Customer Service High School
Resume:
Elissa S. Sundberg
Houston, TX *****
*************@*******.***
Resume
Skills/Experience:
V Financial - prepare invoices, accounts payable & receivable. Process
payroll and manage employee benefits. Prepare payroll and other tax
reports. Make regular bank deposits, balance accounts and prepare
financial reports. Handle collections including filing small claims
actions as needed. Prepare files and reports for accountant.
V Office administration - responsible for security system, facility
maintenance, supplies, equipment and scheduling.
V Project coordination - liaison with contractors & vendors, schedule
and dispatch employees for on-site work. Write contracts and apply for
permits as needed. Coordinate on-site inspections working with several
government agencies.
V Communications - prepare correspondence, write reports and develop
company advertisements including print ads and job listings. Develop a
detailed office procedures manual and set up office systems as needed.
V Event planning - plan and implement events for groups ranging from 25
- 700, focusing on educational and informational models as well as
fund raising activities (auctions, entertainment and/or donor
solicitation). Work with a committee of volunteers as well as
independently to select location, menu, entertainment, invitations,
promotional materials, and follow-up.
V Photography - Experienced with Photoshop as well as Sales. Published
in Newspapers as well as Non-Profit publications.
V Nail Technician - Currently licensed in the State of Wisconsin.
Specializing in Spa Manicures and Pedicures.
V Other - make travel and entertainment arrangements for owners and
clients including work with travel agent. Arrange employee recognition
awards and order company promotional items.
History:
Fire Protection Inc. / Cats Exotics July 2011 - February 2014
PO Box 12642 Mill Creek, WA 98125 425-***-****
Office Manager -I was the first employee of Fire Protection, Inc in 1998.
In 2011 the owner of Fire Protection requested I return to Seattle to help
get Cats Exotics, Inc. off the ground. I was responsible for day-to-day
operations, trouble-shooting and business development. I worked with
customers, technicians and government inspectors to insure timely
completion of projects. I also maintained financial records including
billing, collections, receivables, payroll and bank deposits. In addition I
was responsible for vehicle title work, obtain vehicle pay-offs from
financial institutions, vehicle leasing liaison, customer satisfaction
expert. I made travel arrangements, entertained customers, worked with
vendors and completed other duties as required by owner.
JC Penney's Northgate October 2011 -December 2014
Levi's Expert - Originally hired as holiday help in the Home Department,
was called back to work and selected to be a Levi's Specialist. Provide
customer service, cash handling, pricing, etc. I am consistently among the
top Customer Satisfaction recipients and continue to receive very positive
Customer comments.
Business Owner, January 2007 - June 2012
604 A Interlake Drive Monona, WI 53716 608-***-****
Owner and operator of a house cleaning, pet sitting and caretaking business
in the Madison area.
Interfaith Hospitality Network, February, 2001 - December, 2007
1121 University Avenue Madison, WI 53715, 608-***-****
Plan and coordinate educational and fundraising events. Maintain donor
records and do all data entry using GiftMaker Pro and Nextstep software.
Maintain accounts receivable and payables and payroll using QuickBooks.
General office responsibilities including phones, equipment,
correspondence, bulk mail and purchasing. Hire, supervise and schedule van
drivers to transport clients. Coordinate transportation schedule with
participating congregations that house clients.
Cruz Roofing, October 2000 - January, 2001
2621 Fell Road, Madison WI 53713, 608-***-****
Assist in business restructuring by organizing business files and financial
records, preparing tax reports for accountant, setting up accounting system
and coordinating payroll system.
Fire Protection Inc., February 1998 - October 2000
PO Box 12042, Mill Creek Washington 98082, 206-***-****
As the only office staff person I was responsible for day-to-day operations
and trouble-shooting. I worked with customers, technicians and government
inspectors to insure timely completion of projects. I also maintained
financial records including billing and collections, payroll and bank
deposits. I made travel arrangements and entertained customers, worked with
vendors and completed other duties as required by owner. Prior to leaving I
wrote a comprehensive office manual detailing office policies and
procedures.
Safeguard National Alarm, October 1997 - February 1998
2800 Northrup Way, Suite 200, Bellevue, Washington 98004, 425-***-****
Began as customer service representative handling complaints and relaying
problems to president. Also handled collections. Promoted to assistant to
the president, acting as liaison between owner and other staff, making
travel arrangements and coordinating meetings. Prepared correspondence and
transcribed dictation for president.
Wisconsin Management, January 1992 - October 1997
2040 South Park Street, Madison, Wisconsin 53713, 608-***-****
Assistant Property Manager, responsible for leasing apartments, collecting
rents, maintenance and tenant services.
Education: High school graduate, 1989, LaFollette High School, Madison,
Wisconsin
License: Manicurist State of Wisconsin 07-06-1993 - Present
Contact this candidate