Customer Service Human Resources

Denza M. Young

*** ******** ****** ~San Francisco, CA 94112 ~ 415-***-****~ *****.*****@*****.***

Summary

Human Resources Manager/Generalist with over 7 years of comprehensive human resources experience

including recruitment and retention, conflict resolution, training, succession planning, and benefits

administration. Possess broad knowledge of human resources in a variety of sectors including union and

non-union environments. Proven skills in labor and employment law including compliant investigation to

thwart legal action.

Qualifications

15+ years of management, retail, operational and leadership experience, 4 years in a Fortune 50

company.

7+ years of Human Resources Generalist experience; recruiting, hiring & selection, testing,

succession planning, training, workers compensations, labor relations and benefits administration.

Experienced in establishing and maintaining partnerships with both nonprofit and for profit

organizations.

Proven track record of improving organization’s relationships between corporations and

communities served.

15+ years of retail sales experience.

Experience

Workforce Developer Urban Strategies, Inc. Mar2012-July 2013

Supervised a staff of six: two case managers, three outreach workers, and one employment

specialist.

Developed employment and community organization partnerships.

Responsible for case managing a case load of 45-50 Workforce clients

Developed and implemented a comprehensive job readiness program.

Assisted with planning and facilitating monthly community meetings.

Human Resources Manager Lowe’s of San Francisco Jan 2008-Dec 2011

Collaboratively managed all HR functions for a $50 million + organization.

Performed succession planning, trained multiple staff members for mid-level and senior

management positions.

Positively affected the profitability of the organization served by implementing and educating

staff on company policies and procedures with my knowledge of federal, state and local laws, and

ordinances specific to California employment practices.

Job Developer Job Corps-San Francisco Feb 2007-Jan 2008

Trained program graduates; employability skills, career and financial planning and best practices.

Established and maintained partnerships with Fortune 500 companies, non-profit organizations

and government agencies.

Assisted with the placement of 53+ graduates within a 9 month period.

Human Resources Generalist Job Corps/ResCare-San Francisco Oct 2005-Feb 2007

Collaboratively completed various HR functions; labor relations, hiring and selections, recruiting,

retention, risk management, payroll and benefits administration.

Researched and procured labor market data in order to offer equitable and competitive

compensation.

HR Representative/Recruiter Office Depot-Fremont, CA Mar 2004-Oct 2005

Recruited candidates for the Supply Chain sector created and maintained exceptional employee

relations.

Served as a company representative on the DeVry University Advisory Board to educate students

on the employment trends in retail/supply chain management.

Customer Service Manager Office Depot-San Francisco Jan 2001-Mar 2004

Trained, coached multiple line staff; effective succession planning.

Established employee relations; comprehensive customer service.

Consistently exceeded sales goals.

Education& Professional Affiliations

University of San Francisco

Bachelor of Science Degree, in progress

Society for Human Resources Management-(SHRM)

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