Customer Service Representative
Resume:
JUDITH
ROBINSON
*** * **** ** **** A*, Las Vegas, NV 89101 (H) 702-***-**** (C) 702-***-**** ********@****.***
Professional summary
Dedicated Customer Service Representative who provides exceptional customer service through active
listening and problem solving. Experienced Recruiter with more than 10 years of experience in interviewing,
candidate generation, screening resumes, sourcing and prospecting.
Skills
Customer service expert Experienced Recruiter
Skilled at mediation Multi line phone talent
Skilled multi tasker Customer service award
Work history
Customer Care Representative Feb 2014
AppleOne/Allegiant Air
Responsible for taking inbound calls from present and future passengers and adding, updating, changing and cancelling
trip itineraries for passengers flight and hotel package information via inbound calls. I am presently taking 500+ calls on a
weekly basis
Oct 2007 Oct 2013
TECHNICAL SUPPORT REPRESENTATIVE
SPRINT Las Vegas, NV
Responsible for assisting customer with technical support issues and questions on sprint/nextel products
from their cells phones, computer devices and basic computer questions via inbound calls, emails and text
messages. Notating all interactions via computer. Ensuring all issues and concerns were addressed in a
timely manner. Ordering equipment when necessary or directing customers to sprint retail stores for
further support. Reported issues with our network or devices. Acting floor supervisor at times for
coworkers when needed. Contacted other departments for customer satisfaction. Participated in new product training and
updates.
Apr 2006 Jul 2007
ADVANCED TECHNICAL SUPPORT/MENTOR
CLIENTLOGIC/SITEL Las Vegas, NV
Responsible for final stage of training to new hire graduates, before going onto the production floor.
Made sure they were properly trained for our DIRECTV call center. Responsible for attendance tracking,
phone handling time, and monitored quality of call and handle time. Also provided technical support to
assist customers with any issues that they may face with DIRECTV services to include; receivers/dish
/cables/program troubleshooting. Ordered replacement equipment when necessary. If issue can't be
resolved via phone would schedule date for onsite technicians to make house visits.
Jan 2006 May 2006
TEMPORARY CUSTOMER SUPPORT REPRESENTATIVE, RECEPTIONIST/ORDER TAKER
MILLENNIUM STAFFING Las Vegas, NV
Direct customer calls to correct departments. Responsible for assisting customers with different catalog
orders via internet, mail and inbound/outbound calls
Mar 2000 Oct 2005
RECEPTIONIST, ADMISSIONS REPRESENTATIVE, ASSEMBLER, RECRUITER
TEMPORARY POSTIONS Fall River, MA
Assignments included
Feb 1998 Sep 1998
RECRUITER/OFFICE MANAGER
TOTAL CLERICAL SERVICES Boston, MA
Responsible for 250+ employees on a weekly basis, Employer contact. Recruiter contact across United
States. Responsible for potential employee’s drug testing, background check, and I9 information.
Responsible for collecting payroll information for employee paychecks.
Jul 1995 Feb 1998
OFFICE MANAGER/ RECRUITER
SULLIVAN & COGLIANO Waltham, MA
Opened Attleboro, Ma office to service our employers in South Eastern Ma., Rhode Island, and
Connecticut. Responsible for 250 employees. Responsible for all Employer contact as well as employee
contact, employer visits, employee pre interviewing, drug testing, resume development, payroll, as well as
secretarial duties
Education
on gong
Online courses
WINDOWS EXPERT ZONE Las Vegas, NV
This program is an online course with Windows/Microsoft Expert Zone for computers and cell phone devices
with Windows. Have been certified in selling, assisting customers with these programs since 2007
Associate of Science: Bible Degree w/ Honors 2010
FAITH BIBE INSTITUTE Las Vegas, NV
Associate of Science: Word Processing Management 1987
BRISTOL COMMUNITY COLLEGE Fall River, MA
Accomplishments
Sprint Be the Reason Award
Sprint Crown Perks Award
Sprint E Recognize Award
Customer Recognition Awards
AA Alumni award
Contact this candidate