Lonina M. Akers
North Las Vegas, Nv 89081
Objective: To gain meaningful employment with an opportunity for advancement.
Experience:
****-**** Cornerstone Staffing(Xerox) Lynchburg, Va
• Transaction Processor
• Performs document prepping, scanning, and processing in mailroom
• Communicates regularly with IT department and client to resolve issues
• Ensures accuracy and completeness of data
• All other duties as assigned
2009-2011 Waste Pro/Emerald Waste Services Panama City, FL
• Interacts with customers by phone or in person and receives orders
• Investigates and answers billing related questions
• Fills out contracts forms and determines charges for service requested
• Collects deposits for new accounts
• Solicits sale of new or additional services
• Adjusts complaints concerning billing or services rendered
2008-2009 Protocol Recovery Services Panama City, FL
• Enthusiastic, Self-motivated member of “Dialer Team”
• Performed calls to customers with past due accounts
• Helped customers lower debt payments by offering settlement payment
• Collection Representative
2007-2008 Startek (Embarq and Comcast) Lynchburg, VA
• Customer Service Representative
• Assisted customers with various technical problems on cable modems
• Collection Representative
• Completed, processed, and maintained customer records and paperwork
• Handled disgruntled and dissatisfied customers in a professional manner
• Lead Operator (Assisted fellow co-workers in resolving customer problems)
2005-2007 West Corporation (DHL) San Antonio,TX
• Customer Service Representative
• Receptionist
• Set Up and activated credit cards for customers
• Quality Control Monitor
• Proficiently operated various office equipment
Education: 1989 Graduated from Rustburg High School
1988-89 Campbell County Vocational Technical School (Cosmetology)
1988-89 Central Virginia Community College
References: Pamela Gates
8136 S Holland Rd
Panama City, Fl 32409
Paloma Keasey
252 Sukoshi Dr
Panama City, Fl 32404
Shakerrah Robinson
1605 Dale Ave
Altavista,Va.24517