Sales High School
Resume:
Melissa Williams
Oak Lawn, IL 60453
Dear Hiring Manager,
I am currently interested in your open position with your company. I am looking for new
challenges and seeking new experiences where I can utilize my knowledge to contribute to the
success of a great company. My goal is to consistently improve myself as a leader as well as my
developmental skills and excellent work ethic. With my extensive knowledge, experience and
dedication, I feel that I would be a great asset to the company.
My strengths are that I am friendly, respectful, helpful, a team player, very detail oriented, self
motivated, quick learner, reliable, pro-active, focused, determined, honest, knowledgeable,
approachable, good listener, guest oriented, smart merchandising and organizational skills, hold
myself accountable to the highest standards, good communication skills, problem solver, takes
the initiative, my openness to feedback, follow best practices and adhere to company policies, I
enjoy working with others and going above and beyond to meet their needs. I mentored new team
leaders that were hired and worked with them on their development. I solicited feedback from my
direct supervisor and peers regarding my strengths and what I can improve on as a leader. I
contributed to driving sales with my departments as well as the store by ensuring that all
planograms were planned, set and signed appropriately. I have the strong ability to delegate
tasks and responsibility effectively as well as give clear directions and expectations. I adapt
quickly to changes and communicate these changes to the team so that everyone is on the same
page. My positive attitude and my clear line of communication between my team and my peers
built enthusiasm around daily routines and processes which ultimately formed better
relationships, better results and developed my skills as a leader. I owned my development and
pushed myself to be a better leader each and everyday in order to drive the necessary
improvements and changes not only in my departments but also the entire store. In order to
achieve these results in my departments, I utilized my team as well as the leaders in the building
and challenged them on the priorities of the store.
I formed strong partnerships with my peers as well as the executive team which allowed me to
better relate to other leaders in the building and be more readily able to provide and receive
critical feedback. I work effectively with others to meet goals and satisfy multiple business
objectives. I drive for results by consistently fostering a sense of urgency and commitment to
achieve goals and create a guest focused environment. I stay proactive by working on driving
results by setting expectations and guiding the team to obtain goals and set the bar high. My
goal is to continue to learn from my experiences and share them with my peers and my team
which will help me grow as a leader and develop my team even more. I also continue to focus on
routines and consistency with the team to achieve an impactful sales floor and drive guest loyalty.
Please review my attached resume for a more detailed account of my experience and skills. I
sincerely believe that with the skills I have gained over the 17 years in retail I can make a
tremendous contribution to your existing team.
I would greatly appreciate an opportunity to meet with you, so please do not hesitate to contact
me if you have any further questions or if you would like to arrange an interview. I look forward to
hearing from you.
Sincerely, Melissa Williams
Melissa Williams
****************@*****.***
10401 Austin Avenue Apt 1N
Oak Lawn, IL 60453
Objective: To obtain a challenging position within a growth oriented company that promotes future
training and that will enrich my professional growth, knowledge and development.
Work History:
Target Greatland, Glendale Heights, IL 10/96-09/99
Salesfloor Team Member
• Stocked merchandise to keep the shelves full, set up rain checks, set new sales planners and
planograms throughout the store, helped prep and set up ad signs for current and upcoming
sales.
• Delivered exceptional guest service and responded to all requests promptly including
cashiering, assisted guests with gift registries, promoted the Redcard, helped train new team
members.
• Completed a quality department zone to planogram, ensured that all abandoned and returned
merchandise was in the proper place, followed food freshness standards including product
rotation, ensured accurate signing and labeling in all departments, followed merchandising best
practices.
• Took on the responsibility of being the cosmetics specialist and maintaining the area by
ensuring cleanliness, planograms were set accurately, new product was pushed daily, worked
with vendors, new items were highlighted and showcased, detail zoned, took inventory and
researched out of stock items.
