Customer Service Human Resources
Resume:
Keeli N. Mayes
**** ****** *****, ************, *****
*******@*****.***
Objective Seeking the National Expansion Recruiter’s position where my professional and
educational experience in human resources will allow me to make an immediate
contribution as an integral part of a progressive company.
Education Master in Human Resource Development and Performance Technology
Indiana State University, Terre Haute, IN December 2013
Bachelor of Science Health Science; Concentration: Public Health
Purdue University, West Lafayette, IN May 2008
Experience Eligibility Specialist, Affiliated Computer Services, Jan. 09’ – Present
• Ensures that cases are gathered and processed in a complete and accurate manner according to
the Indiana state policy guidelines
• Proficient in working in multiple computer programs while taking inbound calls from the State
of Indiana recipients of government assistance
• Provides excellent customer service in answering client questions about their case issues
• Processes changes in benefit cases and process documents that are attached to their cases
Activity Specialist, Americorps, Feb. 08’ – Aug. 08’
• Designed activity plans for the activity center
• Supervised activities of individuals with life disadvantages
• Assisted development of clients interpersonal skills
• Developed activities to enhance skills of clients
• Developed social and community competency skills of the clients
Mailroom Clerk, Purdue University, Sept. 06’ – May 07’
• Provided customer service to residence hall by answering questions about their
• Sorted mail for the residence hall
• Assisted residents of the hall in obtaining mail
• Explained mailing procedures to hall residents
Leadership and Community Engagement
• Purdue Association of Leaders, Vice President, Sept. 06’-May 07’
• Purdue Mentor Sept. 05’-May 07’
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