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Customer Service Representative

Location:
New Delhi, DL, India
Posted:
June 13, 2014

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Resume:

Parul Katiyar

B-Tech, PGDM (Finance & Operation)

( : +91-935*******(: acejuv@r.postjobfree.com [pic]

Seeking a challenging position and strive for excellence with dedication,

proactive approach, positive attitude

and passion towards the work that will fully utilize my logical and

reasoning abilities in the best possible

way for the fulfilment of organizational goals

Professional Synopsis

< Currently working as an Assistant Manager in Federal Bank, Meerut.

< An MBA(Finance & Operation) from IFMR, Chennai

< Summer project with Gammon India Ltd. in working capital management area.

< Sound understanding of Working Capital Management and its impact on

operations.

< Good academic track record in MBA, with specialization in finance.

< 3 Years of diverse experience in Software Development.

< Last association as acting Business Analyst with Accenture Service Pvt

Ltd, Bangalore

< An effective communicator with excellent relationship building &

interpersonal skills.

Scholastics

Qualification Board/University Year CGPA/%

PGDM Institute for Financial Management and 2011-13 78%

Research, Chennai

B.Tech Harcourt Butler Technological 2004-08 70.5%

Institute, Kanpur

Class XII C.B.S.E 2003-04 72.5%

Class X C.B.S.E 2001-02 78.4%

Professional Certifications

Microsoft Certified Professional Developer - Enterprise Application

Developer

Summer Internship

Gammon India Ltd From April 2012- To

Management Intern June 2012

[3 months]

Gammon India Ltd is the largest civil engineering construction company in

India.

Objectives:

< To Study the components and analyze the Working Capital of Gammon India

Limited

< To compare the liquidity position of the company.

< To find the pattern of working capital requirements of Gammon India

Limited.

< To prepare the CMA report for year 2012.

Deliverables:

< Conducted financial statement analysis on Construction and Infrastructure

companies.

< Comparative analysis of working capital of Gammon India Ltd. with its

competitors and Industry.

< Calculation of the MPBF (Maximum Permissible Bank Finance)

< Quantified company specific data through tools like SPSS for Regression

Analysis to forecast future working capital requirements

Career Contour

POST MBA WORK EXPERIENCE

Federal Bank May 2013 - Present

Served as an operations manager and assisted in managing branch operations.

Key Assignments:

< Ensuring that the financials of the branch are under control and the

branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering

(AML) norms at all times.

< Thorough knowledge of Teller, vault, remittances. Good exposure and

knowledge in Clearing (Inward/Outward).

< Credit - Screening, documentation, CLAPS, disbursement & review of the

credit proposals.

< Investigated and resolved customers' issues and complaints regarding

operational matters - Handled all queries and client feedback in a

professional manner.

< Comprehensive knowledge of Consumer Banking products (CASA, FD,

Insurance, Investments) and also have an in - depth exposure to Banking

Operational Processes on Finacle environment

< Monitored and managed operational activities - Directed the

branch/store/bank operational risks, financial aspects and QA and audit

processes.

< Documented and prepared reports on management and information systems.

< Monitoring customer accounts.

< Handling different assignments in Retail asset operation, Liability

operation, Cash management, Customer relationship management, Audit.

PRE MBA WORK EXPERIENCE

Accenture Service Pvt Ltd July 2008 - July 2011 [36 months]

During my tenure at Accenture worked on project for Bestbuy Engagement - a

UK based client. Best Buy is a specialty retailer of consumer electronics

Bestbuy have four channels to reach to their customer like retail showroom,

kiosks, customer service representative and online portal. Online portal

accounted for 32% of total revenue. Bestbuy being in the expansion mode I

was engaged on the search feature for their online portal in UK geography

region.

Key Assignments:

< Worked as Subject Matter Expert for search functionality of online retail

website.

< Responsible for leading a team of 12 members and coordinating with them

on ongoing project.

< Maintain good communication level in order to cross function with other

departments.

< Resource Planning and Estimation by gathering customer requirements

< Root Cause analysis to develop final module that helped in facilitation

of rapid software development.

< Involved in constant Training, Mentoring & Development of fellow team

members.

< Design and development of search functionality from scratch based upon

the requirement specifications and detailed design documents received

from onsite.

< Preparation of use cases.

Key Learning's and Achievements:

< Appreciated by Clients and Accenture Senior Leadership for being

diligent, hard working & sincere- by establishing trust and relationship

with client in a short duration.

< Received "BEST EMPLOYEE of the MONTH" award for successfully starting the

technical support team for very first time.

Academic Project

< Certificate of Appreciation for participating in research study ?RBI

regulations project- studying profiles of MFI clients?, Nov'11-Jan'12

conducted by Centre for Micro Finance, IFMR Research.

< Conduct the Sanity check of TRANSFER PRICING based on 10K review for

TPAnalytics

Dossier

Date of Birth : 22nd December 1986

Languages Known : English, Hindi



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