Manager Service Representative

Dwight Sharpe

Instructor/Writer

Grayson, GA

********@*******.*** - 706-***-****

* Dedicated professional employing 16+ years working with medium and large scale global networks.

* Resourceful problem-solver who thrives on having a personal commitment to outstanding professional

performance.

* Results-oriented achiever, able to accomplish all goals and objectives.

* Dependable and Flexible, always gets the job done.

* Excellent Team Player, always willing to assist wherever needed.

* Exhibits high ethics, hard work, competence and confidence in achieving excellence in service.

WORK EXPERIENCE

Instructor/Writer

Delan Associates Inc - June 2008 to March 2009

Technical Service Representative

Knology Inc - December 2006 to January 2008

Information Manager

United States Army - April 2002 to August 2004

Senior LAN/Network Security Manager

United States Army - October 1999 to March 2002

EDUCATION

Master of Science in Computer Information Systems

University of Phoenix - Augusta, GA

February 2011

Bachelor of Business Administration

Augusta State University - Augusta, GA

December 2006

Doctorate of Management in Information Systems

University of Phoenix - Augusta, GA

ADDITIONAL INFORMATION

AREAS OF EXPERTISE (Military Acquired Training)

Transport Protocols: IP, TCP/IP, IPSEC, PPTP, UDP, SSL, VPN configurations

Data/Routing Protocols: ARP, ICMP, PPP, RIP, VTP- VLAN Trunk Protocol, Cisco Routers & Switches

Operating Systems: Windows NT/XP, UNIX, LINUX

Networks: LAN, MAN/WAN, DSL, Satellite, TDM (Time Division Multiplexing)

Security Technology: Firewalls, Anti-virus software, Intrusion prevention/detection, Data Encryption

Specialized Training: Computer Systems Analyst, Systems Administrator/Network Security

Management, Information Assurance, Instructor Facilitation

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