Purchasing agent, customer service

MARY LOU DIADDEZIO

*** ******** ***** *** ***

1226

**********@*****.***

Logan Township, NJ 08085

PROFILE: Well rounded professional with strong leadership qualities and a

desire to excel. Seeking to apply my interpersonal, leadership, and organizational

skills as a top player in your organization.

SOFTWARE: Microsoft Office (Word, Excel, Power Point, Access), ESS

System, Epicor, Lotus Notes, Outlook, Unity)

EXPERIENCE:

THOMAS SCIENTIFIC, SWEDESBORO, NJ 08085

Customer Service Representative: 4/2012 3/2014

Principle duties include supplying basic product information, processing orders and

resolving customer service problems.

Follow through with returns, credits and billing issues. Strong communication skills

and ability to multitask.

Domestic Quotations Specialist: 4/2012 3/2014

Strong computer and data entry background.

Knowledge of creation of quotations.

Develop a strong understanding of our business relationships and service to the

customer.

Cross referencing and research to ensure that our customer receives an

outstanding product at cost savings to them yet profitability to Thomas Scientific.

Trained new Sales Reps on the process and procedures of our quotation system

and how our customer accounts are maintained with competitive pricing and

satisfaction in order to keep them coming back to us for all their Scientific and Lab

equipment.

VWR INTERNATIONAL, SWEDESBORO, NJ

Pharmaceutical Supply Buyer: 06/2005 01/2011

Purchase laboratory supplies, analytical instruments and manufacturing process

equipment to meet our customers scientific and lab equipment needs for their

research and development requirements.

Compared customer requirements against product satisfactions of multiple

alternatives to determine the best balance between performance and cost.

Negotiated purchasing agreements with suppliers when sourcing products to

establish efficient costs for customers while obtaining profitablity margin.

Analyze invoice discrepencies through direct communication with suppliers and

customers to ensure that invoices were paid in a correct and timely manner.

Developed and implemented a filing system to improve efficiency in managing key

accounts.

Served as a guide and resource to help new hires to adjust to VWR. Planned and

managed training program to promote an open learning environment by presenting

training material to ensure trainees receive all pertinent information and tools

needed to perform and succeed.

Contact Center Representative: 3/2004 6/2005

Evaluate compatabilty between customer needs and VWR's products and

services.

Negotiate resolution of problems with products and suppliers to increase customer

satisfaction.

Prioritized and managed distribution of work to meet deadlines.

CAREY WORLDWIDE CHAUFFEURED SERVICE,

ESSINGTON, PA

Collections Coordinator: 4/2001 2/2004

Obtained revenue owed to reduce outstanding balances of $500k to $51k.

Maintained accounts receivable through direct communication with customers.

Maintained and updated confidential Collection Department Research Files to

facilitate accurate requests for payment.

Coordinated write offs and adjustments of incorrect invoicing in order to receive

payment and customer satisfaction.

Communicated daily with customers to provide invoice and credit card receipt

requests.

EDUCATION

Archbishop Prendergast High School, Drexel Hill, PA

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