Customer Service Administrative Assistant

Candice Megafu

Customer Assistant - East Texas Medical Center

Tyler, TX

************@*****.*** - 682-***-****

WORK EXPERIENCE

Customer Assistant

East Texas Medical Center - Tyler, TX - June 2011 to Present

*Schedule employees and the public for various marketing events including: health screenings, forums and

training

* Calmly and effectively page overhead and call all contacts for emergency codes for every hospital

* Provide after hours answering services for home health, DRL labs and wound healing

* Place dietary orders while effectively guiding patients in choosing proper food items to suite their dietary

needs

* Appropriately route incoming calls for the public and all hospital staff for 13 regional hospitals and additional

clinics

Office Worker

Greenberg's Smoked Turkeys - Tyler, TX - October 2009 to December 2009

Heavy data entry using AS400

* Taking customer orders and credit card payment via phone/mail/fax

Regional Tour Coordinator / Invoice Processing Specialist

Dakota Heater Sales - Tyler, TX - October 2007 to February 2009

Research and Plan tours for sales reps in multiple states (set up venues i.e. book hotel rooms, hardware

stores/hotels/community centers)

* Successfully signed up new vendors to dealer program

* Process credit card charges/refunds and prepare bank deposits

* Post accurate payments and conduct audits on vendor accounts

* Efficiently multitasking and reaching project deadlines

Administrative Assistant

Housing - Fort Worth, TX - April 2006 to December 2006

Provide housing information to prospective students and greet customers

* File, copy and fax housing contracts, transcripts and health records

* Input work orders in conjunction with the facilities department and insured orders were completed in a timely

manner

* Manage and audit key system/inventory

* In/outbound calls to potential and existing residents

* Create and distribute mass mailings and late payment notifications

Desk Assistant

Housing - Fort Worth, TX - September 2001 to April 2006

Answer phones (switchboard)

* Offer excellent customer service to students and guests

* Retrieve and sort residential mail, open/close office

EDUCATION

Tarrant County College - Fort Worth, TX

August 2010 to Present

Certificate Of Accounting Paraprofessional

Texas Wesleyan University - Fort Worth, TX

September 2013

ADDITIONAL INFORMATION

Computer Skills

MS Word, Excel, PowerPoint, Publisher, AS400, USA, CECC, Micros RES, SCD Intellidesk Console,

GemServe, GroupWise, Typing (55wpm), Google Docs, QuickBase, 10-key and minor work with Macro

Contribute3, Dreamweaver and Adobe Photoshop

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