Project Manager

WILLIAM R. HILL

(Cell) 240-***-**** (Email) ********@*****.***

PROFESSIONAL OVERVIEW:

A dedicated PMO/Project Management Professional with 7+ years’ experience, primarily within

the Federal Government and Publishing sectors in the USA and in the Education and Utilities

industries internationally in the UK. Strong background in Scheduling, Requirements Gathering,

Reporting, Documentation and Stakeholder Management. Have contributed to PMO Start-up.

Solid leadership skills, providing coaching, training and mentoring to colleagues, clients and

Stakeholders. Comfortable communicating with co-workers at all levels of an organization and

strive to add value and meet business-critical deadlines. Have demonstrated a strong work ethic

throughout career.

Knowledge of PMI’s PMBOK Guide and PMO Best Practices. Familiarity with Prince 2

methodology, Agile, and Scrum. Currently working towards obtaining the PMP and ITIL

certifications.

PMO ENVIRONMENT - SECTOR AND CLIENT EXPERIENCE

US Federal Government – Agency for Healthcare Research and Quality (HHS), Department of Defence (DoD)

Publishing – United Communications Group/DecisionHealth

Education - Otley College; Department of Distance Learning (UK)

Utilities – 24Seven; Joint venture between London Electric and TXU Europe (UK)

PMO ENVIRONMENT EXPERIENCE:

August 2013 - Present: SilverRhino, LLC.

Project Analyst – DoD Healthcare Management Systems Modernization (DHMSM) Program

• Provide on-site PMO support to the Acquisition phase of this DoD program being

implemented to replace the military’s legacy healthcare systems with a modern, Off-the-Shelf

(OTS) solution

• Assist with writing, analysing and editing the program’s Training Plan, Performance Work

Statement and other supporting documents as part of the draft Request for Proposal (RFP)

• Perform Gap Analysis, content edits and re-writes of RFP and related documentation

• Provide PMO Support; track task assignments and completion while adhering to Industry

Best Practices

• Facilitation of meetings and communication with internal and external Stakeholders

• Created unified documentation templates for the Program Office

• Provide proof-reading and Technical Writing support

April 2009 – August 2013: Visionary Technology Consultants

Program Planning and Control Analyst – Agency for Healthcare Research and Quality

• Supported, from the PMO’s infancy, Federal Project Managers across all agency Programs

and Portfolios, to manage, track and report on project deliverables, tasks and milestones

while also advising in PMO Best Practices

• Served as Assistant PMO Team Lead, providing strong leadership and coaching to

colleagues

• Overcame significant cultural obstacles by developing trust and good working relationships

with internal Stakeholders, helping to enable the PMO to mature and succeed

• Worked extensively with MS Project, creating and maintaining multiple project schedules

• Provided reports to Project Managers and Center Directors, and assisted in the design of ad

hoc reports to meet specific Stakeholder requirements

• Mentored, coached and trained new hires to the PMO Support staff

• Engaged in meeting facilitation and documentation

November 2007 – April 2009: United Communications Group/DecisionHealth

Project Manager and Certification Coordinator

• Successfully Project-managed the Documentation Archive project for a leading publisher

of Healthcare periodicals and newsletters, and a provider of Home Healthcare Medical

Coding credentials. Completed the project on-time and within budget

• Processed large volume of Medical Coding exam registrations; enabled and adjudicated

online and paper exams

• Processed exam results and certifications for The Board of Medical Specialty Coding, the

medical coding credentialing wing of DecisionHealth

• Maintained Customer Database and the Credentialed Coder Directory

• Processed check and credit card payments while following UCG’s accounting

procedures

• Extensive Customer and Stakeholder Management duties

March 2003 – January 2004: Otley College, UK

Project Coordinator-Distance Learning

• Helped launch the college’s Distance Learning program; established examination processes

and the Documentation Management System in accordance with guidelines set forth and

upheld by the UK education regulator, OFSTED

• Established student enrolment procedures, processed coursework results and maintained a

Microsoft Access-based student database

• Assisted HR Department in organizing their Document Repository critical to the success of

an OFSTED inspection, helping the college to pass the inspection with an improved rating

July 2001 – January 2002: 24Seven (UK)

London Reinstatement Project Coordinator

• Successfully coordinated the reinstatement of excavation works carried out for a massive

electrical infrastructure improvement project implemented across the city of London, as well

as for general fault repairs, for the largest provider of electricity in London and its suburbs

• Acted as Liaison between Independent Contractors, general public and the project team

• Updated and Maintained the Risks & Issues log

• Provided a high level of professionalism in customer service; arranged for service jobs to be

carried out throughout London and East Anglia, all in accordance with timelines mandated by Her

Majesty’s Government

• Facilitated clear communication between contractors and the project team to ensure adherence

to the OFGEM regulators Public Service Standards.

NON-PMO WORK EXPERIENCE:

• Calibration Technician – Hypoguard (UK)

• Stakeholder Management, Customer Sales and Service – Inntel, Inc. (UK), AXA Insurance (UK)

• Brewing Operative - Greene King, PLC (UK)

• Fleet Manager – Dart Transit Company (Eagan, MN)

• Front Office Supervisor – Crown Plaza Northstar Hotel (Minneapolis, MN)

• Sales Manager – Pavilion Hotel (Rockville, MD)

TECHNICAL SKILLS:

• Microsoft Office Suite 2010 (Word, Excel, Access, PowerPoint, Outlook, Visio)

• MS Project / MS Project Server 2003/2007/2010

• Documentation Repositories: SharePoint/VCS/PMAT (Clarity)

• Steelray Project Analyser

EDUCATION:

Towson University

• B.Sc. – Education, GPA: 3.56

AGILE and SCRUM Methodology Training

*Active Public Trust-Level 5 Clearance (HHS) and Active Interim Secret Clearance (DoD-March 2014)

Contact this candidate