Customer Service Representative

B reanna Bur roughs

**** ******* * * ***

I ndianapolis, I N

Bur **********@*****.***

317-***-****

P rofessional Customer Service Representative experienced in working in fast paced environments, Call

Center Strong communication skills, Self-motivated, hardworking with a record of success always leading by

example, working in a professional environment, Technical proficiency in Microsoft Word, Excel and Power Point.

E ducation

-Avon High School – 2010

Graduated – Diploma

-Ivy tech – 2011 – 1 YEAR

-Med Tech -2013- Pharmacy Tech Certificate

S KILLS

-Customer service

- Medical Terminology

-Pharmacy terminology

-Power point

-Data entry

-Microsoft Word Excel

-Microsoft Word

-Computer SKILLS

-Access

- Pitney Bowes

I ndianapolis, Indiana

- Customer Service

- Receiving info

( March -2013 - April-2013)

- 2 Week Computer Training

- Conferred with customers to provide information about products or services

- Keep records of customer interactions or transactions complaints, or comments

- Review insurance policy terms to determine a particular loss is covered by insurance.

- Refer unresolved customer grievances for further investigation.

- Data entry

- Document Calls

Pse Clerk, United States Postal Service

I ndianapolis, Indiana-

( March- 2013-September2013)

- Scanning

- Sorting

- P reparing mail

- Equipment cleanup

- Paper work

- Customer service

- Receptionist

- Po. Box Mail

E XPRESS SCRIPTS

(Sept-2013-February-2014)

-Pharmacy

-Medical Terminology

- Preparing Meds

-Taking Inbound calls

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