Customer Service Sales

HERSHELL-DEVON SMITH JR.

***-** ******** ******

Rosedale, New York 11422

718-***-**** (H) 917-***-**** (C)

*********@*****.***

SUMMARY

Detail oriented with superior interpersonal skills. Build and maintain excellent client

relationships.

PROFESSIONAL EXPERIENCE

UPS, Springfield Blvd,

NY

2013/Present

Cover Driver

• Drive vehicle with stick shift.

• Collect COD’s/Money Orders as payment for products delivered.

• Ensure overall cleanliness of the vehicle interior.

• Ensure that all DOT and internal company guidelines are maintained during the

operation of the vehicle.

• Maintain the safety, security and control of the vehicle at all times.

• Ensure the safe and secure loading and off loading of the vehicle.

• Assigned to various driving area with knowledge local area.

• Able to lift at least 50-70lbs with the assistance of hand truck.

• Deliver packages to various addresses throughout the day.

• Meet 10:30am deadline for overnight delivery.

Ferrari Driving School

Brooklyn, NY

• Obtained Class B driver’s license with P/S endorsement.

D&M Beauty Supply, Elmont, NY

2006-09/2013

Store Manager

Maintained responsibility for the overall daily operations of the store.

• Managed budgets, marketing, merchandising, and rotating inventory of stock.

• Ensured proper handling of daily receipts, balanced registered and bank accounts, prepared

and made deposits.

• Maintained inventory levels, ordered merchandise, and independently tracked all special

orders.

• Opened and closed store, handled customer service issues and oversaw cash control.

• Hire, train, and coordinate a staff of 7 employees.

• Handled all merchandising, inventory control, ordering, and maintenance.

• Resolved all customer complaints in a manner consistent with company policy, and with

customer satisfaction in mind.

• Contributed to the overall display and presentation efforts within the store environment,

including stocking/ replenishing merchandise.

• Participated in physical inventory counts.

• Communicated all merchandise needs or issues to appropriate owners.

• Input data to prepare daily sales report and regularly use weekly and monthly report to

develop sales and promotional strategies.

CITIGROUP, New York, NY

2004-2005

Stock Options/ Consultant

Responsible for migrating existing client’s databases from the current platform (EOWin) to the

new platform (Sapphire).

• Responsible for the coordination of converting data from Express Options (EOWin) via

firm proprietary stock option (Sapphire) database.

• Developed implementation calendar and ensure that all deadlines are met.

• Provided daily status update to team leader concerning on-going implementation of client

database.

• Reconciled Express Option database against firm proprietary database.

• Provided notification to various departments of completed conversion.

• Worked on special projects designated by team leader.

• Assisted in the transition implementation to administration.

WACHOVIA SECURITIES (Formerly known as Prudential Securities), New York, NY

2000-2004

Senior Stock Options Plan Administrator

Responsible for managing / administering various employee stock option plans. Acquired

knowledge of financial reporting for stock option plans. Maintained stock option databases

with over 70,000 optionees.

• Administered and managed stock option programs, including tracking company wide

blackouts, issuing new grants, and overseeing stock option transactions including cashless

exercises, and stock swaps.

• Managed Stock Option client relationships by administering stock option and restricted stock

plans. Recent accomplishments include developing and managing corporate action projects

such as mergers, acquisitions, spin-offs, and stock splits

• Managed billing for company’s stock option clients ensuring timely payments of

receivables.

• Managed the movement of stock options shares to various internal brokerage accounts.

• Managed the systematic update of client databases.

• Responded to client day-to-day inquiries by identifying and facilitating issue resolution and

providing clients with timely updates.

• Researched and resolved stock option settlement issues involving daily stock option

transactions.

• Acquired data required for testing new client databases.

• Created specialized reports based on client’s request.

• Prepared monthly and quarterly account reconciliation.

FIRST CHICAGO TRUST DIVISION OF EQUISERVE, Jersey City, NJ

1998-2000

Conversion Specialist

Responsible for the coordination of employee stock and stock option plans for conversion.

• Prepared project plan to successfully implement new business.

• Managed all special projects as related to the company’s stock option plan, such as dividend

payouts, restricted stock lapses, and stock splits.

• Prepared user acceptance test documents for client to test plans and conditions.

• Reconciled converted stock option data against information maintained by clients.

• Coordinated meetings with client and Systems Analyst to review stock option file layout

and various systems and file maintenance requirements.

• Created sample stock purchase file layout and reviewed employee stock purchase file

layout with client.

• Assisted clients in plan brochure preparation.

• Prepared weekly reports charting new and existing business in the process of converting.

• Provided systems with stock option data maintained in various databases such as CMS,

Equity Edge, and MS Excel to in-house database.

• Prepared internal memorandum for firm wide dissemination of completed conversion.

• Reviewed various companies’ plan documents and provided feedback to client.

SALOMON SMITH BARNEY, INC., New York, NY

1986-1998

EMSIP Senior Plan Administrator / Assistant Supervisor (1995-1998)

Processed assorted monthly, quarterly, semi-annual and annual investment reports as well as

ensured compliance with all sec guidelines. Responsible for coordination of stock investments

for 60 corporations. Supervised and oversaw the daily activities of a staff of six plan

administrators.

• Executed security-related transactions for corporate clients’ accounts.

• Performed allocation maintenance, dividend reinvestment, tender offers, splits, spin-offs,

merger, and acquisitions.

• Prepared billing statements; arranged payout options for sales proceeds.

• Processed journals, DWAC, DTC transfer, certificate requests.

• Responded to customer inquiries and researched and resolved problems or complaints.

• Formatted client payroll data files for download.

Employee Stock Purchase Administrator (1986-1995)

Monitored the daily activities in client accounts.

• Posted client checks and prepared journal entries reflecting remittances.

• Processed stock certificates.

• Supervised daily reconciliation of house accounts.

• Responded to mail and telephone inquiries; provided information, resolved problems or

complaints; ensured timely posting of corrections and adjustments.

• Initiated and updated new accounts.

EDUCATION

Accounting (Minor: Computer Science)

Borough of Manhattan Community College (CUNY)-New York, NY

SKILLS

• Proficient in MS-Word, Excel, PowerPoint.

• Working knowledge of Microsoft Project, Microsoft Access, and FTP Voyager

• Experience in customer service and account receivables.

• Fanatical attention to detail.

• Ability to work under pressure and to deadline.

• Familiar with most office equipment including multi-line phones, fax machines, copiers,

microfiche, etc.

Contact this candidate