Customer Service and Administrative Support Resume
Resume:
Stephanie A‘vis Customer Service and Administrative Support
West Key Skills
Customer Service Support Citizen Conflict
Resolution
Call Center Operations
City Services Requests
Chicago, IL 60624
Accelerated Call Queue
Experience Data Entry
Phone: 773-***-****
(over 10 years) File Management
Cell: 773-***-****
Researching Scheduling
Email:
*********@*****.***
Public Speaking Excellent Verbal/Written
Communications
Visual Arts (various mediums)
Education
Professional Experience
The Cara Program
Chicago, IL
April 2014
Front Desk/Security Desk Intern April 2014 –Present
Certificate of Achievement in
The Cara Program, Chicago, IL
Personal and Professional
Greeting and welcoming guests
Development
Assisting guests with general inquiries about The Cara Program and its
Robert Morris University IL
School of Business
services
Administration
Chicago, IL
Supplying guests with proper forms and documentation based on their
February 2012
needs; maintaining all forms used in the reception area
Degree: Bachelor of Business
Administration with a Concentration
Providing office support to Cara staff, i.e. copying, faxing, data entry, etc.
in Management
Career Profile
Managing a multi line telephone, directing calls to appropriate staff and
8 years of city services to citizens
taking accurate messages when needed
of Chicago, IL; over 14 years of
customer service and Ensuring each guest, volunteer, and employed student has signed in at
administrative support, in total
security desk, and notifying Front Desk Receptionist of all arrivals
Customer service,
Supervising and maintaining the daily appearance of lobby area
telecommunications, data entry,
and problem solving expertise Training new interns for duties at Reception and Security Desks as
needed
Computer Skills
Internet, MS Office 97 2003,
Marketing Consultant Intern July 2010 Sept 2010
2007, 2010, 2013 (especially
Stuart Designs, LLC at Robert Morris University IL, Chicago, IL
Word, Publisher, PowerPoint,
Conducted individual research on website design/marketing for
Outlook, Excel); MS Windows
increasing customer appeal and expanding clientele for the business
(95, 98, XP, Vista, 7)
Contributed information w/marketing consultant internship team
members to compose a 12 page consultation report and a 16 slide
PowerPoint presentation for Stuart Designs, LLC a graphic design firm
in downtown Chicago, IL.
Independent Administrative Consultant Dec. 2009 – June 2010
Youth Guidance Office, South Shore High School of the Arts, Chicago, IL
Collected, reviewed, and regulated daily after school program attendance
records of over 200 students
Provided data and advice to YG Onsite Resource Coordinator and 12
after school program consultants
Communications Operator I 311 City Services Sept. 1999 – Apr. 2008
City of Chicago Office of Emergency Management Communications, Chicago, IL
Successfully processed City Service requests for citizens and sent them
to appropriate City departments, resulting in 100’s of completed tasks per
day
Provided citizens of Chicago with information regarding City
departments, assistance programs and numerous City sponsored
special events
Connected all non emergency calls to the 311 Police Alternate Response
System for non emergency police reports
Transferred all emergency calls to the City of Chicago 911 Emergency
Call Center for immediate response by Police/Fire/EMT personnel
Stephanie A‘vis Customer Service and Administrative Support
West Professional References
Douglas L Maclin
3330 West Carroll Avenue Principal
Chicago Vocational Career Academy
Chicago, Illinois 60624
2100 East 87th St.
Chicago, IL 60617
Phone: 773-***-****
Cell: 773-***-****
Lisa Nasir
Manager, 311 City Services
Email:
City of Chicago Office of Emergency Management Communications
*********@*****.***
2111 West Lexington St.
Chicago, IL 60607
Tecorah Martin
Front Desk Receptionist (Intern Supervisor)
The Cara Program
Volunteer Experience
237 South Desplaines St.
Chicago, IL 60661
Chairperson, Local 312-***-****
School Council Personal References
2008 2011
South Shore High School of the
Michelle Reed
Arts, Chicago, IL
9626 South Avalon Ave.
Presided over all scheduled
Chicago, IL 60628
and specially called Local
School Council meetings
Staci Jamison
Directed the business affairs 11859 South Lafayette Ave.
of the LSC, performing all Chicago, IL 60628
chairperson duties assigned
by the LSC
April Whitaker
7649 South Yates Blvd.
Authorized and signed all
Chicago, IL 60649
documents and 773-***-****
implementations via
unanimous votes held at
LSC meetings
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