Customer Service Administrative Assistant

KEEDRA SHIELDS

Home phone: 980-***-****

Cell phone: 980-***-****

E-mail: ***************@***.***

OBJECTIVE

To obtain a position that will utilize my experience and education.

PROFESSIONAL SUMMARY

Experienced and Goal oriented professional with a track record of

constantly meeting and exceeding my established goals and objectives

related to management, training, marketing and education.

EMPLOYMENT HISTORY

Marketing/Promotions/Events/Sales: Brand Ambassador for various clients and

Event /marketing organizations. (01/05 to present date) I interacted and

educated consumers on various products. I distributed food sampling, and

hand out gift items. I also worked celebrity VIP events, and done some

recap and process paperwork. Some of the clients worked for Pepsi, Coke,

Frito Lay, Windstream, Verizon, VIP Celebrity Event Wachovia, Kraft, Pet

Ice Cream, Lowes Motor Speedway, Speed Street Events, Boehringer

Pharmaceuticals, Food Lion, Harris Teeters, Lowes, Bi-Lo Grocery Stores,

and Microsoft.

Trinity Investments/Beacon Homes Inc: Managing Director (12/06 to 01/08 )

to interface with consulting Investors/Joint Venture Partners and Beacon

Homes Inc. and all supplemental or subsidiary parties there of. I

processed all commercial finance papers which include documenting

client/status/ financial condition, packaging materials, contract

placements, document acquisition, destruction of confidential information,

and review of disclosed information. At all times kept a good social and

legal standing as a representative of Beacon Homes Inc. Contract Position

Dana Capital Group/ American Home Trust, Irvine CA: Loan Officer (11/03 to

12/05) Part time employment I interviewed applicants for mortgage loans.

I completed the credit and loan documentation. I submitted 1003 and credit

reports to lenders for approval or rejection. Promote the sale of the

credit and loan services. I established and maintained customer database

files.

Christopher Newport University, Newport News VA: Accounts Payable Clerk

(03/03 - 04/03)

I entered W-9 information into the IFAS computer system pertaining to

customer accounts. Temporary Employment

Jackson Hewitt, Newport News VA: Administrative Assistant (01/03 - 02/03) I

answered customer questions regarding taxes. I assisted in preparation for

filing tax returns.

Seasonal Employment

Colonial Williamsburg Foundation, Williamsburg VA: Accounts Receivable

Clerk (07/02-10/02)

I calculated daily deposit of donor contributions. Basic office (phone,

fax, and copy)

Temporary Employment

Affordable Temp Service/ F&G Bank, Williamsburg VA: File Clerk (01/02 -

02/02)

I filed Active and Paid Loans.

Temporary Employment

Headway Staffing and NCO Financial Services, Hampton VA: Customer Service

Representative (12/01 - 03/02)

Inbound Calls. I answered customer calls regarding the recall of Microwaves

purchased at Sears, and other department stores.

Temporary Employment

Pic N Pay Shoes, Newport News VA: Sales Associate (02/96 - 05/96)

I assisted customers in finding merchandise in store.

All Green Lawn Care, Newport News VA: Office Manager (09/95 - 02/96)

I answered phones faxed daily reports set-up interviews for potential

employees. Deposited checks, ordered office supplies, and reviewed all

office mail.

Food Lion, Newport News VA: Cashier (02/93 - 03/95)

I assisted customers in finding grocery items in the store. I totaled

groceries on the register.

PROFESSIONAL SKILLS

MS Office Professional, Excel, PowerPoint, Medical Terminology,

Pharmacology, Accounting, Type 50 WPM.

EDUCATION

Medical Office Management

Kee Business College, GPA: 3.9, Newport News VA (1997)

Associates Degree in Business Administration

American Intercontinental University, Nov (2004)

Bachelor of Science in Health Care Management June (2006)

American Intercontinental University

Master of Arts in Legal Studies

American Military University

References Available upon Request

Contact this candidate