Customer Service Sales

Ronisha Cooksie

TECHNICAL SUPPORT SPECILIAST - AT&T

Richmond, CA

**************@*******.*** - 510-***-****

Experience working in fast - pace environment demanding interpersonal and organizational skills, committed to

great customer service. Confident and poised in interactions with individuals at all levels. Honest, dependable,

ethical, trustworthy, dedicated, assertive, discreet and flexible: able to multi-task effectively. Capabilities

include but are not limited to

WORK EXPERIENCE

TECHNICAL SUPPORT SPECILIAST

AT&T - Las Vegas, NV - October 2012 to Present

Responsibilities

Provides internet technical support over phone

Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

Assist customers with email, browser, and modem troubleshooting

Interact with other departments to resolve customer issues or provide additional services.

Send replacement devices, as well as, dispatch technicians to customer premises

Retail Sales Associate

T-MOBILE - Houston, TX - December 2011 to May 2012

Meet required sales goal, sell data plans, rate plans, take bill payments, troubleshoot customer devices, up

sell accessories, make deposits, track inventory, staying knowledgeable of upcoming devices, balance cash

drawer, send replacement devices

Cashier

Babies R Us - Friendswood, TX - January 2011 to October 2011

Responsibilities

Provide customer service, Input registries, Cash handling, and restock shelves, process returns, up-selling,

meet quota, floor walker, make phone orders, take returns, make and process orders

CASHIER

KFC - Richmond, CA - October 2009 to October 2010

Responsibilities

take orders, pack orders, up sell items, cash handling, balance cash drawer, left boxes more than 25lbs

CASHIER

JOHN'S INCREDIBLE - Roseville, CA - February 2009 to July 2009

Responsibilities

Cash handling, Meet quota, host, clean tables, take lead when asked, assist customers with orders

Packager

RAININ/AEROTEK - Oakland, CA - August 2008 to January 2009

Responsibilities

Watch and attend machines, meet production standard, standing for long periods of time, lifting more than 25lbs

EDUCATION

Diploma

JOHN F. KENNEDY HIGH SCHOOL - Sacramento, CA

2008

SKILLS

Microsoft Outlook, Excel, Spreedsheet, Powerpoint, All Computer Operating Systems

ADDITIONAL INFORMATION

Skills Summary

Follows Company Policies

Monitors Own Work

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Excellent Oral Skills

Written Skills

Excellent Human Relation

Filing Organizational Skills

Take Phone Messages

Meets Productivity Standard

Contact this candidate