IT Infrastructure Management Professional

DAVID WONG

Oswego, IL *****

**********@*******.*** 630-***-****

RESULTS-DRIVEN IT EXECUTIVE

Strategic and tactical thinking with proven development of people and “hands-on” leadership style.

Performance-driven and energized MBA Information Technology Professional with demonstrated strength

creating strategic IT plans, developing solutions, balancing between business needs and technical solutions,

increasing operational efficiency. Known for building and leading high-performing teams, implementing

process improvements, guiding and managing simultaneous multiple projects, minimizing downtime. Proven

results designing, implementing, and supporting global IT infrastructure for large-scale, multinational

corporate environment, guiding direct reports and matrixed technical teams in multi-platform environment,

improving productivity.

Expertise in:

IT Infrastructure Operations Strategic / Operational Planning

Service Delivery Data Center / Cloud Hosting Operations

Resources / Budget Management Disaster Recovery / Business Continuity

TECHNICAL SKILLS

Network: Cisco Routing and Switching, Sonic Rings, MPLS, Metro Ethernet

Platforms: Windows OS, Linux OS, Cisco UCS, HP, Cloud Hosting

Virtualization: VMware, HyperV

Databases: MS SQL, Informix

Tools: Netcool MicroMuse, HP Openview, Quallaby Proviso, Cisco Works/Prime, Checkpoint

Firewall, Juniper VPN, eHealth, MS SCCM

Other: MS Exchange, Avaya, NetApp

PROFESSIONAL EXPERIENCE

DISCOVER FINANCIAL SERVICES, Riverwoods, IL 2012 – 2014

Sr. Manager of Network Engineering

Managed enterprise network engineering team, encompassing 60+ technical staff members, providing day-to-

day network engineering and operational support for Discover global network infrastructure platforms.

Developed strategic technology plans in conjunction with business strategy, managing project delivery,

ensuring availability of infrastructure environment and components in-line with ITSM processes, oversee

annual telecom capital budget ($25M) and managing vendor relationships.

• Developed next generation of infrastructure solutions by directing and managing cross-functional team,

consisting of managers, engineers, and architects, collaborating with all functional and product IT areas,

key stakeholders in other business areas, and orchestrating new solution delivery, integrating business

needs.

• Achieved 100% uptime worldwide by designing and implementing robust payment network.

• Increased operational efficiency by re-engineering current operational processes, including ITIL process

into project planning.

DAVID WONG PAGE TWO

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THE JOINT COMMISSION, Oakbrook Terrace, IL 2003 – 2012

Infrastructure Manager

Led data center operations and instituted 5-year plans, providing long term strategic planning, ensuring

computer systems continued supporting business functionality and all aspects of daily operation. Managed all

voice and data communications, servers, cloud environment and storage systems. Established computer

security policies and procedures, worked with vendors, implemented new or existing computer systems, and

designed infrastructure initiatives from development through deployment.

• Enhanced best practice plans and execution by researching, benchmarking, and analyzed organization

structures, operating processes, and emerging technologies.

• Increased production capabilities and reduced data center resource consumption 60% by deploying server

virtualization technology, moving physical servers to VMware server virtualization environment.

• Minimized potential downtime 30% by implementing Microsoft Systems Center Operation Manager

(SCOM) and Solarwinds Virtualization Manager, monitoring all servers, network, and major applications

proactively.

• Improved operational efficiencies, network functionalities, and flexibilities by consolidating multi-data

centers environment.

• Maximized production environment uptime 99.999% by utilizing co-location data center “Private Cloud”

capabilities.

• Redesigned disaster recovery processes and procedures by utilizing recovery to cloud technology, ensuring

production environment recovered within 4 hours.

• Developed transformative integrated 5-year IT plan by collaborating with senior management,

implementing road map for infrastructure and business applications, drawing on breadth of latest

technology, including cloud-based alternatives.

• Provided free technical trainings for staff members at value of $60K per year by collaborating with major

vendors, including Microsoft, Cisco, Avaya and others.

• Drove ITIL-based operational support models across enterprise applications and systems by collaborating

with senior leadership.

TEK SYSTEMS, Downers Grove, IL 2002 – 2003

IT Contractor, T-Systems Account

Designed and implemented Network Operations Center (NOC) for T-Systems within Managed Services

organization.

WASHINGTON MUTUAL, INC., Vernon Hills, IL 2000 – 2002

IBM CORPORATION, Chicago, IL, Outsourced by Washington Mutual

Director of Operations and Support, Washington Mutual Account 2001 – 2002

Managed operational support of computer and telecommunications technology, operating within Corporate

Systems data center facilities. Ensured Washington Mutual IT needs satisfied through formulation,

development, implementation, and delivery of infrastructure solutions.

Director of Information Technology / Operations and Support 2000 – 2001

Led firm’s infrastructure support and data center operations, LAN/WAN (Cisco) operation, desktops, and

servers, and call center operation and provided long-term vision in technology / business planning and

leadership during implementation of company initiatives. Managed budget control responsibility with project

management and staff development. Supported B2B and B2C rollout, fault tolerance, disaster recovery, stress

testing and capacity planning capabilities.

DAVID WONG PAGE THREE

**********@*******.***

WASHINGTON MUTUAL, INC. (Continued)

• Improved processes by acting as focal point in recommending overall network architecture and server

architectural strategy and solutions for business units.

• Minimized operational expenses and saved 50% costs by implementing shared computing services model

to organization.

• Reduced downtime 75% by implementing change management tools and process designs, minimizing

impact of change related incidents, including desktop, server and infrastructure upgrades, new software

distribution, and new application implementation.

ADDITIONAL RELATED EXPERIENCE

KRAFT FOODS, INC., Northfield, IL

Network Architecture and Operation Manager

UNISYS CORPORATION, Lombard, IL

Consulting Manager

ANDERSEN CONSULTING, Chicago, IL

Sr. Network Consultant

G. D. SEARLE & CO, Skokie, IL

Clinical Research Computing Analyst

MOTOROLA INC., Schaumburg, IL

Programmer / Analyst

EDUCATION

MBA, Management Information Systems & Marketing,

Keller Graduate School of Management of DeVry University, Chicago, IL

BS, Computer Science, Illinois Institute of Technology, Chicago, IL

COMMUNITY ACTIVITIES

Volunteer, Little Friends Center for Autism, Naperville, IL

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