SUMMARY:

. ** +Years of experience in the Desktop\Hardware and Networking Support.

. Diagnostic and Troubleshooting. Pc, Laptop, Tablets, Smart Phones and

Printers.

. Setting up and Supporting WinXp, Win7, WIN8, Outlook mail, MS office

2007, 2010.

. Removing Viruses/Malware. Configuration and Supporting local/Networking

Printers / Ghost Images.

. Data migration. Data Max and Zebra Labels printers.

. Troubleshooting and setting up Ergotron, Flo and Stinger medical carts.

. Installation and troubleshooting Kronos Clocks. Setting up email client

for Blackberry/Apple and android smart phones.

EXPERIENCE:

TALON PROFFESIONAL SERVICES. LEHIGH VALLEY HEALTH SYSTEM. LEHIGH VALLEY PA.

2013 -Present

Windows XP to Windows 7 Rollout Project of about 10,000 machines.

Using SCCM Server and Creating customized Images to meet each department

needs.

NORTHSHORE LIJ HEALTH SYSTEM. NEW HYDE PARK, NEW YORK

2002 - 2013

Senior Desktop/Hardware Support Specialist.

Desktop Support Technician of WinXP/ Win7,Win8.

. Support and troubleshooting hardware, software and corporate

applications.

. Resolving TCP/IP, DHCP and static IP connectivity issues.

. Set-up and Reserve Mac and IP addresses.

. Set up network user accounts/permissions, reset passwords via Active

directory.

. Adding WorkStation to the domain and setting up user right on local

workstation and on the domain level. Configuration and patching network

switches.

. Supporting Exchange e-mail system.

. Perform complete on-site support and troubleshooting of all client's

workstations, laptops and printers.

. Installation of local and networking printers.

. Installing/ghosting OS on client's workstations. Data back up and data

migration.

. Preparing workstation to work in client-server environment. Setting up

email client for Blackberry, Iphone, Ipad and android tables.

. Deployment of new and old PCs, laptops and Printers.

. Managed tickets and escalated to the correct group as necessary and

ensure they are handled in a timely manner. Supporting Data Max, Zebra

and IBM Dot Matrix printers. Setting up Ergotron, Flo and Stinger

medical carts. Installation and troubleshooting of Kronos Clocks.

Interact with all level of users ( Directors, Managers, Supervisors,

Doctors and Nurses

IBM GLOBAL SOLUTIONS.

8/1999 - 12/2001

Desktop Support.

. Installation of PC/ Laptops Software/Hardware and Networking

Configuration

. Migration to and from Win95/98, ME, Win NT/2000.

. Software Support, troubleshooting and configuration (Win NT/2000, 95, 98,

ME, Novell Netware, MS Office97/2000). Installation, Configuration and

supporting of Networking/local printers

. Configuration and supporting Email (MS Exchange\Outlook, Lotus note,

Netscape)

. Data Migration, on phone support.

. Use of the Internet to find solutions, bug fixes, information and general

PC support

. Win NT/2000/ Administration-add users

. Interface with all levels of users (developers, testers, administration,

Directors)

IBM CONSULTANT

1996 - 1999

System Administrator/Desktop Support

. Installation of Server and Workstation Software:

. Migration of Patchworks clients to Novell 3.12

. Responsible for maintenance, troubleshooting and upgrade of Servers,

hardware/software andnetworking issue. Provide complete support of all

client's workstations and printers.

EDUCATION:

. Lenovo and IBM Certified Technician From 2002 to 2013. (Laptops and

Desktops)

. Panasonic (T7, T8, C1 and C2) Toughbooks Certified Technician

. Secaucus NJ.

. Fujitsu Laptops and Tablet Certified Technician.

. MENPHIS TENNESSE.

. WINDOWS NT/20002003 SYSTEM ADMINISTRATOR.

Implementation and Supporting TCP/IP on

NT/2000/2003. Career Center, NY

. A+ Certified Technician

. Study of the IBM PC Architecture system, hardware and software

troubleshooting. DOS,

. Windows. Installation, Diagnostics, configuration and Upgrades

. MICROSOFT NETWORKING CERTIFIED. TCP/IP, WINS, DNS, DHCP

. Administering and supporting a Local Area Network (LAN) and a Wide Area

Network (WAN) based on Win NT and Novell Platform. Career Center, NY

. Internet Certification. Including Wed Site Administrator / HTML.

. Career Center, NY

. . Associate Degree in Applied Science/ Electronic Engineering

Technology. County College of Morris (CCM), Randolph

NJ, 1992

. Active Member of CompTIA (Computing Technology Industry Association).

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