Customer Service Sales
Resume:
Heather J. Rudy
Turtle Creek, PA 15145
Cell 412-***-****
E-mail Address:
*********@*****.***
Objective To obtain a position which will allow me to utilize my communication, and
management skills.
Education
University of Pittsburgh at Johnstown, Johnstown, PA 1999-2004
Bachelor of Arts Degree in Communication (Concentration in Human Relations)
Graduation: August 9, 2004
Woodland Hills High School, Pittsburgh, PA 1996-1999
Computer Skills
Microsoft (Word, Excel, Access, PowerPoint, Outlook), Visual Basic, Campus Vue, Adobe
Acrobat, ImageNow, Bunker, Touchpoint Teller, Touchpoint Platform, First Touch, Synergy
Work Experience
First Commonwealth Bank Feb 2011 to Present
Teller Services Supervisor Aug 2011 to Present
Teller Transactions
Process daily reports
Problem solve out of balances
Customer Service
Responsible for yearly branch audits
In charge of vault
In charge of cash on hand must buy and sell cash accordingly
Conduct Annual Reviews of Tellers
Enforce policy and procedure among teller line
Part Time Teller Feb 2011 to Aug 2011
Customer Service
Teller Transactions
Referrals
South University 2008-June 2010
Position: Academic Manager Business Programs
-Handle Escalated Student Issues
-Interview for new Academic Advisors for all programs, also
Interviewed Academic Advisors who were trying to be promoted
To Academic Manager
-Run Daily Reports on student participation in class, and D and F
grade reports for advisors to reach out to students and reschedule
failed courses
-Manage My Team (team meetings, one on ones, annual reviews)
-Help maintain student persistence in Business Programs
-Work with other departments to ensure courses are developed in
time for Business Programs
-In charge of Participation Policy to target students who are not actively
participating and who are in danger of being dismissed
Position: Academic Advisor (2008-2009)
-Handle Student Issues (complaints of instructors/classes, personal
issues that arise for students, advise academically to get student to
be successful in their program)
-Communicate Between Students and Instructors
-Schedule Classes
-Grade Appeals (submit grade appeals for students who are being
academically dismissed from school and walk them through the
appeals process to try to get the student to be reinstated and
successful)
Citizens Bank, Pittsburgh, PA 2005-2008
Position: CAL (Colleague Assist Line) Branch Support Handle Calls
from Colleague Concerning
Policy (bank policies in 13 states)
Procedure (teller and account opening procedures)
Legal Issues (legal disputes in 13 states mostly concerning
Estate accounts)
Product Information (Citizen Bank checking accounts,
savings accounts, loans, mortgages etc
Teller
Government Regulations
Marketing (promotions that were currently running)
Citizens Bank, Verona, PA (2005-2006)
Position: Sales and Service Representative
Customer Service
Bank Teller
Opened Accounts
Scheduled Investment Appointments
Telemarketing
In Aisle Prospecting (speaking with customers while they
grocery shopped about Citizens Bank services)
Self- Directed
Kaufmanns Department Store, Monroeville, PA 2002-2005
Position: Stock and Internship
Put out new stock
Coordinated and participated in floor moves
Self- Directed
Assisted with inventory
Assisted with price equalization
Customer Service
Communicate between employees and management
Merchandising
Straightened sales floor
GThanks Gifts, Monroeville, PA 1999-2002
Position: Sales Associate
Provided excellent service to patrons
Trained new employees
Self-Directed
Handled money transactions
Balanced the register at the end of the day
Put out new stock
Assisted with inventory
References Available upon Request
Contact this candidate