Customer Service Sales

Mary Grace Vogel

*** ****** **** - ******, ** ***11

Phone: 404-***-**** Email: **********@*****.***

SUMMARY

Skilled in office management, automation and personal

computers. Adapt readily to technological advancements and

change. Work well independently as well as with others.

Enjoy creative and stimulating environment. Challenging

position preferred.

WORK HISTORY

10/12 - 11/13 Senior Customer Service Representative, City of Auburn

Handle incoming calls, mail distribution, process water account

payments, daily deposits, process tax payments, maintain

customer accounts, process requests for new service and

disconnects. Load data into the meters for reading on a

monthly basis; submit requests for re-reads when necessary.

Responsible for generating and posting water bills and

penalties monthly, calculate water leak adjustments as

requested. Provide customer service on a daily basis to

public as well as internally. Process returned checks. Scan

and attach all documentation to customer files.

3/08 - 1/11 Administrative Assistant, Frazier Service Company, Inc.

Worked with the Accounting Department handling payroll, generate

billing, general accounting and monthly financial reports

including Sales & Use Tax, Insurance Benefits and other

reports required on a regular basis. Prior to moving into

this position, I managed the switchboard - receiving and

dispatching service calls; handled incoming communications

electronically; assisted the Estimating Department as needed;

and processed invoices for customers.

4/98 - 3/07 Region Office Administrator, Toshiba America Medical Systems,

Inc.

Responsible for the efficient and smooth operation of the Southern

Region Sales team in an extremely high-pressure environment;

support a team of over thirty sales people in the Region;

liaison between Region office and Corporate office; prepare

budgets; generate quotations, order analysis forms and

revisions; create order maintenance tracking numbers as well

as maintain opportunity reports; generate reports for two

area sales managers; process all requests to Corporate office

for such things as invoices, check requests and site visits;

audit expense reports for accuracy; coordinate Sales

meetings; handle daily challenges; maintain financial reports

relating to the Southern Region Sales; create and maintain

territory maps; create and maintain customer files; manage

duties of office assistant.

4/96-7/97 Executive Assistant - Corporate Relations, Preferred Networks,

Inc.

Maintained database of shareholders, interested individuals

and companies; compile and distribute Investor Relations

packages; provide general information on Company as

requested; file forms with SEC; prepare paperwork on stock

options; assist with completion of quarterly reports from

drafting through printing; prepare and circulate news

releases via broadcast fax service and US Mail; assist with

preparation of presentations for various management members;

assist with Company newsletter; provide administrative

support to Human Resources director and Legal Counsel as

requested; assist with daily general office duties.

12/93-6/95 Office Manager, Principle Environmental, Inc.

Handled all incoming calls, mail distribution and dictation;

liaison between contractors and manufacturers; customer

service including inside sales, order taking, problem

resolution and purchasing; accounting including invoicing,

collections and daily deposits; preparing proposals; and any

other projects that were necessary.

9/91-12/93 Executive/Legal Assistant, Engraph, Inc.

Prepared and revised all legal documents, briefs, and bylaws

in coordination with outside Counsel; filed forms with the

SEC; mail distribution; coordinated all travel arrangements;

daily tracking of stock pricing; weekly reporting to

management and Board of Directors of share totals and monthly

balance reports for accounting purposes; assist Office

Manager with Board of Director's and Shareholders meetings;

and switchboard relief.

EDUCATION

Business Administration courses, DeKalb College, Dunwoody, GA

Business Administration courses, Niagara County Community

College, Sanborn, NY

Graduated with honors, Niagara Wheatfield Sr. High School,

Sanborn, NY

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