable as a licensed
trader and wealth management as well as telecommunications. Fluency in English, French and Arabic, with an
educational background in marketing.
EDUCATION
CSC Canadian securities course completed 2012
CPH course completed 2012
ITR Investment training completed 2013
DFOL Derivatives and options course
John Molson School of Business 2007 2011
Bachelors of Commerce
•
Major in Marketing
•
John Abbott College 2004 2007
DEC in social sciences with Math.
•
Ecole Secondaire Felix Leclerc 1998 2003
Work Experience
Banque Laurentienne Canada account manager
2013 Present
Mutual fund representative
•
Managed over 450 accounts worth 52 million $
•
Knowledge on investments and different types
•
of securities
Accomplishments
Met sales objectives for new clients and
•
investments
Garnered many new references due to great
•
after sales service
BMO Investorline Investment representative
2012 2013
Licensed trader
•
Wealth management and wealth consolidation
•
Knowledge on investments and different types
•
of securities
Accomplishments
Exceed sales objectives by over 250% every
•
quarter
Stats always above team average week by week
•
Always met and exceeded objectives.
•
BMO Bank of Montreal 2011 2012 ( MasterCard
)
Sales and customer service
•
Tailoring packages to meet customer needs
•
Gained knowledge of the bank and bank
•
procedures
Accomplishments
Ranked among the top agents with a scorecard
•
of 115%
Frequently earned top spot in sales of team.
•
Telus Sales Representative 2009 2011
Catered packages to meet customer needs with
•
the goal of maximizing company profit
Created business plans for small and medium
•
businesses
Fostered and maintained relations with
•
customers and small businesses
Accomplishments
Consistently reached and exceeded company
•
sales objectives
Implemented inventory selection based on
•
predicted sales
Was commissioned to train new recruits
•
T NA Store Manager 2006 2009
Negotiated with suppliers
•
Maintained inventory and ordered products
•
Ensured the business remained profitable
•
Operated an in store exchange bureau
•
Handled customer feedback and complaints
•
Accomplishments
Increased profits through innovative
•
management
Built client and supplier base from the ground
•
up
Crafted promotional and marketing strategies
•
to ensure max profit
Contact this candidate