Quality Assurance Manager

JEREN CHANG

Cell: 650-***-**** **********@*****.*** http://www.linkedin.com/in/jerenchang

Look for senior product executive positions to create values for your company and

Objective:

customers by utilizing my proven product management, strategic planning, business

development, team building and people management skills in e-Commerce, Mobile,

Search, Big Data Predictive Analytic and Digital Advertising.

A seasoned, customer-centric and roll-up-sleeve product leader with solid product

Summary:

management, business development, team building, and people management skills

specializing in e-Commerce, Search, Big Data Predictive Analytic, Mobile, Digital

Advertising and Customer/Business Analytics in Internet and enterprise scale as VP of

Product in innovative New York and Silicon Valley startups (> 100 people), Sr.

Product Leader at Shutterstock Inc. (IPO in Oct 2012), Yahoo! Search and Microsoft

Bing Search. Deliver more than 15 successful products and services including

Shutterstock e-Commerce, Yahoo Mobile Search, Microsoft Bing Search and Microsoft

Office SharePoint Server. Excellent interpersonal skills with strong technical

background. Diverse product and business portfolio includes:

Business: Search business strategy and roadmap, partnership management, P&L

management, e-Marketing, SEO

Product: E-Commerce, Online product search, Internet Search, Mobile Web/App, Search

product scorecard, Agile product development, Offshore team/product management

Technology: Solr/Lucene, Hadoop, MSSQL Reporting/Analysis/Database, MS

SharePoint

CPXi (2013 – Present) New York, NY

Professional

VP of Product

Experience:

Drive digital advertising product vision and develop product road map to expand

$100M+ annual revenue business with > 40% annual growth via deep customer

understanding, competitor and market analysis

Lead and initiate product innovations in Smart Tag Routing, Publisher Portal, Big Data

infrastructure and RTB prototype projects

Build, manage and mentor a high-performance product management team

Promote Lean Start-up product development processes and methodologies to speed up

product innovation

Interact with top publishers (ESPN.com) and advertisers (Verizon) to gather the

requirements and promote the products

Shutterstock Inc. (2012 – 2013) New York, NY

Product Owner/Lead, Search

Lead and develop search product strategy and roadmap to support multi-year, multi-

product growth in global markets

Drive international revenue growth over 35% in top European markets in 2012 and Q1

2013.

Full P&L responsibility to drive revenue growth via search innovations

Drive and communicate executive facing search product scorecards to provide search

product progress

Manage search product team day-to-day operations to ensure 99.99% uptime service

quality

Recruit, coach, develop, mentor and promote product and technology talents

Identify, develop and manage strategic partnership with advanced technology companies

and top research institutes

Yahoo! Inc. (2011 – 2012) Sunnyvale, CA

Product Lead/Senior Product Manager, Mobile Search

Drive Mobile product to increase revenue over 30% in Q1 2012 via strong user

engagement and distribution

Create mobile product vision with solid strategy and roadmap approved by senior

executives

Lead the product teams across US and Asia regional R&D centers to ensure close

communication, prioritization, planning, execution and timely delivery of high quality

products

Work with business partners to deliver engaging and interactive mobile products

Provide business and product leadership and mentor junior product managers to achieve

their full potential

FutureDial Inc. (2010 – 2011) Sunnyvale, CA

Senior Director of Product Development

Manage a team of engineers and QAs at US headquarter to develop and deliver high

quality server-client and mobile/PC applications

Drive innovative products (FOTA-Firmware Over the Air, DOTA- Diagnostic Over the

Air) to serve high profile customers including Sprint, Verizon, Nokia, Sony Ericsson,

China Mobile, China Unicom, HTC, Acer and Asus

Provide business and technical leadership and mentoring to grow a team of engineers.

Develop, motivate, manage and retain talents.

