Donna L. Riggs

**** *********

Dublin, Ohio ***** ? Mobile 614-***-****

acek1k@r.postjobfree.com

PROFESSIONAL SUMMARY

IT professional (20 years), that has worked in several industries

(manufacturing, banking, software, healthcare). My experience lies in these

key areas, IT Operations & Support, IT Project, Coordination and

Management. I'm looking for a job opportunity that utilizes my expert

technical and project management skills to achieve a PMP certification.

PROFESSIONAL EXPERIENCE

Cardinal Health, Dublin, OH 7/13-4/14

PMO Infrastructure Project Analyst / Project Coordinator

Provided project support for Enterprise IT projects utilizing modified

Waterfall methodology. Primary technical liaison for project managers,

assisting them with understanding challenges and constraints related to

various IT projects. Performed detailed project coordination, budget

tracking, purchasing, estimating, forecasting, planning, managing, risk

reporting and monitoring of the projects from define concept to closure.

Accomplishments:

. Provided technical testing and project management support for a

corporate successful project implementation for Service Now

application

. Developed detailed training documentation for data import process for

primary project management system

. Coordinated the successful implementation of large projects, Virtual

Desktop (VDI) Rollout, XP Remediation, Infrastructure Disaster

Recovery (for internal & external applications)

JPMorgan Chase, Columbus, OH (3 positions held) 3/10 - 4/13

1) ESX VMWare - Tier 2, Technical Operations Support Analyst

Responsible for Tier 2 global support, daily production and incident

support, troubleshooting, health, and compliance of the global VMWARE

estate comprised of 6,000 ESX Hosts, (Dell, IBM, Cisco UCS, HP) and 120,000

virtual servers. Provide root cause analysis (RCA) for priority 1 issues.

Coordinated and managed to resolution several departmental and corporate

projects.

Accomplishments:

. Lead incident closer on the team

. Change management leader for all ESX change implementation requests

2) IT Business Analyst

Managed the discovery, design, requirements and delivery for infrastructure

projects and developed applications. Developed and managed Infrastructure

Technical documents. Analyzed, risks and benefits using the specified

technology solution to address the business and technical requirements.

Defined purposes, clear roles, tasks, milestones, budgets and measures of

success, managed the project estimating activity

Accomplishments:

. Coordinated a production hardware and Oracle database move from

Columbus data center to two new data centers with a potential impact

of over 20,000 end users world wide.

. Created global infrastructure documentation for all 4 major

application environments utilizing Visio and Excel.

3) ESX VMware Technical Operations Analyst

Troubleshoot issues, patching, and provide technical documentation and

status as necessary. Define and document processes to achieve uptime goals.

Daily, weekly and monthly reporting to upper management of various quality

and status reports. Support VDI (virtual desktop integration), VSI (virtual

server integration) and expansion.

Accomplishments:

. Single point of contact to perform technical pre-production testing

and compliance for all new global production ESX servers.

. Delivered project requirements for the implementation of 1,000+

servers worldwide

. Ensured all technical requirements were documented ensuring all

projects to stayed ahead of schedule.

Honda Corporation, Marysville, Ohio 8/09 - 10/09

Blade Deployment Project

Infrastructure Technical Project Leader

Technical Project Lead responsible for successfully deploying a new Blade

infrastructure environment for over 1,000 end-user's laptops and desktop

workstations. Lead Technical Manager for 6 junior level computer

technicians. Coordinated efforts among developers and end-users to ensure

overall processes were achieved. Interacted with Honda IT and business

senior management to report current and future status and review goals to

resolve business issues.

Accomplishments:

. Completed the project 3 weeks ahead of schedule

. Developed and documented technical processes to achieve success on the

project

. Project Leader of the team to resolve technical issues, logistical

roll out issues, and escalated as necessary

Netwave Corporation, Columbus, Ohio 3/08 - 11/08

Technical Project Team Lead

Developed new processes and procedures across all business units including

the managed services program. Managed 8+ junior technical engineers.

Created projects schedules, held customer project status meetings, provided

executive management with reporting metrics and business analysis of

project's economic status. Analyzed hardware costs to perform conversion of

physical to virtual systems environments. Managed the scope and finances of

various projects.

Accomplishments: All Projects completed on time and within budget

. Project Manager - Successfully completed a project for the State of

Ohio (ODYS), for installation and configuration of 1000+ computers for

8 youth prisons statewide.

. Project - Develop detailed documentation for a large customer, of

their network and infrastructure, hardware and software. Delivered

detailed diagrams and documentation for the network of over 200+

networked servers, switches, routers and networking technologies.

Infor Software (formally Symix/Mapics), Columbus, Ohio 3/00 - 9/07

ERP Senior Systems Engineer

Provided nationwide customers expert level technical consulting, onsite and

offsite with installations, implementations, upgrades, conversions,

troubleshooting and training for the Symix / Syteline ERP and CRM software

suite. Performed database management for Microsoft SQL Server 2000, 2005

and Progress Databases.

COMPUWARE Corporation, Detroit, MI & Columbus, Ohio

10/94 - 3/00

Senior Techical Services Consultant

Compuware ECOSystems Software - Special Network Engineer

KMART CORPORATION - Business Analyst Y2K project

FORD MOTOR COMPANY - Systems Administrator

TECHNICAL EXPERIENCE (Tools & Applications)

Most Recent:

Cardinal Health Specific Tools: Daptiv, SAP, SharePoint, Service Now

Virtual Systems: - ESX / VMware, VSI & VDI global production support at

JPMorgan Chase for ESX 3.x & VSphere 4 & 5 - VCP 5x Certification, in

progress (last used 2013)

JPMorgan Chase Specific Tools: SharePoint, Tivoli, ICE, TAMs, ESM, ECMS,

EPV, Putty, RDC, Peregrine, CMDB, Alarmpoint, Jira, ITSM, EURC,

Healthcheck, (last used 2013)

JPMorgan Chase Specific Environments: DTS VSI/VDI, VMWare ESX Server

production

Within 10 years:

Operating Systems: Linux, MS Windows 3.1, MS Windows 95/98, MS Windows NT

3x/4x, MS Windows 2000 Server, MS Windows 2000 Professional, Windows 2003

Server, Windows XP (last used 2013)

Protocols/Topologies: TCP/IP, IPX/SPX, FTP, Ethernet, Token Ring (last used

2013)

Hardware: Intel PC (Server &Client), HP Server, Cisco Blades, IBM Server,

Dell Server (last used 2013)

Storage Solutions: SAN, NAS (last used 2013)

Databases: Microsoft SQL Server 7.0/2000/2005, Microsoft Access 7/2000,

Progress 8x & 9x, (last used 2007)

ERP: Core Symix and Syteline Enterprise Resource Planning software versions

3x-8x, (last used 2007)

Network Software: Novell Netware 3.12, Microsoft NT 4, Microsoft NT 4

Enterprise, Microsoft Windows 2000 Server

Remote Management Software: Kaseya, RDP, VPN, ICA

All Windows Software: MS Word, MS Excel,Visio, MS Project, PowerPoint

Thin Client Technologies: Terminal Server, Winframe, ICA client & Citrix

Metaframe 3x, & 4.x (last used 2010)

Compuware Network Performance and Fault Tolerance: Ecoscope, Ecotools,

Ecosnap

Microsoft Certifications: Windows NT 4 Enterprise Server, Windows NT 4

Workstation, NT 4 Server

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