Customer Service High School
Resume:
JOANNA FOX
**** ***** **, *********, ** *****
Cell: 570-***-**** - *********@*****.***
P ROFESSIONAL SUMMARY
Customer service professional seeking a position in a skilled training staff and establishing
rapport with clients. Self-motivated with exceptional communication and computer
capabilities. I'm also a motivated customer service specialist with over 20 plus years retail
experience in a fast-paced, team-based environment. I would love to be a part of a team where I
can utilized and maximize my skills and advance my career.
S KILLS
Creative problem solver Organizational skills
l l
Exceptional communication skills Excellent communication skills
l l
Quick learner Well organized
l l
Strong client relations Team leadership skills
l l
Multi-line phone talent
l
Skilled in call center operations
l
Strong problem solving aptitude
l
Customer service award
l
WORK HISTORY
Bartender/server/certified trainer
01/2013 to Current
Oliver Garden – 4400 E Sunset Rd Henderson Nv 89014
.
l Answered telephone calls and responded to inquiries.
l Assisted in maintaining preparation and service areas in a sanitary condition
l Greeted each customer with friendly eye contact
l Spoke with patrons to ensure satisfaction with food and service
l Stocked bar with beer, wine, liquor, and related supplies
l Trained new employees
l Managed guest checks, collected cash and processed credit cards
l Provided excellent customer service
l Consistently offered professional, friendly and engaging service.
10/2010 to 01/2013 Server
Dennys – 131 Papermill Rd Bloomsburg PA 17815
l Assisted diners with obtaining food from buffet/serving table as n eeded.
l Assisted in maintaining preparation and service areas in a sanitary condition
l Cleaned and organized eating, service, and kitchen areas
l Greeted each customer with friendly eye contact
l Swept and scrubbed floors
l Trained new employees
l Weighed and measured ingredients
l Collected meal tickets or cash for meals from visitors
l Cleared and re-set tables at conclusion of each guest meal
l Managed guest checks, collected cash and processed credit cards
07/2005 to 07/2009 Accounts Mananger
Brown and Brown Insurance – 601 Dailey Dr #203 Camarillo Ca
l Solved unresolved customer issues.
l Promptly responded to inquiries and requests from prospective customers.
l Maintained accurate records of past due customer account activity.
l Monitored timelines and flagged potential issues to be addressed.
l Market and promotion of company products
l Resolve client claimes and membership issues
l Ensure renewal, rewrites and cancellation were processed on a timely manner
07/1999 to 06/2005 Customer Service Representive III
Blue Cross of Califorina – 1800 Corporate Ct Dr Newbury Park Ca 91320
l Effectively managed a high-volume of inbound and outbound customer calls.
l Addressed and resolved customer product complaints empathetically and professionally.
l Accurately documented, researched and resolved customer service issues.
l Identified chronic customer issues by creating and maintaining customer complaint log.
l Managed high call volume with tact and professionalism.
l Acted professionally and patiently when addressing negative customer feedback.
l Met or exceeded service and quality standards every review period.
09/1997 to 07/2009 Bartender/Server/ Trainer
TGI Fridays – 2181 N Rose Ave
l Greeted each customer with friendly eye contact
l Spoke with patrons to ensure satisfaction with food and service
l Stocked bar with beer, wine, liquor, and related supplies
l Trained new employees
l Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and
other drinks
l Provided excellent customer service
l Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff members.
l Immediately reported accidents, injuries or unsafe work conditions to manager and
completely and promptly filled out required safety forms.
EDUCATION
1992 High School Diploma : College prep classes
Huemene High School - 500 W Bard Rd Oxnard CA 93033
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