Customer Service Health
Resume:
GRACE MKEMWA
Brooklyn, New York. 11216
Cell: 860-***-****) Email: ***********@*****.***
PROFESSIONAL OVERVIEW
I am a passionate, committed and versatile person with genuine interest in global health, public
service, management and international development. In study, work and volunteer commitments,
I have dedicated myself to humanitarian assistance efforts both domestically and internationally,
with proven patience, cross cultural competency, flexibility and humility.
CORE QUALIFICATIONS
§ More than 5 years experience in public health, project development and management.
§ Skilled in working with not-for-profit organizations and experience working with
international NGO’s including Clinton Health Access Initiative (CHAI), Global Health
Corps (GHC), and the United Nations (UN).
§ Experience in grant writing and fundraising for various health-related projects.
§ Planning and organizing expertise for individuals, groups, and communities.
§ Possess great interpersonal communication, computer skills, monitoring, evaluation and
data analysis and management skills including Stata, SPSS and Dedoose.
§ Ability to remain focused while working in diverse and challenging environments.
EDUCATION
New York University: Robert F. Wagner School of Public Service Received: May 2014
MPA: International Health Policy and Management
Thesis: The Effect of the Electronic Health Record (EHR) System on Rural Health Units in the
Philippines
University of Dar-es-Salaam, Tanzania Received: Nov 2008
B. A. Sociology: Social Policy Planning and Administration
Thesis: Healthcare Access and Equity in Underprivileged Neighborhoods in Dar es Salaam,
Tanzania
FELLOWSHIP AND AWARDS
§ Global Health Corps Fellowship 2010- 2011
§ New York University Public Service Scholarship (2012- 2014)
§ Aga Khan Foundation International Scholarship (2012- 2014)
WORK EXPERIENCE
New York University (NYU: Wagner) New York, NY
Teaching Assistant with Professor Joe Magee 09/2013 – 05/2014
CORE-GP 1020: Managing Public Service Organizations
§ Assisted the instructor in developing teaching materials including syllabus, in class
exercises, course website and other miscellaneous projects.
§ Informed students on the procedures for completing and submitting class work.
§ Evaluated and grade examinations, assignments and papers, and record grades.
§ Provided one-on-one tutoring and mentoring support to graduate students.
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Wireless Access for Health (WAH) Tarlac Province, Philippines
Graduate Consultant 09/2013 – 05/2014
NYU Capstone: Advanced International Projects
§ Travelled to the Philippines to conduct an Outcome Evaluation to assess the impact of the
WAH Electronic Health Record (EHR) System on Rural Health Units in the Philippines.
§ Developed a Monitoring and Evaluation (M&E) plan along with rapid field assessment
evaluation tools, per level of engagement.
§ Identified organizational management challenges and made recommendations on
strategic management and on WAH’s internal and external capacity to grow.
§ Presented final research findings to the client, partners and academicians at NYU.
United Nations (UN) – Office of the Special Adviser on Africa (OSAA) New York, NY
Intern – Program Management 05/2013 – 08/2013
§ Researched relevant issues for the drafting of technical reports. Follow the work of UN
bodies and bring to the attention of the Chief of Units emerging issues affecting the
development of Africa (CADPU) in the areas of public health and human rights.
§ Assisted in the preparation of briefing notes, background papers and talking points for
senior officials.
§ Assisted in the organization of the meetings of the Inter-Agency/Departmental Task
Force on African Affairs, Expert Group Meetings, Panel Discussions and other events.
Art in Tanzania (AIT): Health Program Dar-es-Salaam, Tanzania
Project Coordinator 08/2011 – 08/2012
§ Designed and managed the strategy, development, implementation, and evaluation of
Mobile Health Clinic Program.
§ Planned and construct project budgets (in coordination with relevant colleagues)
§ Represented Art in Tanzania in the region for all matters related to Medical/ Health
programs and anticipate new projects and initiatives.
§ Supervised foreign medical volunteers and Interns for Art in Tanzania working in health
projects.
Global Health Corps (GHC)/ Covenant House International Newark, NJ
Health Counselor 07/2010 – 07/2011
§ Participated in Covenant House’s team of social, behavioral health, legal and vocational
professionals to develop case management plans for youth.
§ Conducted Physical Wellness Assessment to identify emergent and chronic health
conditions for homeless youth at Covenant House shelter in Newark, New Jersey.
§ Offered one on one and group counseling/education to help young people learn illness
prevention and management of their chronic conditions.
Clinton Health Access Initiative (CHAI) Dar es Salaam, Tanzania
Field Program Coordinator 07/2008 – 07/2010
§ Supervised the Prevention of Mother-to-Child Transmission (PMTCT) of HIV
Program activities in Lindi region, Southern Tanzania.
§ Supervised intertwined community based programs (Peer Counseling& Support
Group) for HIV infected people.
§ Recruited and trained peer counselors and supervised their progress.
§ Facilitated formation of support groups and income generating projects for people
living with HIV/AIDS, applied for grants and coordinated implementation activities
and logistics.
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§ Prepared timely reports/presentations of program achievements and documentation of
field sensation stories.
Kilimanjaro Women against AIDS Kilimanjaro, Tanzania
Assistant Program Manager (World Food Program) 01/2007- 09/2007
§ Prepared timely work plan/strategies for project activities.
§ Supervised food distribution, forecasting and ordering of new stock.
§ Organized and facilitated meetings with orphans and caregivers and conducted an
after school program for orphans.
MIC Tanzania Limited (tiGO) Dar es Salaam, Tanzania
Customer Service Representative 05/2004- 09/2005
§ Participated in products promotion/ advertisement.
§ Prepared and submitted timely reports of customer service department performance
to Regional Manager (RM)
§ Prepared timely official presentations of customer service department achievements
and challenges.
TRAINING AND CERTIFICATION
Heath Literacy Training “Empower your clients” 09/2010
North Jersey Community Research Initiative (NJCRI) Newark, New Jersey
Global Health and Development 07/2010
Stanford University Palo Alto, California
Comprehensive Council Health Plan for Tanzania 03/2010
Tanzania Ministry of Health Dar es Salaam, Tanzania
Project Management Essentials 05/2009
Athens University of Economics and Business Athens, Greece
Prevention of Mother to Child Transmission of HIV (PMTCT) 09/2008
Tanzania Ministry of Health/ Clinton Foundation Dar es Salaam, Tanzania
“Speak Out” Women Empowerment 07/2001
Speak Out International Bergen, Norway
ADDITIONAL INFORMATION
Computer Skills:
Proficient in MS Office, SPSS, Stata and Dedoose
Languages: English – Fluent, Swahili – Fluent, French – Basic
Interests: Culture, art, reading, health, nutrition, cooking, and zumba fitness.
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