Customer Service Manager
Resume:
Kelly LeBlanc
l ************@*******.***
Houston, TX 77034
Objective: To seek a permanent and challenging career that will to continue to
Personal Details e nhance my skills and experience.
Born in Lafayette, LA
3/31/1981 W ork Experience
Female Nov 2013 – current
Hilton Americas – Houston, TX
Single Bartender
- Mix and serve drinks to patrons. Collect m oney for drinks served. Check
i dentification of customers to verify age requirements for purchase. Clean
Formal Education
glasses, utensils and bar equipment. Order/requisition liquors and
1995 – 1999 supples. Serve food items to customers seated at the bar. Create drink
recipes.
Teurlings Catholic High
1999 - 2002
Sep 2013 – current
U of New Orleans
Jackson and Company Catering Co/Aramark – Houston, TX
2002 - 2005
Bartender/Banquet steward
U of Louisiana
- Fine dining/butler-style bartending and banquet service. Coctail and wine
2001 – 2012
service steward. Mixing and serving cocktails to guests.
CC of Air Force
May 2012 – Apr 2013
Cullen’s Upscale American Grille – Houston, TX
Bartender/Banquet & VIP Server
- Fine dining.Serve wine, and bottled or draft beer. Clean bars, work areas,
and tables. Mix ingredients, such as liquor, soda, and bitters, to prepare
cocktails and other drinks. Serve f ood items to customers seated at the
bar. Arrange bottles and glasses to make attractive displays. Create drink
recipes.
Jul 2011 – Apr 2012
Tea’ze Daiquiri Lounge – Missouri City/Houston, TX
General Manager/Head Bartender
- Responsible for daily duties f or opening and closing the facility and bar
area. Interviewed potential employees and train all qualified candidates.
Supervised up to 12 employees at a given time. Responsible for training
and monitoring staff with procedure guidelines and mixology. Prope r
i nventory control and development of recipes. Detailed projects and
e vents around the bar. Organized and updated functions of the P.O.S.
systems.
2014
Kelly LeBlanc
l ************@*******.***
W ork Experience (cont.)
Mar 2009 – Jun 2010
US Dept of Commerce – Houston, TX
Field Supervisor
- Responsible for training and supervising quality control enumerators.
Special Skills
- Supervised crews on their production and quality of work.
Military Veteran - Accountable for payroll and setting work schedules.
CPR certified - Ensured team met deadlines and kept up with a productive workflow.
TABC certified
High-volume trained Oct 2008 – Apr 2009
Reliable TLC Engineering Inc/Beck Disaster Recovery – Houston, TX
Honest Debris/Disposal Monitor
Hard-working - Responsible for monitoring crews to remove qualified hazardous
Great smile materials according to federal guidlines.
Creative - Surveyed area damage due to natural disaster and approved damage for
removal.
Team player
- Responsible for verifying drivers and crews abided by city and federal
regulations.
- Certified and placarded disposal vehicles.
- Outstanding employee for the L&H program .
Jan 2005 – Jun 2006
Big Poppa’s Fitness Gym – Lafayette, LA
Assistant Manager/Trainer
- Frontline customer service, clerical duties, operated and maintained office
and gym equipment. Handled administrative and manergerial duties.
Managed basic training and fitness requests of customers and clients.
Created recipes for customized fitness shakes and smoothies.
Mar 2003 – Dec 2004
Top End Bar – Lafayette, LA
Bartender
- Mix
ed and served alcoholic beverages to customers following standard
recipes. Mixed ingredients to prepare cocktails and other drink recipes.
Collected money for drinks served. Arranged bottles and glasses to make
attractive displays. Clean and maintained sanitized work area. Organized
and promoted private & public parties/events.
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