Customer Service Manager
Resume:
HOUSSAM HASBINI
LONDON, ON, N*E 2N9, CANADA
*******@*******.***
PROFESSIONAL EXPERIENCE
PICADILLY STOP VARIETY STORE LONDON, ON, CANADA
Assistant Manager June 1998 - October 2001
• Counted Inventory
• Stocked/ Rotated food
• Pricing
• Handled cash and Lottery tickets
• Cashier
DOMINOS PIZZA LONDON, ON, CANADA
Delivery Driver and Assistant Manager November 2001 - April 2010
• Delivering pizzas to customers in a safe and timely manner
• Took orders on the phone
• Made pizzas when needed
• Helped solve customer concerns
• Completed all courses within the Manager in Training Program
• Made nightly bank deposits
• Responsible for completing daily, monthly, and weekend paper work
• Able to place food orders based on sales
• Put away large amounts of food when closing
• Ran daily shifts in a fast paced environment
• Worked at events (Western Fair, schools etc.)
DOMINOS PIZZA LONDON, ON, CANADA
General Manager May 2010 - Present
• Oversee activities directly related to making products or providing services.
• Review financial statements, sales and activity reports, and other performance data to
measure productivity and goal achievement and to determine areas needing cost reduction and
program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee
those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads
as required.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts
of customer demand.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking
inventory.
• Manage the movement of goods into and out of production facilities.
EDUCATION
LYCEE FRANCO ARAB HIGH SCHOOL BEIRUT, LEBANON
Completed coursework towards Diploma
LEBANESE UNIVERSITY OF BEIRUT BEIRUT, LEBANON
Completed coursework towards Degree in Business Administration, October 1983
ADDITIONAL SKILLS
• Fluent in English, French, Swedish, Arabic
• Outstanding customer service skills
• Very organized and punctual
• Very personable
• Likes to keep busy
• Good problem solving skills
• Awarded Driver of the Year for Domino's Pizza for five years in a row
• Awarded 5 times a 5 star rate while working for Domino's Pizza
• Won Team Member of the year for Canada in 2010
• Completed food handing certificate program in jan 2012
• Certificate from Domino's Pizza for Managing Your Marketing in 2003
• Certificate from Domino's Pizza for completing Fundamentals in 2003
• Certificate from Domino's Pizza for completing Developing Your Team in 2003
• Certificate from Domino's Pizza for completing Interviewing and Hiring in 2003
• Certificate from Domino's Pizza for completing for recruiting members in 2003 etc.
References upon Request
Contact this candidate