Sales Representative Customer Service

Derik Trice

Phone: 702-***-****

E-mail: *****.*****@*****.***

Objectives

To offer a company the skills that I possess and utilize those skills to further my expertise.

Summary

Exceptionally talented business professional with ten years’ experience in generating qualified leads and

identifying opportunities for company products and service offerings by following up on potential clients and

building rapport with long term leads.

Skills

Strong experience in business-to-business sales.

Exceptionally motivated and eager to succeed.

Resilient and energetic.

Excellent communication skills.

Strong ability to interpret and understand complex issues.

Immense ability to give attention to detail and to follow company procedure.

Remarkable ability to establish rapport with potential clients.

Sound organizational skills.

Proficient in Microsoft Office.

Talent for quickly mastering technology.

Education

Watterson College Pasadena, CA

1999-2000 Computer Software Certification

Resume: Derik Trice

John Muir High School Pasadena, CA

1995-1999 GED

Experience

Account Manager (06/2012 –07/2013)

Windham Professionals – Las Vegas, NV

• Contacted debtors via telephone and correspondence regarding collection and recovery of outstanding

student loans.

• Performed skip tracing to contact debtors.

• Negotiated re-payment with debtors by form of payment in full, settlements and / or payment

arrangements.

• Followed up on promise to pay and payment commitment accounts to ensure a positive resolution and

client satisfaction.

• Met and monthly collection goals as assigned by management.

Customer Sales Representative/Verifier (12/2009-01/2012)

Courtesy Call - Las Vegas, NV

• Worked in a call center contacting clients to collect donations for various charities.

• Provided customers with product and service details.

• Sold products and placed orders in computer system.

• Transferred customer calls to appropriate staff.

• Verified and finalized sales made by other customer service representatives.

• Met and exceeded sales goals established by management team.

Senior Sales Representative (01/2003-10/2008)

McLeod Publishers Inc. – Hawthorne, CA

• Worked in a call center environment presenting and selling company products and services to current

and potential clients.

• Identified sales prospects and contacted these and other accounts as assigned.

• Developed and maintain sales materials and current product knowledge.

• Met and exceeded daily sales quota as set by management.

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Resume: Derik Trice

• Adjusted sales scripts to better target the needs and interests of specific individuals.

• Maintained records of contacts, accounts, and orders.

• Obtained customer information such as name, address, and payment method, and entered orders into

computers.

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