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Customer Service Representative

Location:
United States
Posted:
June 12, 2014

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Resume:

Lonina M. Akers

**** ******** ******* ******

North Las Vegas, Nv 89081

210-***-****

Objective: To gain meaningful employment with an opportunity for advancement.

Experience:

****-**** Cornerstone Staffing(Xerox) Lynchburg, Va

• Transaction Processor

• Performs document prepping, scanning, and processing in mailroom

• Communicates regularly with IT department and client to resolve issues

• Ensures accuracy and completeness of data

• All other duties as assigned

2009-2011 Waste Pro/Emerald Waste Services Panama City, FL

• Interacts with customers by phone or in person and receives orders

• Investigates and answers billing related questions

• Fills out contracts forms and determines charges for service requested

• Collects deposits for new accounts

• Solicits sale of new or additional services

• Adjusts complaints concerning billing or services rendered

2008-2009 Protocol Recovery Services Panama City, FL

• Enthusiastic, Self-motivated member of “Dialer Team”

• Performed calls to customers with past due accounts

• Helped customers lower debt payments by offering settlement payment

• Collection Representative

2007-2008 Startek (Embarq and Comcast) Lynchburg, VA

• Customer Service Representative

• Assisted customers with various technical problems on cable modems

• Collection Representative

• Completed, processed, and maintained customer records and paperwork

• Handled disgruntled and dissatisfied customers in a professional manner

• Lead Operator (Assisted fellow co-workers in resolving customer problems)

2005-2007 West Corporation (DHL) San Antonio,TX

• Customer Service Representative

• Receptionist

• Set Up and activated credit cards for customers

• Quality Control Monitor

• Proficiently operated various office equipment

Education: 1989 Graduated from Rustburg High School

1988-89 Campbell County Vocational Technical School (Cosmetology)

1988-89 Central Virginia Community College

References: Pamela Gates

8136 S Holland Rd

Panama City, Fl 32409

850-***-****

Paloma Keasey

252 Sukoshi Dr

Panama City, Fl 32404

850-***-****

Shakerrah Robinson

1605 Dale Ave

Altavista,Va.24517

434-***-****



Contact this candidate