Work closely with offshore teams in Asia to deliver high quality products

Work closely with Product Management team to develop, review and approve product

roadmap and strategy in specs, PRD and MRD

Develop and drive best practice in software development process

Microsoft Corp. (2001 – 2010) Redmond, WA

Program Manager – Online Business Group (Microsoft Bing Search), 2008-2010

Product Planning and Management

o Help define vision and roadmap for Bing Search and provide inputs from business and

technical perspective

o Analyze market, customer and competitor data to identify product opportunities and

define persona and user scenarios

o Build compelling business case and user scenarios for web and mobile application for

Microsoft Bing Search

o Design and create Product Requirement Document (PRD) and specs of key Index

Generation platform components in two high profile services, Video search and Image

search, account for 6% query traffic in Bing Search

Project Management

o Drive relentlessly to establish solid Software Develop Life Cycle (SDLC) process in

Bing Multimedia Search team. An achievement recognized by top managers in annual

review

o Challenge and raise the quality bar of the Multimedia search service by reducing QFE

(Quick Fix Release) from 6 to 3 in six months

o Drive international software development projects with China engineering team to

complete Video and Image Index Generation modernization

o Negotiate resource and schedule with partner teams to ensure high quality deliverables

o Lead the issues/bug triage and scrum process to decide issue priority and allocate

resource

Initiate and drive high visibility project to build a Multimedia Search Business Reporting

Portal to deliver real time information for managers to make timely business decision

Analyze and report user engagement and traffic trend to provide product and feature

recommendations based on business and customer intelligence information and ensure

the alignment with Bing Search business goals

Actively engage partners to create adequate instrumentation and build reporting pipeline

for Domain Task Pages and Multimedia search

Help to build the team by recruiting and mentoring program managers and vendors

Program Manager – Office Assistance Platform, 2006-2007

Design and write PRD and spec of assistance solutions in SharePoint platform

Gather and analyze requirements from customers and partners

Drive and manage feature development process

Lead the feature team to decide issue priority and allocate resource

Software Engineer – Office Group, 2001-2006

Coordinate cross group quality assurance efforts of backup/restore features in Office

Server 2007

Design backup/restore validation automation framework and coordinate the

implementation in Office Server 12

Design, coordinate and execute the backup/restore quality assurance plan in Office

Server 2007

Drive the customer feedback technology integration (Watson and SQM) in Office

SharePoint Portal Server 2007

Own the full quality responsibility of the central administration features of SharePoint

Portal Server 2003

Design, build and drive all API quality of server admin OMs of SharePoint Portal Server

2003

Automate search query validation process for SharePoint Portal Server v1 SP1

GUS Networks Inc. (2000) Los Angeles, CA

Contract consultant - eBusiness Dept.

Develop the portal site system and integrated it with the original site,

www.Med123.com.

Institute of Information Science, Academia Sinica (1998 – 1999) Taiwan

Research Assistant

Enhance the relevance rate of Radio News Retrieval System by integrating semantic

information.

Field Army of Republic of China (1996-1998) Taiwan

Platoon Leader

Lead and manage a group of 31 soldiers and executed critical military missions.

Manage and organized the training and mission schedule of a military camp.

National Chiao Tung University (1994-1996) Taiwan

Research Assistant

Research Mobile Computing, Mobile IP and Wireless Data Communication technology.

Education: M.S. Computer Science, University of Southern California, Los Angeles, CA, 2000

M.S. Computer Science & Information Engineering, National Chiao Tung University,

Taiwan, 1996

B.S. Electronics Engineering, National Chiao Tung University, Taiwan, 1994

Professional Management Science and Engineering Graduate Certificate, Stanford University,

2014 (expected)

Certification:

Software Product Management Certificate, University of Washington, 2005

Business Writing/Presentation for International Professionals, University of Washington,

2003

Honor and Three academic publications, 1996 – 1997

Awards: Honor of Excellent Officer of 1998, Department of National Defense, Taiwan

Scholarship of Veteran/Women Association, Department of National Defense, Taiwan,

1992-1994

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