Customer Service Management

Yue Sun

**** ********* ***** ***#*, Camp Hill PA 17011 – ******.*****@*******.*** – Ph# 614-***-****

Alternate Address: 15703 NE 56th Way Redmond WA 98052

EDUCATION

The Ohio State University – Fisher College of Business, Columbus OH 2010-2011

Master of Business Logistics Engineering

GPA: 3.56/4.00

Jilin University 2007-2009

Bachelor of Arts in Business English

GPA: 3.40/4.00

Jilin University (Zhuhai College Campus), Zhuhai, China 2005-2009

Bachelor of Management in Supply Chain

GPA: 3.32/4/00

EXPERIENCE

Import Analyst 2012 – Present

Rite Aid Corporation, Camp Hill PA

- Working on analysis and monitoring of all import freight data for Rite Aid Corporation and real time

solution of problems related to all aspects of the Inbound Supply Chain (booking, delivery,

consolidation, ocean shipment, customs, drayage, deconsolidation, trucking into distribution centers, DC

inventory)

- Was presented with “Associate of the Quarter” award for exceptional demonstration of Rite Aid’s

core values and outstanding performance

Logistics Management Internship 2008

Disney College Program, Walt Disney World, Orlando FL

- Worked on inventory management for rental services. Operated marina facilities, helped customers track

orders and prepare packages for shipping and delivery. Actively promoted and sold Disney merchandize

- Was presented with “Great Service Fanatic” award for outstanding customer service

Summer Business Program 2006

Kennesaw State University, Kennesaw GA

- Learned about basic management techniques and business processes

TECHNICAL ABILITIES

Software Tools

– Yusen Griffin System (Origin Delivery management and Ocean Carrier management system)

– Yusen Adena System (Warehouse management system and Drayage management system)

– CT Logistics System (Transportation Payment management system)

– Yusen Scheduler System (Outbound Carrier management system)

– Microsoft Access

– Microsoft Excel

– IBM ILOG LogicNet (Optimization Simulation), Arena (Queue Simulation)

Techniques

– Warehouse Design

– Discrete System Simulation

– Excellent communication and presentation skills

PROJECTS

ODW Logistics, Inc. 2011

Purpose: To improve operational efficiencies of its pack out line

Method: Pack station queuing simulation. Installed an acceleration model into the warehouse management

system

Result: Total time savings were 1042 hours / year and total cost savings were $10,490 / year

Build-A-Bear Workshop, Inc. 2011

Purpose: To redesign the layout of 40,000 square feet mezzanine of "Build A Bear" Distribution Center in order

to release the congestion and improve order fulfillment during peak season.

Method: Performed an order processing simulation and found out the space needed for placing the increasing

totes. Moved some irrelevant business functions out of the mezzanine and relocated them to first floor of the

distribution center.

Result: Reduced the waiting queue from 580 orders / hour to 400 orders / hour.

Mac Tools Co. 2011

Purpose: To attract more distributors.

Method: Analyzed current market and recruiting strategy. Expanded the current pool. Changed target

distributors and changed incentive structure. Switched from distributor model to a franchise model

Result: An increase in distributors of 12%

Contact this candidate