Project Manager Engineer
Resume:
Donna L. Riggs
Dublin, Ohio ***** ? Mobile 614-***-****
**********@***.***
PROFESSIONAL SUMMARY
IT professional (20 years), that has worked in several industries
(manufacturing, banking, software, healthcare). My experience lies in these
key areas, IT Operations & Support, IT Project, Coordination and
Management. I'm looking for a job opportunity that utilizes my expert
technical and project management skills to achieve a PMP certification.
PROFESSIONAL EXPERIENCE
Cardinal Health, Dublin, OH 7/13-4/14
PMO Infrastructure Project Analyst / Project Coordinator
Provided project support for Enterprise IT projects utilizing modified
Waterfall methodology. Primary technical liaison for project managers,
assisting them with understanding challenges and constraints related to
various IT projects. Performed detailed project coordination, budget
tracking, purchasing, estimating, forecasting, planning, managing, risk
reporting and monitoring of the projects from define concept to closure.
Accomplishments:
. Provided technical testing and project management support for a
corporate successful project implementation for Service Now
application
. Developed detailed training documentation for data import process for
primary project management system
. Coordinated the successful implementation of large projects, Virtual
Desktop (VDI) Rollout, XP Remediation, Infrastructure Disaster
Recovery (for internal & external applications)
JPMorgan Chase, Columbus, OH (3 positions held) 3/10 - 4/13
1) ESX VMWare - Tier 2, Technical Operations Support Analyst
Responsible for Tier 2 global support, daily production and incident
support, troubleshooting, health, and compliance of the global VMWARE
estate comprised of 6,000 ESX Hosts, (Dell, IBM, Cisco UCS, HP) and 120,000
virtual servers. Provide root cause analysis (RCA) for priority 1 issues.
Coordinated and managed to resolution several departmental and corporate
projects.
Accomplishments:
. Lead incident closer on the team
. Change management leader for all ESX change implementation requests
2) IT Business Analyst
Managed the discovery, design, requirements and delivery for infrastructure
projects and developed applications. Developed and managed Infrastructure
Technical documents. Analyzed, risks and benefits using the specified
technology solution to address the business and technical requirements.
Defined purposes, clear roles, tasks, milestones, budgets and measures of
success, managed the project estimating activity
Accomplishments:
. Coordinated a production hardware and Oracle database move from
Columbus data center to two new data centers with a potential impact
of over 20,000 end users world wide.
. Created global infrastructure documentation for all 4 major
application environments utilizing Visio and Excel.
3) ESX VMware Technical Operations Analyst
Troubleshoot issues, patching, and provide technical documentation and
status as necessary. Define and document processes to achieve uptime goals.
Daily, weekly and monthly reporting to upper management of various quality
and status reports. Support VDI (virtual desktop integration), VSI (virtual
server integration) and expansion.
Accomplishments:
. Single point of contact to perform technical pre-production testing
and compliance for all new global production ESX servers.
. Delivered project requirements for the implementation of 1,000+
servers worldwide
. Ensured all technical requirements were documented ensuring all
projects to stayed ahead of schedule.
Honda Corporation, Marysville, Ohio 8/09 - 10/09
Blade Deployment Project
Infrastructure Technical Project Leader
Technical Project Lead responsible for successfully deploying a new Blade
infrastructure environment for over 1,000 end-user's laptops and desktop
workstations. Lead Technical Manager for 6 junior level computer
technicians. Coordinated efforts among developers and end-users to ensure
overall processes were achieved. Interacted with Honda IT and business
senior management to report current and future status and review goals to
resolve business issues.
Accomplishments:
. Completed the project 3 weeks ahead of schedule
. Developed and documented technical processes to achieve success on the
project
. Project Leader of the team to resolve technical issues, logistical
roll out issues, and escalated as necessary
Netwave Corporation, Columbus, Ohio 3/08 - 11/08
Technical Project Team Lead
Developed new processes and procedures across all business units including
the managed services program. Managed 8+ junior technical engineers.
Created projects schedules, held customer project status meetings, provided
executive management with reporting metrics and business analysis of
project's economic status. Analyzed hardware costs to perform conversion of
physical to virtual systems environments. Managed the scope and finances of
various projects.
Accomplishments: All Projects completed on time and within budget
. Project Manager - Successfully completed a project for the State of
Ohio (ODYS), for installation and configuration of 1000+ computers for
8 youth prisons statewide.
. Project - Develop detailed documentation for a large customer, of
their network and infrastructure, hardware and software. Delivered
detailed diagrams and documentation for the network of over 200+
networked servers, switches, routers and networking technologies.
Infor Software (formally Symix/Mapics), Columbus, Ohio 3/00 - 9/07
ERP Senior Systems Engineer
Provided nationwide customers expert level technical consulting, onsite and
offsite with installations, implementations, upgrades, conversions,
troubleshooting and training for the Symix / Syteline ERP and CRM software
suite. Performed database management for Microsoft SQL Server 2000, 2005
and Progress Databases.
COMPUWARE Corporation, Detroit, MI & Columbus, Ohio
10/94 - 3/00
Senior Techical Services Consultant
Compuware ECOSystems Software - Special Network Engineer
KMART CORPORATION - Business Analyst Y2K project
FORD MOTOR COMPANY - Systems Administrator
TECHNICAL EXPERIENCE (Tools & Applications)
Most Recent:
Cardinal Health Specific Tools: Daptiv, SAP, SharePoint, Service Now
Virtual Systems: - ESX / VMware, VSI & VDI global production support at
JPMorgan Chase for ESX 3.x & VSphere 4 & 5 - VCP 5x Certification, in
progress (last used 2013)
JPMorgan Chase Specific Tools: SharePoint, Tivoli, ICE, TAMs, ESM, ECMS,
EPV, Putty, RDC, Peregrine, CMDB, Alarmpoint, Jira, ITSM, EURC,
Healthcheck, (last used 2013)
JPMorgan Chase Specific Environments: DTS VSI/VDI, VMWare ESX Server
production
Within 10 years:
Operating Systems: Linux, MS Windows 3.1, MS Windows 95/98, MS Windows NT
3x/4x, MS Windows 2000 Server, MS Windows 2000 Professional, Windows 2003
Server, Windows XP (last used 2013)
Protocols/Topologies: TCP/IP, IPX/SPX, FTP, Ethernet, Token Ring (last used
2013)
Hardware: Intel PC (Server &Client), HP Server, Cisco Blades, IBM Server,
Dell Server (last used 2013)
Storage Solutions: SAN, NAS (last used 2013)
Databases: Microsoft SQL Server 7.0/2000/2005, Microsoft Access 7/2000,
Progress 8x & 9x, (last used 2007)
ERP: Core Symix and Syteline Enterprise Resource Planning software versions
3x-8x, (last used 2007)
Network Software: Novell Netware 3.12, Microsoft NT 4, Microsoft NT 4
Enterprise, Microsoft Windows 2000 Server
Remote Management Software: Kaseya, RDP, VPN, ICA
All Windows Software: MS Word, MS Excel,Visio, MS Project, PowerPoint
Thin Client Technologies: Terminal Server, Winframe, ICA client & Citrix
Metaframe 3x, & 4.x (last used 2010)
Compuware Network Performance and Fault Tolerance: Ecoscope, Ecotools,
Ecosnap
Microsoft Certifications: Windows NT 4 Enterprise Server, Windows NT 4
Workstation, NT 4 Server
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