Customer Service Sales

Jody Lee Lancaster

**************@*****.***

**** **** *****, ******, ** 27896

252-***-**** (cell)

P ROFESSIONAL SKILLS/WORK SUM MARY

Retail Sales, Customer Service, Communication, Excellent People Skills, Production-

Warehouse-and Office-machinery experience, In-bound help and sales desk experience,

Restaurant management, Works well with all levels within an organization, Detail-oriented

WORK EXPER IENCE

Big Lots, Goldsboro, NC and Lawrenceville, GA 11/12–

P resent (Part time)

Large Retail Store

Cashier/Customer Service Representative

Responsible for customer checkout via POS terminal, handling customer inquir ies

regarding store i tems, and restocking shelves, as needed.

• POS operation

• Handing Cash and Credit t ransactions, Refunds and Returns

• Selling store programs/promotions

Case Farms I nc, Goldsboro, NC 7/13 – 2/14

Large Processing Plant

Office Shipping and Receiving Clerk

Responsible for day-to-day management of large parts center including parts stocking,

restocking, distribution, receiving and ordering of parts. Daily activities included check-

in/out of parts to service techs and weekly inventory management. This full t ime position

i ncluded 40+ hours/week and weekend work.

• Inventory management

• Customer Service

• Shipping and Ordering

Toys R Us, Buford, GA 10/11 – 3/13 (Part

t ime)

Large Retail Store

F ront End Sales Associate

Responsible for customer checkout via POS terminal, handling customer inquir ies

regarding store i tems, and restocking shelves, as needed. Regularly meet store sales goals

for batteries, warranties, etc. I nitially started as seasonal employee but was moved to part-

t ime staff after holiday season due to customer service skills and overall job performance.

• POS operation

• Handing Cash and Credit t ransactions

• Completing loyalty program applications

• Selling store programs/promotions

Komputer Bay, Lawrenceville, GA 11/11 – 9/12 (Full

t ime)

Small Online computer parts distr ibution company

Production Line Operator

Responsible for preparing and packing computer components for worldwide distribution.

I n addition, handled shipping manifest and overnight delivery process.

R oses Department Stores, Jacksonville, NC 2/11 – 5/11

NC-based retail store

Cashier

• Handled customer checkout

• Managed cash, as well as credit card customer t ransactions

PRC, Jacksonville, NC 6/06 – 11/09

Call center supporting organizations such as DANKA, DirectTV, American Express and

M atch.com.

C ustomer Care Specialist for DANKA

• Responsibili ties included answering inbound service calls and dispatching technicians

to service customers

• Receipt of call included customer information collection, verification of eligibility and

equipment verification.

• Received all inbound calls and routing to appropriate parts of organization for

resolution

Customer Care Specialist for Di rectTV

• Received in-bound sales calls regarding new DirectTV service

• Sold packages and up-sold customers to higher value packages

I ndustry One, I nc., Jacksonville, NC 10/5 – 3/06

Locally owned plumbing supply business.

R eceptionist

• Answered all inbound calls

• Handled all customer billing and all phone orders

• Scheduled sales people for in-home/business sales appointments for plumbing supplies

Pro-Type, Jacksonville, NC 2/05 – 7/05

Temporary placement agency

Placed at Brochure Specialist as a Telesales outbound sales representative

• Made outbound sales calls to designated ter r i tory for printing needs.

• Successfully marketed services to targeted accounts

A ffordable Used Cars and T rucks, Jacksonville, NC 8/04 –

12/04

Used car and t rucking company

Office Clerk

• Handled all new car purchase paperwork, accounts receivable and notification of past

d ue accounts

Previous positions at:

Stanley Transfer, Jacksonville, NC. Office Clerk/Dispatcher 4/00 – 7/04

Jacksonville Country Club, Jacksonville, NC, Snack Bar Manager 2/96 –

4/00

Pellamy Sewing and Manufacturing Plant, Jacksonville, NC, Shipping Clerk 7/93 – 1/96

EDUCAT ION

East Carolina University, Liberal Arts Program 08/78– 5/79

H igh School Diploma: Wayne Count ry Day School, Goldsboro, NC 1978

PROFESSIONAL REFERENCES

Ashley Cox, P RC/Danka : 910-***-****

Gay McCormack, McCormack Consulting: 678-***-****

Matt Englehaupt, Komputer Bay : 937-***-****

Contact this candidate