Manager Customer

Eric J. Downes

*********@*******.*** - 518-***-****

Professional Experience

Purchasing/Receiving Manager 2011 - Present

FrozenCPU.com/Heatsinkfactory.com/ModRight

• Perform inventory control, forecasting, and logistics for over 20,000 products from over 100

different suppliers.

• Extensive use of Quickbooks, Interchange Application Server, and Microsoft Excel.

• Receive, input, and stock daily product shipments.

• Create and send purchase orders to vendors as well as process incoming purchase orders

from customers.

• Interim warehouse manager.

• Built strong relationships with vendors and customers through phone, fax, e-mail, and

business-to-business website communication.

• Process returns from customers and to vendors.

• Warehouse and show room merchandising.

• Aid in the processing of orders through Amazon.com.

• Handle accounts payable via check/credit/PayPal for order fulfillment.

• Attend trade shows and meetings to further business relationships and promote company.

• Interview, hire and train new employees.

Purchaser/Merchandiser/Customer Support 2009 - 2011

Buzzell Inc./www.Shoe-Store.net/1803 Footwear

• Responsible for the day-to-day management and resolution of orders placed through the

website and over the phone.

• Wrote and edited product/ brand information displayed on the website.

• Inventoried products for over 75 brands.

• Aided in the creation of a social networking platform as an advertising tool.

• Served as head customer support representative answering phone calls and e-mails regarding

inquiries on orders, shipping, repairs, as well as other customer related issues.

• Assisted in creating a wholesale entity of the company.

• Store front stocking and merchandising.

Promotions Lead/Administrator 2008 - 2009

Stephen’s Media Group/94.1 WZNE

• Set up and coordinated events to promote the radio station and establishment where events

were held.

• Built strong relationships with event holders and establishment staff with face-to-face

interactions.

• Delegated interns to maximize promotion potential, in terms of signage, giveaways, and

overall presentation of event.

Education

B.A., Communications & Rhetoric, 2007

SUNY University at Albany, Albany, NY

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