Engineer Manager

FELIX REX BENADIS.I

Mobile: +91-944*******

********@*******.***

********@*****.***

OBJECTIVE

Looking for an opportunity to gain a position as an IT Architect with 10

years of IT experience in multiple Technologies where I can make extensive

use of my skills and knowledge for the growth and development of the

organization.

HIGHLIGHTS

> 10 Years of IT infrastructure support experience.

> Excellent communication, interpersonal and organizational skills.

> Team management experience.

> Worked in a Global multicultural (90 Nationalities) environment in IBM

Europe.

> ITIL frame work experience.

> Ability to work independently and provide guidance to involved Teams.

> Work effectively with different teams.

> Strong technical experience on Servers, Storage, Virtualization,

Desktops, Network, Antivirus & change management process.

> Data center working experience.

> Project management and Implementation experience.

TECHNICAL SKILLS

SAN Storage Hardware: Brocade Directors and switches.McData Directors and

Switches. Blade Center switches.IBM Disk Storage Subsystems (DS8000,

DS6000, DS5000, DS4000 and DS3000), IBM XIV, IBM SVC, EMC and DELL

Storages.

Server Hardware: IBM X Series, HP, Compaq ProLiant, DELL Servers & POS

Machines.

Tools: Brocade DCFM (Data Center Fabric Manager), EFCM (Enterprise Fabric

Connectivity Manager), Brocade Network Advisor, EMC Navisphere, DELL

Storage Manager, Veritas (Symantec) Backup Exec, VMware Infrastructure

client, What's up Gold monitoring, Dameware NT utilities

Operating Systems: Windows NT/2000/2003/2008 servers, VMware, Windows

98/xp/Win7 & Brocade FOS.

Virtualization: IBM Storage Virtualization, VMware, Microsoft Virtual

server, Microsoft virtual Client and Parallel workstation.

Antivirus: McAfee Antivirus Enterprise edition & Symantec Enterprise

Edition.

Other Software: Microsoft Office, Manage Now, Maximo & Remedy.

PROFFESSIONAL EXPERIENCE

IBM Delivery Center Central Europe - Brno, Czech Republic

IT Specialist: 3rd Level Support - Team Leader Sept 2010 - July

2013

Responsibilities:

> Managing and configuring IBM Enterprise Disk Storages (DS8000).

> Managing IBM SVC & XIV storages.

> Install, configure, monitor and maintain SAN Storage devices including

software.

> Managing Brocade and McData SAN fabrics.

> Analyze and resolve escalated problems within SLA.

> Perform root cause analysis and perform preventive measures.

> Create Technical and Project documentation details.

> Prepare meeting minutes and follow up actions with involved teams.

> Engage with internal and external project correspondence.

> Work together with project teams and guide for development.

> Managing End Of Support hardware and software replacement/upgrade.

> Mentoring junior and new team members in the areas of SAN and Storage.

> Lead L2 & L3 Team in operations.

> Planning New and Migration Projects and allocate the resources.

> Worked with management and other IT teams to build and implement security

policies.

> Develop IT solutions to meet customer requirement and service quality.

> Work closely with IT & Storage Architect, Account DPEs and Service

Management to provide complex solution & support. Maintain regular

communication.

> Work with problem and change management tools.

PROJECTS:

> Restructured existing SAN environment based on best practices to improve

reliability and performance.

> Expansion of existing fabric by attaching new edge switches and moved

hosts to edge switches.

> SAN Switches (Brocade & McDATA), IBM SVC and IBM DS8000 firmware upgrade

project.

IBM Delivery Center Central Europe - Brno, Czech Republic

IT Specialist: 2nd /3rd Level System Administrator Nov 2007 - Aug

2010

Responsibilities:

> Active Directory, DHCP, DNS,WINS & IIS.

> Windows OS installation, configuration and troubleshooting.

> Windows 2003 clusters and NIC Teaming.

> Managing VMware ESX clusters.

> Disaster recovery.

> Perform critical firmware, drivers and patch installation to fix

problems.

> Disk space Management

> System performance monitoring & tuning.

> Managing EMC, DELL and IBM Storage.

> LUN creation and assigning.

> Analysis of the environment and perform root cause analysis for problems.

> Document the problem and resolution for the future reference.

> 24x7 Oncall support in rotational shift.

.

. PROJECT:

.

> Implemented automated McAfee Antivirus scanning solution with resume &

pause functionality on Windows 2003/2008 servers.

CMC Ltd (Contractor: T& M Services Consulting Pvt. Ltd)

Data Centre Operations: Windows Administrator Aug 2006 - Aug

2007

Responsibilities

> Administration: User creation and Management, Policies etc.

> Active Directory, DNS and DHCP server installation.

> FTP server installation and configuration.

> Installation and configuration with ADSL router and LAN switches.

> Windows OS Installation, configuration and troubleshooting.

> Monitoring Servers and Network Devices.

ACCEL (ICIM) FRONTLINE LTD, MUMBAI

System Support Engineer March 2005 to Aug 2006

Responsibilities

> Windows server and workstations administration, installation and trouble

shooting.

> User creation and management.

> Data Backup and Restore by using VERITAS Backup Exec 9.0.

> McAfee Antivirus installation and troubleshooting.

> POS (Point Of Sale) systems installation and troubleshooting.

> Network printer, HP Laser jet, Dot matrix printer installation and

troubleshooting.

MAKTEC SYSTEMS, COIMBATORE

. Customer support Engineer June 2003 to March 2005

Responsibilities

> Operating system installation and troubleshooting.

> PCs, Laptop, Printer installation and troubleshooting.

> Antivirus and Application software installation.

CERTIFICATIONS & TRAININGS

> Brocade Certified Fabric Administrator 16 Gbps,

> Microsoft Certified System Engineer 2003.

> CITRIX Presentation Server 4.5 Training.

> Microsoft Windows 2000 Clustering Training.

> Microsoft Windows 2008 Training.

> IBM DS8000 Copy Services Training.

> SAN Implementation Training.

EDUCATION

BE in Electronics and Communication Engineering (4 years).

First Class (77%) May 2003,

Periyar University, Salem, TamilNadu.

. H.S.C St.Antony's Higher Secondary School, Enayam

. Aggregate: 78.3%

. S.S.L.C St.Helena's High School, Enayam

Aggregate: 88%

PERSONAL DETAILS

Date of Birth - 30-05-1982

Sex - Male

Nationality - Indian

Marital Status - Married

Passport No: - G5292606 Valid until 26/09/2017.

Languages - English (Fluent), Tamil (Native), Hindi (Spoken) &

Malayalam (Spoken).

Permanent Address 9/110c, Enayam Chinnathurai,

Enayam post,

Kanyakumari Dist,

Tamil Nadu,

India - 629 193.

Contact this candidate