Customer Service Manager

Warren Blake

* ****** ****, ****** ** *****

Cell: 573-***-****

E Mail: acejkb@r.postjobfree.com

Professional Summary

Experienced Manager/Supervisor adept at problem solving, customer service, and hiring and

training hardworking, quality staff.

Key Skills

Operations management Supervision and training

Staff development Sound judgement

Inventory control Calm under pressure

Policy/program development Complex problem solving

Computer savvy Time management

Professional Experience

Telling Industries October 2013 to

Present

Osceola, AR

Logistics Supervisor

Supervises as well as coordinates activities of workers engaged in loading shipments, keeping

records on incoming/outgoing shipments, and also preparing items for shipment. Oversees

incoming/outgoing shipping activities to make sure accuracy, completeness and condition of

shipments meets company standards.

Aaron's Sales & Lease July 2010 to October

2013

Osceola, AR

General Manager

Communicated with customers and employees to answer questions and explain information.

Controlled and reduced expenses with daily, weekly, and monthly time based strategies. Hired

and trained employees on company policies and standards.

Combined Insurance June 2008 to July

2010 Malden, MO

Sales Manager

Interviewed prospective clients to learn about their financial needs and to discuss any existing

coverage. Processed applications, payments, corrections, endorsements and cancellations.

Pursued continuing education and training programs for myself and team.

Norrid's City Drug Sep 2003 to

June 2008 Malden, MO

Certified Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email. Provided friendly

customer service at prescription drop off and pick up counters. Verified patient data and billing

information.

Education

2004 Malden High School Three Rivers Community College

Malden, MO Poplar Bluff, MO

High School Diploma Coursework in Business Management

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