Human Resources

QUALIFICATIONS PROFILE

Remarkably astute, growth-driven, and versatile professional, with broad-

based experience in human resources management, customer service, and

operations within expansive workforce organization. Exhibit superior

talents in performing daily HR duties including payroll, employee

relations, staffing, talent management, training, and career development.

Demonstrate in-depth knowledge of HR laws, while maintaining high ethical

and quality standards, professional demeanor, and a cooperative attitude.

Strive at working with people of diverse cultures and highly capable of

multitasking in a fiercely competitive, challenging, and fast-paced

environment.

CAREER HIGHLIGHTS

< Rose from retail sales associate to store manager in 2010, and

subsequently to human resources manager in 2012 through demonstration of

exemplary performance, dedication, and strong work ethic

< Instituted the formal hiring process such as interview questions, steps,

prescreening, and others

< Streamlined the annual review process and creating procedure for employee

termination and probation

< Played a vital role in arranging schedules for multi-store units,

managing benefits and payroll, and developing employee's career

development plans

< Fulfilled the role of customer service manager responsible for

maintaining frequent interaction with small retail business and ensuring

every customer received a superior shopping experience

< Supervised numerous team-building activities to foster team unity and

increase productivity

< Initiated the development of plans for performance incentives for all

levels of staffing, determined pay increases, and instituted pay grades

within the organization

< Conceptualized multiple low cost ways to reward employees to encourage

positive behaviors and effectively develop talent; created succession

plans at all levels of the organization

< Facilitated training to more than 40 employees during my time at Fleet

Feet including 4 store managers

< Orchestrated numerous events to Rock and Roll Marathon water stations,

Marathon Expos, The Zombie Run, Spike Nights and special shopping nights

with vendor partners

< Vigorously attended to local health fairs and conducted lunch n learn

seminars to different corporations and their employees to promote health,

fitness, and information

< Successfully delivered more than 20 presentations a year to approximately

15 to 100 people

EMPLOYMENT HISTORY

Business Management and Leadership

< Directed and coordinated day-to-day operational aspects of five stores

with approximately 63 employees to continuously increase productivity

< Employed knowledge of terminologies, concepts, principles, analytic

techniques, and management and leadership theories in developing

solutions to multifaceted problems in complex situations

< Adhered to corporate policies, procedures, and regulations toward

fulfillment of corporate goals and objectives

< Rendered high level of assistance to store managers as needed for event

preparation and supplies monitoring

< Assumed full responsibility in maintaining the store appearance mainly in

general merchandising and store cleanliness

Human Resources Administration

< Determined staffing requirements: coordinated hiring and training of

employees to enhance overall efficiency

< Spearheaded staff; organized work schedules; and delegated specific

duties and responsibilities

< Mentored team members to develop competencies and achieve the highest

level of performance

< Provided expert advice and counsel to managers and employees regarding

training and development

< Explored and gained strong understanding on various reward and

recognition strategies to use with employees

< Fostered a positive working environment and team unity among staff to

improve their profitability and gain ratios

Customer Service and Relationship Building

< Built and cultivated long-term quality relationships with clients to

provide total satisfaction as well as to generate sales and new business

opportunities

< Regularly interacted with clients to provide prompt responses to

inquiries concerning products and services as well as to address and

resolve complaints under time constraints

EMPLOYMENT HISTORY

Fleet Feet Sports ( St. Charles, MO

Human Resources Manager 2012-Present

Store Manager 2008-2012

Retail Sales Associate 2007-2008

City of Cottleville ( Cottleville, MO

Police Officer 2009

City of Ferguson ( Ferguson, MO

Police Officer 2005-2007

VOLUNTEERING EXPERIENCE

Eastern Missouri Police Academy ( Saint Charles, MO

Instructor 2005-2011

< Supported in protocol days with new recruits, PPCT, and physical training

and nutrition

< Initiated the development of a safety course at Fleet Feet Training

Center called Safety and Defense Tactics for Runners

EDUCATION

Master of Arts in Management and Leadership: May 2013

( Webster University, Webster Groves, MO

Coursework in Criminal Justice, Minor in General Studies: Dec 2008

( St. Louis Community College at Florissant Valley, Florissant, MO

Bachelor in Criminal Justice, Minor in Social Work: Aug 2004

( Lindenwood University, St. Charles, MO

TRAINING & CERTIFICATIONS

State Department of Public Safety Police Certification, Eastern Missouri

Police Academy: May 2005

Basic Firearms Criminal Patrol OCAT Basic Course Radar Speed

Measurement

Emergency Response to Terrorism (SEMA) Tactical Baton Certification

Crime Matrix Application

Statutory Law and Constitutional Law Update REGIS LeWeb

Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator

(AED), and Medical First Responder

ACHIEVEMENTS

Chicago Marathon: 2009 - 2012 Marine Corps Marathon, Washington D.C.:

2011

Richmond Virginia Marathon: 2010 Quivering Quads Marathon: 2010 - 2014

Marine Corps Marathon: 2010 St. Louis Track Club Marathon: 2009

and 2010

GO St. Louis Marathon: 2007-2009 Letter of Commendation, City of

Ferguson: 2005

Letter of Commendation, City of

Ferguson: 2005

COMMUNITY INVOLVEMENT

Coach, Training Teams at Fleet Feet Sports

Volunteer, Big Brothers Big Sisters of Eastern Missouri

Volunteer, Gateway Bass n Gals

Volunteer, Various Races that support patients with cancer, lymphoma, and

cystic fibrosis

Volunteer, Rock n Roll Marathon Water Stations

TECHNICAL PROFICIENCY

Typing Speed of 70 wpm Microsoft Office Suite: Word and Excel Google

Docs Dropbox

Contact this candidate