Customer Service Representative

SIMON CHENNING

***** ********* ***** *** *

Owings Mills, MD 21117

443-***-****

CAREER OBJECTIVE:

Qualified candidate for the Customer Service Representative with MillenniumSoft, Inc

SKILLS

•Finance/Administration Skills:

Expert in General Ledger, Spreadsheet and Portfolio Management

Financial Statements/ Projections and Planning with Department of Defense

Financial Projections and Expense analysis

Planning: Capable of scheduling and to meticulously organize and manage projects

•Communication Skills:

Eloquent in English and French and intermediate Portuguese (verbal, written and reading)

Strong interpersonal skills with subordinates and peers within or outside of the organization

Drafting Proposals: Formally Solicited, Informally Solicited and Unsolicited proposals

•Analytical Skills:

Ability to draft and interpret statistical and rhetorical data and implement accurate operations

management procedures in order to recognize business trends and resolute barriers

Communicating risks and trends in the business world

•Technical Skills:

Proficiency in Microsoft Publisher, Office Suite Access, Excel (Pivot Tables, Visualizations, Charts),

Power Point, Outlook, Publisher, Project, Page Maker, Share Point, Abode Creative Suite, ERP-SAP,

MINOS, SAP, CP Optimizer and MS Word, Visio

•Decision Making Skills:

Capable of accumulating output from the least amount of input in order to complete tasks in order for

organizational goals to be attained

EDUCATION

Bachelor of Science in Business Administration

Towson University 01/09 12/13

Major: Business Administration

Concentration: Legal Studies

EXPERIENCE

Business Analysis, World Trade Center Institute, Baltimore, MD 01/13 - 08/13

•Designed and evaluated new service delivery processes, distribution processes, and business alliances

•Researched strategic alliances and potential new sources for revenue building

•Maintained the Customer Relationship Management (CRM) and NetSuite software

•Identified and managed new market and joint venture opportunities

Hotel Supervisor, Hotel Monaco, Baltimore, MD 07/11- 07/13

•Provided guests services and processed guest folios

•Administered and managed monetary responsibilities

Logistics Manager, Asset Store, Baltimore, MD 10/06-8/08

•Bargained with institutions and retailers on product financial value for profits

•Managed accounts and monitored and handled multiple procurement service requirements

•Analyzed the organizational customer relationship management to target potential customers, improve

processes and eliminate demand variability.

•Maintained the SAP business software

•Analyzed market and delivery systems to assess present and future material availability

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