Engineer Customer Service

ADEDAYO SOWUNMI

SUMMARY

Experienced and knowledgeable Information Technology Professional with

proficiency in computer system/network administration and desktop support.

Technical knowledge with CCNA, MCSE, and A+ certification. Experience diagnosing,

troubleshooting and resolving client issues with networking, hardware

maintenance, installations and upgrades. In-depth knowledge of numerous software

packages and operating systems. Easily identify and resolve technical issues and

concern. Excellent communication and presentation capabilities.

QUALIFICATION HIGHLIGHTS

Information Technology Technical Analyst

Integration, Installation, and Support

Network Engineer Problem Resolution

Help Desk Support Customer Service

Desktop Support

Migration/Upgrades

TECHNICAL SKILLS

CCNA, MCSE, A+, ADNE (Advance Diploma in Network

Certifications: Engineering).

Platform: Windows XP/Vista/7/8; Windows Server 2003/2008; MAC OS.

Hardware: Cisco Routers & Switches, Hubs, Wireless Radios, Laptops,

Workstations Servers, KVM Console, PCs, Ethernet Cabling,

Ethernet Cards, Motherboard, VGA Cards, Audio Cards, VOIP,

Printers, Scanners, POS, Blackberry Configuration, Assembling

Software: of Desktop computers and Repairs, and other peripherals

Application Software, Utility Software (McAfee and Norton),

VMware, MS Office Suites, Active Directory, CorelDraw, SQL,

Networks/Protocols: Microsoft Exchange. Cisco Packet Tracer, GNS3, Adobe

Photoshop.

LAN/WAN, TCP/IP, RIP, OSPF, EIGRP, IS-IS, DHCP, DNS, WINS,

Other: QOS,STP, NAT, FTP, IP/MPLS, VPN, SMTP, POP3, TELNET,

Ethernet.

Data Entry, Customer Service Support, Ticketing, Basic

Computer Tutoring.

EMPLOYMENT

J4 TECHNOLOGY GROUP/INSIGHT SAP May 2014 - June 2014

Network Engineer

Century Link Data Center, 21110 Ridgetop Circle, Sterling, VA 20166

Installation and configuration of HP Proliant DL580 and DL980 G7-Series Servers

in SAP Rittal Standard racks for

HEC-environment.

Installation of PCI-Slot Fusion I/O and Emulex-cards in the servers.

Installation of Arista 7150S-64 and 7048T-A Layer 3 Switches.

Installation of HP TFT7600 G2 KVM Consoles.

Racking using SAP Rittal Standard racks.

Cable Management.

SYSTEMS TECHNOLOGY ENTERPRISE SERVICE February 2012 - April 2014

Computer/Network Engineer

5510 Cherrywood Lane, suite D, Greenbelt, MD 20770

Installed, assembled and configured hardware, operating system and computer

peripherals

Performed diagnostics and troubleshooting on system issues, and maintained

equipment inventory

Data Link layer protocols like Ethernet, Fast Ethernet, PPP, Token Ring, MPLS,

VLANS, Frame Relay, STP, RSTP.

Maintained system network and database server as well as modified and updated

processing software according to the companies need

Setup, managed, and troubleshot Local and Wide Area networks to optimize network

traffic

Controlled computer systems internetworking (i.e. IP addressing and file sharing)

for more efficient employee relations

Addressed customer concerns, and provided technical support to end-users and

co-workers

Executed administrative duties, such as data entry, filing, and mailing

NYSC (National Youth Service Corp) July 2010 - June 2011

Computer Instructor

Government Secondary School, Massu, Sumaila Local Government Kano State

Organized and lead "hands-on" computer training classes for local schools

Provided onsite engineering and technical support to network systems

Installed and maintained over 20 computer and printer systems at local schools

Identified and repaired computer equipment showing evidence of damage

NIGERIAN TELEVISION AUTHORITY March 2007 - February 2010

Engineer

Ahmadu Bello Way, Victoria Island.

Monitored and maintained broadcast transmission system and related equipment to

ensure proper signal for air transmission

Received and recorded satellite feeds for television programming

Tested radar antennae and satellite compliance for RF interference

Cable Terminating

Installations of Phones and Computers in different departments in the company.

Configured of CISCO routers and switches (cisco router 1900/2900/3900 series and

switch 2950/2960/3550/3560)

Provided solutions to cabling and installation issues

Provided help desk support to customers/end-users

Performed diagnostics and troubleshooting of system issues

EDUCATION & TRAINING

Strayer University

2014-2015

M.Sc. Information Systems- Computer Security Management

Lagos State University, Lagos State

2004-2009 B.Sc. Communication

Technology

APTech worldwide 2007-2008

Advance Diploma in Network Engineering (ADNE)

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