Customer Service Representative
Resume:
Sheila M Burnside
PO Box ***
Alexander AR *****
***************@*****.***
Objective
Account Representative position allowing for parlay of demonstrated organization,
c ustomer service, communication, and accuracy skills proven by 10+ years of
s uccessful experience.
Profile
Motivated, personable business professional with 27 years of past data entry and account management
experience. Talent for quickly mastering technology – was able to change to new account management
system (Mini-Trac) when presented and continued to learn and utilize new features. Able to effectively
and efficiently communicate my needs and the needs of clients. Accustomed to handling sensitive,
confidential records. Demonstrated history of producing accurate, timely invoices and scheduling.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Skills Summary
Account Management Computer Savvy Customer Billing
Written Correspondence Customer Service Accounting
General Office Skills Scheduling Front-Office Operations
Professional Experience
COMMUNICATION: CORRESPONDENCES/TECHNOLOGY
Prepare proper written documentation to backup customer invoices before deadlines.
Author professional correspondence to customers and vendors.
Request information on accounts from fellow employees and customers.
Rapidly learn and master varied computer programs; advanced learning of computer system and
facilitated in education of other employees.
Execute COBAL program to generate account history for customer or employer.
Submitted warrantee claims.
CUSTOMER SERVICE
Assist customers in account information inquiries.
Provide customers with requested copies of invoices and other account reports.
Listen to customers needs and evaluate their current status based on those needs.
Employment History
JA Riggs Inc.-Accounts Payable Clerk - Aug. 2013/March 2014/ HR ph#501-***-****
Mickel Law Firm- Foreclosure Specialist Accts Receivable - May 2013
National Lift of Arkansas- Rental Dept.- Sept 2012 / February 2013 / Kevin Seaton/ 501-***-****
Lift Truck Service Center Inc.- Receptionist/ Data Entry/Acct. Management/Billing/Service
/Purchase orders/Dispatch/ Internet Billing. 1986-2012 / Billy Bowden 501-***-****
State Auditor’s Warrant Division -Summer 1986
Education
Pulaski Technical College- Career Rediness Course
Draughn Business Technical College- Little Rock, AR
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