Customer Service Sales Representative
Resume:
Sharonda Fisher
Baltimore, MD 21216
**********@*****.***
Objective: To find employment which allows me to use my skills and experience in a
position leading to growth and advancement.
Career Experience:
Taylor Made Transportation
BALTIMORE, MD.
SHUTTLE DRIVER
2011- Present
Duties
As a Shuttle Driver my responsibilities is to transport government employees from
CMS/SSA from Baltimore Md toWashington DC. Operate the courtesy shuttle with all
laws and regulations that is in compliance with Taylor Made polices. Customer service
including greeting all passengers and assist them on and off the vehicles as needed.
Interact with central office through cell phone with any changes of problems that may
occur prior, during or after the transportation route. Maintain a positive attitude and
perform other duties or responsibilities as assigned or directed by Management.
MV Transportation
BALTIMORE, MD.
Mobility Driver
2004-2010
Duties
My responsibility was to transport ill and elderly passengers to various locations
throughout Maryland. I would provide quality customer service to insure a pleasant trip
of all passengers. Communication with dispatcher while out in the field. Interact with
Management of any possible problem that may occur prior, during and after transporting
passengers. Document all transaction and if necessary provide any problems in writing to
leadership. Also, include operating the wheel chair lift for passengers that needed the
service. Promoted to BTW trainer for new hirees and assisted safety managers to retrain
current employees. Other responsibilities included any administrative duties as needed.
These duties were faxing, filing records of employees and other administrative service
needed in the Human Resource department.
Crown Security
BALTIMORE, MD.
SECURITY OFFICER /RECEPTIONIST/TRAINER
2002-2004
Duties
Provided administrative/secretarial support for the Crown Security Agency such as
answering multi - line phone system, assisting visitors, and resolving and referring a
range of administrative problems and inquiries. Assist with providing 100% ID screening
for all employees. Operate desktop computer to compose and edit correspondence and
complete any data entry task that requires for the agency. Trained in security screening
procedures for employees at the agency.
ARGENRIGHT SECURITY
BALTIMORE, MD.
Security Officer/Receptionist/Trainer
2000-2001
Duties
Provided administrative/secretarial support for the Argenbright Security Agency, such as
answering telephones, assisting visitors, resolving and referring a range of administrative
problems and inquiries. Provided 100% ID screening for all employees and visitors.
Assisted the Human Resources team with processing and training. Operate desktop
computer to compose and edit correspondence and complete any data entry task that
requires for the agency. Have knowledge of basic computer skills and have training on
security screening procedures.
MCI Technologies
HUNT VALLEY, MD
CUSTOMER SERVICE SALES REPRESENTATIVE
1999-2000
Duties
My duties as a Customer Service Sales Representative were dicta phone sales of
telephone services to personnel and corporate clientele. Answering customer complaints
on sales issues, problem solving and providing detailed information on products for MCI
Technologies with using persuasive sales techniques. My duties were to maintain all
electronic office files. Have knowledge of basic computer skills.
Skills:
Demonstrated good driving skills with passenger certification. A self- motivated, self-
starter: quick, able, and willing learner. Evolved into being outgoing, friendly, and easy
to work with. I am a peoples person. I gave quality service.
Education:
High School Diploma, Baltimore, Md.
Baltimore City Community College, AAS Degree in Education/Special Education
Certificate 2012-present.
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