Engineer Sales

Anburaj.I

Mobile: 989-***-****

Email: *******.*****@*****.***

Residence Address: No. 131, Sadaras East, Kalpakkam, Kancheepuram Dist-

603102, India.

CURRICULUM VITAE [pic] [pic]

OBJECTIVE:

To obtain a suitable and challenging position as a Telecommunications

Solutions / Network Support Specialist in an environment, where I can apply

and enhance my skills in the state of the art technology areas in the

Voice, Data, Video and Wireless Communication Space.

Strengths:

V Willingness to learn fast a new area of work

V Ability to work under stress.

V A strong technical background mixed with professional

experience

V Ability to lead a team.

V Ability to take big projects.

9 years of Experience in Core Telecom Field.

Personal information:

Full Name : I. Anburaj

Date of Birth : 17/06/1984

Age : 29 years

Gender : Male

Marital Status : Married.

Language Known : English, Tamil (MT), Telugu, Hindi

Passport No : L6222199

EDUCATION:

> B.Tech in E.C.E from SRM University (Part Time), Chennai. (2012)

> Diploma in E.C.E from Arulmigu Thirupurasundari Amman Polytechnic,

Thirukalukundram.(2004)

> H.S.C from Atomic Energy Higher Secondary School, Kalpakkam.(2002)

> S.S.L.C from Atomic Energy Central School, Kalpakkam(2000)

PROFESSIONAL CERTIFICATIONS:

> Cisco Certified Network Associate (CCNA - CSCO11727041).

> Cisco Certified Network Associate Voice (CCNA - Voice).

> Alcatel-Lucent Certified Field Expert (ACFE).

> OKI IP stage EPABX Certified in Avaya Global Connect.

> Avaya Professional Credential Program APSS, APDS.

Technology AREAS OF INTEREST/EXPERIENCE:

> Strong telecom and networking background and exposure to the

technologies and protocols VOIP, SIP, H323, QSIG, SS7, E1/T1, BRI, IP.

> Good knowledge in PSTN trunks (Analog), PCM, E&M trunks and TIE lines.

> Knowledge in NAT, DHCP, DNS, FTP & TFTP.

> Knowledge in OSFP, EIGRP, RIP, VOIP Gateways and gateway control

protocols.

WORK EXPERINCE:

> From March 2011 to Till Date working as an Telecom Specialist in CSS

Corp (P) Ltd, Chennai, L2 Global Support of Omni PCX Enterprise (OXE)

for Alcatel-Lucent Enterprise TAC.

. Providing 24/ 7 Level 2 supports for the Business Partners

across the world for Alcatel range of PABX Systems, Voicemail,

Hotel, Accounting, Networking application.

. Dedicated EMEA Support Exposure for Europe region.

. Leading and managing the technical team of five members.

. Organizing and managing the backlog review, Field engineer

review and escalation with the client for the next action plan.

. Implementation and Troubleshooting of SIP and H323 Based

Communication setup.

. Implementation and troubleshooting of ABCF and Q-SIG links.

. Troubleshooting knowledge about DECT and MIPT.

. Advanced Troubleshooting in security solution for VOIP (THALES).

. Advanced Troubleshooting knowledge in Omni PCX Recorder (Call

Recoding Solution).

. Installation and Troubleshooting of 8082 My IC phone in Hotel

environment.

. Been onsite support for Qatar Army for an up gradation project

from 4400 to OXE, configured ABCF link between 21 nodes &

managed SIP configuration between OXE and Cisco.

. Diligently handle remote access of sites, understanding site

issues, simulations of incidents in laboratory, identifying the

core issues and providing resolutions for the same to customers

and Channel partners after adequate research.

. Accompanied as a coordinator role for Alcatel France L3 support

and R&D for Regression, trace analysis, Bug finding, bug

reproducing & fixing.

. Provide proper guidelines to the engineers in the team as and

when required, and monitor their performance. Responsible for

training/monitoring policies and procedures for the new members

joining the team.

> Worked as Asst.Manager - Customer Support in the Inkarp Group in

their Scientific Instruments and Telecom Divisions from MAY 2005 to

March 2011.

. Planning, Designing, Deploying & Supporting Avaya Server, Avaya

IP Office, LG Aria, Syntel, Polycom.

. Experienced in Configuring, Administering, Maintaining, and

Troubleshooting comprehensive, multi-site Avaya Server

Solutions/Products: Avaya Definity, S8300, S8400, S8500 switch

commissioning, installation, and cutover experience.

. Managed a multi-site telecommunications environment to provide

network connectivity and stability for daily business and or

government operations.

. Experienced in Configuring, Administering, Maintaining, and

Troubleshooting Polycom Video conference VSX series.

. Responsible in consult & Design customer data cabling

infrastructure.

. Responsible for installation and commissioning of scientific

instruments

. Assist Sales team for presales and provide post support to

customer.

. Responsible for managing the service team, customer call

management, AMC Collection, Add On Sales, Service Stock

Maintenance and to ensure Overall Customer Satisfaction

> Worked as Customer Support Engineer in Computer Transworld,

Kalpakkam, for Networking & Computer Servicing from MAY 2004 to APRIL

2005.

. Installation & maintenance of low and mid range desktops.

Installation & maintenance of Hubs, Switches, Modems, Dot Matrix

and DeskJet, LaserJet printers. Patch panel, Information outlet.

. Ms-Office 97, 2000, 2003 and various anti-virus software.

Updating the windows with critical patches and monitoring the

server for virus and other spam ware activities.

Declaration

I here by declare that all the details given above are true to the

best of my knowledge and belief.

Place : Chennai

Date :

(I.Anburaj)

Contact this candidate