Customer Service Manager
Resume:
CARL CENTENO
Resume
Eustis, FL 32736
***********@*****.***
OBJECTIVE
To obtain a position that will allow me to develop professionally and establish a long term career while
contributing to the organization’s growth and profitability.
PERSONAL DATA
Mar r ied, two children
Fully Bilingual - English & Spanish (read, wri te and speak)
PROFILE
Detailed oriented and highly efficient
Strong analytical ability and organizational skills
Excellent communication and business building skills
Ability to manage multiple tasks under pressure
Successful experience in inventory management including shipping & receiving
Outstanding computer skills including Microsoft Office and Inventory Management Software
MAJOR ACCOMPLISHMENTS
Interacted with department managers to improve procedures which resulted in more streamlined
i nventories.
Increased inventory tu rns from 2.2 to 3.2, which allowed the company to maximize inventories without
i ncur r ing additional costs.
Enhanced product storage procedures resulting in a 3% annual decrease in shrinkage as well as a 5%
annual decrease in product returns.
Established and maintained direct relationship with customers on a daily basis, and served as liaison
between multiple warehouses and corporate office.
EXPERIENCE
Iberia Foods Corp
Orlando, FL
Assistant Purchasing Director
A ugust 2010 to Present
Responsibili ties include handling of In ternational Purchases, and coordinating with brokers and freight
forwarders all logistics related to import. Price comparison with suppliers to verify price changes which
may affect our market. Preparation and placement of Purchase Orders with vendors. Plan, analyze, and
summarize data and t rends to insure orders meet freight targets and minimums. Obtain
recommendations from suppliers for substitute i tems. Verify product specifications and price in order to
better monitor and expedite purchase orders. Verify that all documentation is readily available for
i ncoming orders to insure they will be moved quickly and not incur in demurrage or other charges.
P rocess damaged and short dated products, as well as incomplete orders. Maintain inventory listing in
order to view product movement. Process federal import permits when needed. Prepare reports designed
to prevent stock outs. Update price changes in computer. Research pricing discrepancies on invoices
before processing for payment.
CARL CENTENO
Resume
Page 2
The Florida Hotel & Conference Center
Orlando, FL
Accounting Manager
September 2005 to January 2010
Process payment of all invoices by ensuring that necessary backup and approvals are obtained in
accordance with the standards of the Company. Prepare appropriate period end closing reports. Monitor
revenue to ensure accurate recording. Audit internal financial controls associated with the income and
accounts payable process. Ensure that cash handling, revenue posting, and any other related financial
reporting is performed on a daily basis, is complete and accurate. Prepare financial reports ensuring
i ntegrity of the Daily Flash, Income Journal and Day Track.
Paradisus Hotel
Rio Grande, PR
Cost Controller
January 2004 to March 2005
In charge of monthly operation inventories and cost. Verify the movement of products in system to detect
any discrepancy and correct it immediately. Establish, with the Purchasing & Storeroom Managers, the
correct product par levels in the general warehouse, to avoid shortage and excess purchases. Analyze that
p urchases are done correctly. Interact with departmental managers to improve procedures resulting in
more streamlined inventories.
R itz-Carlton Hotel
Carolina, PR
Food & Beverage Cost Accountant
October 1997 to November 2004
In charge of monthly Food & Beverage inventories and cost. Responsible for periodic spot checks and
i nventory input. Audit invoices for price and quantity errors, and correct if necessary. Audit the
Purchasing, Warehouse, and Shipping & Receiving departments, to insure they are following proper
p rocedures established by the Company.
EDUCATION
Polytechnic University of Puerto Rico
Hato Rey, PR
Bachelor in Business Administration
Major in Industr ial Management
TRAIN ING
QSP - Quality Selection Process
Helped managers effectively select the appropriate employees, based on specific skills and Organizational
requirements. Also helped gain further knowledge of the strengths of each employee.
TRUSTT- Teams Reaching Universal Synergy through T rust
Team building process used by Managers to encourage team members to understand their roles in the
g roup, motivating them to be creative and contribute ideas to resolve problems in an efficient way.
TQM - Total Quality Management Training
Process used by Managers to encourage employee participation in improving the product and services
p rovided to the customers of the organization.
Q IT - Quality Improvement Teams
Selected employees with multiple skills and from different areas of the Organization to improve a process
or create a new one, focused on the needs of customers.
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