Customer Service Sales
Resume:
JASON SCHAUM, CSI, CDT
North Aurora, IL 60542
************@*****.***
RESUME
PROFILE
• Dynamic team player, passionate about establishing solid relationships with customers as well as team
members; thriving on challenges based on customer interaction utilizing the highest standards of customer
service and finding the right-sized solution for every situation.
• Currently seeking an architectural product representative position that will leverage my background
and knowledge of the construction process from a large-scale end user, product representative,
fabricator, and contractor perspective to assist my team in successfully selling and marketing my
materials as well as manage and initiate new projects & relationships for the best interests of my firm.
EXPERIENCE
Rheinschmidt Tile and Marble- Burlington, IA 2011-2014
Waters Edge- Burlington, IA 2011-2014
National Account Director of Client Relations and Business Development
• Responsible for entire sales and marketing strategy for national account Daltile, largest importer of tile and stone with
over 230 locations in the US. Also responsible for maintaining relationships and promoting new interests to largest
local tile manufacturers and distributors.
• Developed website and social media pages based on customer needs and the need to represent the enterprise to
current partners and potential new business.
• Responsible for all promotional efforts in architectural, commercial design, and distributor customer outreach-creative
communication, developing presentations, conducting knowledge sharing roundtables, sales calls, marketing
campaigns, and electronic marketing.
• Prospected, generated, and maintained the account list of potential architectural, commercial design, and distributor
strategic customers, and managed regular communication and thought exchanges with them.
• Regularly generated and revised daily, monthly, and weekly sales call schedules to support customers and deliver
need-specific solutions.
• Developed and delivered enterprise presentation at Large Project Tracking and box lunch/ Lunch & Learn meetings.
• Worked with advertising consultants and industry publications to develop adds to gain exposure for the firm/enterprise.
Mohawk Industries- metro Chicago, Illinois, NW Indiana, SE Wisconsin, SE Missouri 2008-2011
Hard Surface District Manager/ Territory Manager
• As DM, managed 8 Territory Managers, reviewing expenses and providing regular strategic focus items and
direction on Mohawk initiatives.
• Maintained close relationships with strategic top accounts working on higher yield programs.
• Independently analyzed market trends and competitor’s products and developed strategic plans to increase
marketshare within market and align with corporate national account initiatives.
• Managed territory managers who managed account book of 200 accounts, assisting them in developing
strategic business plans, providing merchandising to increase market share, reviewing promotional items, and
advocating business models to help the customer achieve their goals with Mohawk products.
• Worked with retail, commercial, and builder flooring customers in strategic business planning to provide
solutions for my customers that advanced Mohawk’s initiatives while providing solutions and value to my customers.
Equity Residential- Chicago
Procurement Manager- Capital Products 2004-2008
• Provided daily customer service and collaborated with corporate and field team members as supply chain category
leader and strategic planner on cabinet, flooring, paint, general building materials, MRO renovations, and exterior
siding Procurement programs to increase adoption and compliance, identify and resolve contract service issues,
provide application specific recommendations and identify cost savings for over 600 properties, 25
Capital/Renovation/Condominium/New Construction Projects Managers, and 26 Facilities Managers
• Worked with Interior Designers and created catalogs for 50 new construction projects and 20 renovation projects
divided by color tones and design concepts containing cabinets, countertops, paint, flooring, faucets, lighting,
appliances, and MRO items to reduce selection options and channel consumption, both nationally and on a case-by-
case basis, which reduced selection time and helped establish national product level standards across multiple asset
level designations
• Developed and regularly audited paint, MRO, and multiple flooring product ecatalogs for functionality and pricing
controls for newly implemented eProcurement platform enabling the tracking of consumption for compliance, branding,
and cost savings opportunities for over 600 properties
• Lead contract negotiations for renewal of siding and flooring strategic agreements
• Established annual targets and managed junior team members in establishing target savings opportunities, standard
metrics, process analysis, and reporting of results to internal team members and senior management
• Managed all aspects of cabinet supply program with major cabinet manufacturer for 20 rehab projects creating $1m of
product savings annually
• Re-negotiated product rebates of $800k from major cabinet, paint, flooring, siding, and general building material
suppliers
• Leveraged vendor representative expertise & resources to reduce paint skus from 4k to under 1k and introduce
medium grade paint solution within paint program creating $100k of savings annually
• Negotiated an annual program management fee from major paint supplier of $100k
• Managed test pilot, field training, evaluation and adoption of loose-lay vinyl product flooring program which produced
annual lifecycle and labor savings of $100k
• Regularly provided and managed junior associates who provided all financial reporting, projections, and program
updates to senior management around categories to bridge day-to-day spend/behaviors with top-line goals and
mission
• One of six Equity Residential ‘Success Stories’ in 2006, noting career and personal initiative highlights
Coordinator- Capital Projects, Construction Services & Legal / Risk Management 1999-2004
• Recovered $7m for defective building materials (exterior materials, plumbing, fire sprinklers, etc.) in use at 55
properties
• Assisted in developing online short, long, and multi-site contracts, related forms, and ADA compliance guidelines and
policy for Construction Services with Litigation team
• Responsible for intake and disposition of daily Incident Reports from 1100 properties for Risk Management team
• Composed, edited, and monitored online compliance of monthly safety meetings for Safety Director and developed
database for tracking and reporting workplace injuries based on OSHA 300 requirements
• Managed general Environmental issues as well as managed contractor testing, evaluation, and reporting for lead at 33
properties and for asbestos at 22 properties
• Assisted in project to comply with NFPA regulations regarding mandatory floor maps in each property in several states
• Managed capital expenditure projects to make necessary upgrades to assets to comply with insurance underwriter
mandates
BDI-USA- Chicago
Account Executive/ Customer Service 1995-1998
• Developed, serviced, and grew over 100 OEM and end-user accounts totaling $1.5m annual sales for a national
industrial power transmission distributor
• Managed inside sales for over 400 OEM and end-user accounts providing daily order placement, quotation
development, delivery logistics, and best practice application recommendations
SOFTWARE
• MS Office
• Adobe
• Salesforce.com
• Bluebeam
• Lotus Notes
• DI Diver
• Ops Technology
• Intuit Quickbase
• Ability to quickly learn & master any software
EDUCATION
Purdue University- West Lafayette, IN- BA in Liberal Arts 1995
• Honors Program 1993-95
• Certificate of Achievement 1994 & 1995 (sustained gpa standard within discipline)
Construction Specifications Institute (CSI) - Construction Document Technologist (CDT).
Ceramic Tile Education Foundation (CTEF)- Fundamentals of Thin Bed for Sales and Technical Staff.
Green Building Certification Institute (GBCI) - LEED GA pending, summer 2014.
ADDITIONAL
• President-Elect, Northern Illinois Constructions Specifications Institute (CSI)
• Editor, CSI LINK Newsletter, Northern Illinois Construction Specifications Institute (CSI)
• Member, Chicago Chapter Construction Specifications Institute (CSI)
• Board Member, Social and Website Committees, Chicago Floor Covering Association (CFA)
• National Allied Individual Member, American Institute of Architects (AIA)
• Member and active volunteer, USGBC-Illinois Greater Southwest Chapter.
Contact this candidate