Customer Service Technician
Resume:
Herbert D. Maeweather
**** ******* ***** ****** ( Little Rock, Arkansas 72204 (
acekhx@r.postjobfree.com 501-***-****
Qualifications Summary
Pursuing an opportunity with a progressive organization that will allow me
to utilize Management and Computer Information systems knowledge. Exercised
personal initiative and task oriented-detailed skills to meet high
standards for any major company or corporation. Skilled in being highly
organized and efficient with experience in the areas of computer
programming with a proven record of achievement and dependability.
Technical Skills
Platforms:
Windows XP
Windows 7 Windows Vista
VM Ware Windows Server 2003, 2008 & 2010
R2
Programming Languages Used:
C++/ C HTML
COBOL VB.Net
JavaScript SQL Server
Software Used:
Microsoft Office 2007 & 2010 Citrix XenApp
Suite Remote Server Administrive Tool
Microsoft Deployment Software DameWare
Microsoft Exchange 2008, 2010 Active Directory
Cisco Any Connect (VPN) Profile Migration Tool
Visual Studio 2005, 2008 & 2010
System Components Handled:
Motherboard RAM / Memory
Intel Processors Hard Drives
AMD Processors CD / DVD Drives
DRAC Controller Card RAID Controller Card
HBA / Fiber Controller Card Heat Sink Fans
Power Supply
Desktop/Laptops/ Servers/
Storage Units/ Printers:
HP Elitebooks Laptop Support HP 6000 Series Desktop Support
Dell E Series Laptop Support Acers
Dell OptiPlex Desktop Support HP BL 460/465
Dell 2250/2600/2650 HP 360
Dell 905 HP 380
HP SL 7000 Chassis HP 385
SUN Microsystems M 4000/9000 HP 585
Sun Fire X Xerox Color Cube Series
2100/4100/4200/6000/8400 Series Netezza TwinFin
Netezza TwinFin I Class
EMC Lexmark: 2600/5100/7600 Printers
HP LaserJet: Brothers: 5200 Series Printer
1022/1500/3600/5100 Printers
Professional Experience
Arkansas Cama Technology Inc. (Contract for GDH), North Little Rock, ar
Hardware Support/ System Administrator
2013 to Present
. Provide support to end users relating to hardware and software, computer
applications, LAN components and peripherals
. Carry out on-site analysis, identification, and resolution of desktop
problems for end users
. Supervise ticketing system and follow timely resolution of all work
orders
. Install, organize, test, maintain, check and troubleshoot end user
workstations and interrelated hardware and software
Arkansas BlueCross BlueShield (Contract Employee for TekSystems), Little
Rock, AR
Floor Support Technician for Helpdesk
2013 to 2014
. Working with users on Deploying and Reimaging systems (Laptop, Desktop &
VDI)
. Troubleshooting Software Functionalities
. Responsible for all data move from one system to another system
. Used effective communication and computer skills
Vestcom Retail Solutions, Little Rock, AR
2010 to 2013
Sr. Network Administrator Support/ Helpdesk Technician
. Providing Support for Desktop, Laptop and Server
. Troubleshooting Software Functionalities
. Creating Virtual Environments (Windows XP, Win7, Server 2003, Server 2008
& Server 2010 R2)
. Providing Support for Printer Functionalities
. Troubleshooting Cisco Switches & Routers
. Used effective communication and computer skills
. Complied Spreadsheets for Special Projects
Acxiom Corporation, Conway, AR
2007- 2010
Data Center Hardware Technician
1. Provide customer service through equipment maintenance, reconfiguration,
break/fix and installation throughout Acxiom Data Center
2. Assist in installation and relocation planning and account management of
equipment and maintenance costs.
3. Installing Fiber Optic, T1, CAT 5 & CAT 6 Cables
Mo4Les Computers and Software, LLC. Little Rock, AR 2001-
2012
System Support Technician
4. Installations of both Wireless and Ethernet routing equipment
5. Laptop and desktop reimaging for most systems.
Understanding of LAN, WAN and IP Address functionalities
Education and Training
Master of Science in Computer Information Systems ( University of Phoenix-
phoenix, Az ( 2006
Bachelor of Arts in Communications ( Southern Arkansas University -
Magnolia, Ar ( 1998
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