Customer Service Manager

STEVEN ALEXANDER TUNSTALL

***-* ******* ******, ********, VA 23693

757-***-**** ******.********@*****.***

EXPERIENCE

RADIOSHACK JAN2013-PRESENT

Assistant store manager responsible for day to day operations and prioritizing all duties and

tasks with the store manager.

supervising a team of associates delegating duties according to their knowledge and skills

I am responsible for overlooking the profit and sales report setting goals for my team and for the

overall profit of the store.

I have remarkable knowledge in customer service leading to countless 100 percent satisfaction

survey reports and returning patrons.

Has experience in managing time sheets, performing price audits, and store wide inventories,

fairly scheduling associates according to their strengths and flexibility.

I have outstanding leadership capabilities leading my associates to meeting all monthly goals in

sales and being the top salesmen in my a district of 20 stores leading to assistant manager of

the month two months in a row (march and April)

United States Navy JAN2010-JUL2012

Two years’ experience as Network Control Operator. TS/SCI clearance as per DONCAF.

Responsible for technical control operations supporting 250 theater commands, access to the

DISA Global Information Grid, Submarine VBB, Secure/Non-secure IP services, Allied messaging

and video teleconference evolutions.

Remarkable knowledge in making PowerPoint presentations, recording and analyzing data

spreadsheets in excel, and organizing events, data, and emails in outlook.

Two years’ experience as Tech control supervisor where I successfully trained my watch team to

full qualifications and maintained mission critical top secret circuits while vigilantly

troubleshooting any down circuits clearing in house minimizing user error.

Two years as team leader working with the end users across the far east to ensure all customer

satisfaction, also approving Standard of Operation procedures on all equipment in tech control

STARBUCKS COFFEE MAR2007-NOV2009

One year experience as a barista where I excelled in customer service, following orders and

directions.

Exemplary leadership by maintaining perfect attendance, completing all delegated task in a

timely manner, always being friendly to irate customers, and eventually being promoted to shift

manager.

One year experience as shift manager where I was held accountable of checking numbers in

sales and pushing certain promotional items, scheduling according to flexibility, training new

baristas, and counting out cash drawers and safe turnover.

EDUCATION

Courtland High School FREDERICKSBURG,

VA

Earned high school diploma

Graduated with a 3.0 GPA

Class president in year 2008

RECRUIT TRAINING COMMAND GREAT LAKES, MI

Graduated in a push division.

Promoted to cadence caller “AROC” second in command of division.

Granted staff privileges where I performed at boot camp graduation ceremonies.

Corry Station Center of Information Dominance PENSACOLA, FL

Graduated from IT “A” school.

Top 94% of my class with Third pick of orders to Yokosuka, Japan NCTSFE.

AWARDS

Was awarded the humanitarian service medal for aiding northern Japan during the

biggest earthquake/tsunami in Japanese history.

Was awarded the National defense service medal for joining the military in a time of

war.

Was awarded the Global war on terrorism medal for serving more than one year

overseas.

Was awarded Assistant Manager of the Month two months in a row March and April.

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