Project Manager Management
Resume:
Paul Trenkner, PMP
*********@*****.***
Seasoned PMP Certified IT professional with deep experience leading teams in delivering
new functionality, operational stability, and excellence in service delivery. Demonstrated
ability to interface with clients, vendors, and senior leadership. Continuous focus on
putting the customer first, making things easier, and delivering as a team. Exceptional
communication and management skills leveraging advanced academic and professional
credentials. Rated and ranked in the top 5% of MetLife IT performers for the past 4 years.
MetLife
3/2011 to Present – Transformational Program/Project Manager –
Production Management organization Lead on major enterprise Build projects to ensure
architectural standards are followed, knowledge is appropriately transitioned to the
Production Management organization, and the end to end operational support model is
rigorously tested prior to turnover to Production.
Successfully completed program transition for the US Military TRICARE Dental project,
MetLife Client In-force Eligibility Interface, MetLife Annuity complex using the ViTech
engine, and MetLife Sales Compensation system using the IBM Varicent engine.
Production Management Lead for the TRICARE Dental program including ongoing
communications with Government IT organizations for integrated solution delivery.
Production Management Lead for the onshore/offshore Cognizant service agreement
supporting dental processing and the ADP/IT-II certified team of 60 responsible for
TRICARE specific requirements.
Completed Project Management Professional Certification.
1/2010 – 3/1/2011 – Sr Incident Manager responsible for the US Business Institutional
portfolio providing leadership, mentoring and process development to the US Business
Production Management teams and the Cognizant offshore partner team. Responsible for
all aspects of service restoration, communication, and incident avoidance strategies.
Institutional Program lead for the US Business Infrastructure upgrade initiative. The goal
of this program was to achieve infrastructure cost savings while increasing capacity,
agility, and reliability. Required coordination of Build and Operate teams to ensure proper
planning, testing, and execution without impacting service levels to the customer.
Completed conversion of the entire distributed portfolio including AIX, Wintel and
storage components ahead of schedule and with benefits exceeding the $6.5 million save
projected.
Completed ITIL Foundations Certification.
Paul Trenkner, PMP
*********@*****.***
8/2005 – 1/2010 Team Lead – Institutional Production Management. Subject matter expert
leading Reliability, Availability, Scalability, and Performance (RASP) initiatives spanning the
Institutional application portfolio. Reporting to the Director, I also demonstrated leadership in
building best practices in the Production Management organization and assisting other teams to
deliver exceptional results in their areas of responsibility. Received individual and team
recognition for work on the Operational Excellence US Infrastructure project for Institutional.
Completed 5 day LEAN Six Sigma Introduction program
8/2001 - 8/2005 Project Manager responsible for defining direction and developing shared
services for the Institutional web channel. Also established the Software Quality Assurance
practice for the eService organization and built a team that performs automated regression testing
for our applications coincident with change. The automated testing competency continues to gain
momentum today and is viewed as a key success factor in deploying reliable changes with
significantly reduced impact to business.
8/1992 - 8/2001 Project Manager responsible for the Institutional Pensions financial systems
including our annuitant payment systems. I was also one of the seed leaders who relocated from
NYHO to open the Atlanta office and was responsible for staffing and vendor agreements
supporting the change.
5/1981 - 8/1992 MetLife NYHO, Project Manager - Rapidly increasing levels of responsibility
and promotion in the Institutional Pensions organization, starting as a Programmer Trainee and
advancing to Project Manager. I had the privilege of working and managing many of MetLife's
technology innovations including mainframe applications, minicomputer distributed processing,
PC introduction, Local Area Networks, Lotus Notes implementation and development for large
applications, client server development, Executive Information Systems, and numerous
reengineering initiatives in the Pensions Department.
SaintLeo University
10/2000 – Present – Adjunct Professor - Undergraduate courses delivered via the College
of Online Learning. Currently Instructing Com140 Business Computer Skills covering
the Microsoft Office Suite 2010. Previously instructed undergraduate courses in IT
Project Management, Internet Marketing, and Business Computing. I also consult the
university on strategies to improve Operational Efficiency and website usability in the
COL classroom space.
Paul Trenkner, PMP
*********@*****.***
EDUCATION:
9/2000 Drexel University US-PA-Philadelphia, Master of Science in Management
Information Systems. GPA 3.83
6/1980 Bernard M Baruch College of the City University of NY, Bachelor of Business
Administration, Market and Consumer Research major. GPA 3.7.
6/1978 Queensborough Community College of the City University of NY, Associate in
Applied Science, Business Administration.
AFFILIATIONS: Life Office Management Association Fellow, PMI Project Management
Professional certification, ADP/IT-II government security clearance.
SKILLS:
Project Management Expert - Currently used/ over 30 years
Financial/Business Acumen Expert - Currently used/ over 30 years
Catalyst/ Communicator Expert - Currently used/ over 30 years
Problem Solver Expert - Currently used/ Over 30 years
REFERENCES:
Personal and professional references will gladly be furnished upon request.
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