Super Target, Glendale Heights, IL 09/99-01/07
Salesfloor Team Leader- Hardlines
Target Corporation, Oak Lawn, IL
Salesfloor Team Leader- Hardlines 02/07-08/11
Salesfloor Team Leader- Apparel and Accessories 09/11-01/14
•Supervised sales floor team members in daily tasks including guest service, stocking, zoning
and signing while driving individual department in-stocks and sales. Maintained company brand at
all times. Monitored the fitting room processes, cleanliness and helped answer incoming calls.
Ensured the fixture room was clean and organized.
• Interviewed potential new team members to meet staffing needs and made recommendations
for internal promotions. Coached team members on work performance, recognized and provided
feedback through active performance management, developed team members to deliver great
guest service and coached the team on ways to increase sales.
• Delivered great results, provided superior guest service to drive guest loyalty, prioritized tasks
and responsibilities and ensured that best practices were followed which resulted in a superior
Target brand experience for the guests and team members.
• Demonstrated the ability to own my departments as well as extend myself to the aid of my peers
in other areas of the store, collaborated well with my peers on new company rollouts and worked
together to execute successful planogram sets and transistions.
• Promoted the Target Red card and debit card to drive conversion percentage and ensured my
team was onboard too. Responded to all backup cashier requests quickly to ensure that the
guests had a fast checkout and set this example to the rest of the team.
• Maximized productivity through ensuring the execution of company policies, implementing and
following best practices. Followed company guidelines for presentation and signing. Utilized
company tools and reports to reduce out of stocks.
• Impacted in-stocks and increased profitable sales by ensuring both regular and sale
merchandise is pulled and stocked from the backroom to keep the sales floor full, rain checks
were set up, new sale signs were prepped.
• Supported the transition process by planning transitions, followed pre-transition merchandising
guidelines and worked closely with the Presentation team to get all planogram sets and sales
planners done on time. Visual adjacencies were set accurately and timely.
• Developed department routines to consistently address opportunities which made every
department a win for the store overall, workload was planned accordingly and all daily/weekly
tasks were completed. I identified root causes to many of the opportunities in my departments
and took the appropriate measures to address them quickly and efficiently.
• Controlled payroll by holding team members accountable to work their scheduled shifts, take
their required meals on time and used the time clock properly to avoid missing punches.
• Ability to resolve questions, concerns and conflicts with team members. Improved standards
and expectations of all team members to create a more effective team, gave clear consistent and
challenging assignments to promote individual development.
• Actively participated in the performance management process, which included recognizing,
engaging team members to be their best everyday, coaching, providing meaningful feedback,
writing and delivering corrective action, and writing and delivering performance reviews.
• Promoted a safe culture everyday by modeling and encouraging safe behaviors through
coaching and recognition, and by identifying, reporting and responding to all safety concerns and
suspicious behavior in a timely manner. Attended safety meetings and suggested ways to
promote safety.
EDUCATION
High School Graduate, Class of 1996
Glenbard East High School Lombard, IL
CERTIFICATES
Food Service Sanitation Manager Certificate
State of Illinois Department of Public Health
Accomplishments
• Involvement in the execution of 2 successful store remodels as well as 17 years of flawless
holiday seasons with Target exhibited my willingness and ability to get things done quickly and my
passion for the business.
• I executed high quality business walks of my departments to drive constant improvements.
These business walks were used as an example for other leaders throughout the store.
• Recognition as Target’s great team hero for April 2009, February 2011 and October 2012 for my
ability to manage execution while driving for stronger results in the store.
• Received recognition in December 2009 for maintaining a great looking store and being able to
not only supervise the daily operations in all departments and communicate with our team
members, I was also able to provide our guests with a Target Brand Shopping experience.
• Received recognition from the executive team leaders for my ability to lead the team and my
willingness to share my knowledge and expertise with others.
• I demonstrated accountability for my work performance by writing solid leadership statuses that
challenged myself to improve my strengths and opportunities, these leadership statuses were so
well written and well focused that they were used as examples for other leaders
Contact this candidate