Management Manager

Denise D Hendrix, MPA

** ********** ****, ***. #** Phone: 212-***-**** Cell: 347-***-****

***********@*****.***

Summary

Highly capable goal-oriented professional with extensive knowledge of

planning, organizing, staffing, leading, and managing various programs and

complex projects

Core Qualifications

? Performance management strategies ? Organization

management & design

? Government contracts administration ?

Compliance & Quality Improvement

? Human Resource mgmt./Labor relations ? Budget and

financial management

? FMLA, ADA, FLSA, NLRB, Title VII ? Project

management

Baruch College, School of Public Affairs - New York, NY, US

Master of Public Administration Public Administration

John Jay College of Criminal Justice - New York, NY, US

Bachelor of Arts Public Administration

COMPUTER SKILLS

Microsoft Word, Excel, Access, Power Point and Publisher, NYCWAY, WMS, ADP

EZ-Labor Management, CARES, AWARDS, Quantitative and Qualitative research,

SPSS,

Professional Experience

Social Services Supervisor, 09/2013 - Present

Women In Need - New York, NY

. Effectively planned and designed performance metrics tracking format

which increased program performance reporting.

. Designed strategies that increased employment placement rate by 43%

within 4 months.

. Developed strategies and achieved monthly and quarterly placement

goals throughout the region,

. Designed agency-wide case manager supervision and performance

evaluation forms which increased employee accountability.

. Designed and imposed a tracking mechanism for case managers, which

facilitated time management and efficiency.

Employment Specialist, 09/2011 - 04/2013

International Center for the Disabled - New York, NY

. Developed and maintained employment relationships with local and

citywide employers.

. Exceeded targeted placement goals which increased program placement

rate by 62%.

. Established internship/employment opportunities for Veterans and ACCES-

VR (VESID) consumers.

. Generated weekly statistical employment placement reports to ensure

programs goals were met

. Facilitated weekly and monthly job readiness trainings to consumers

with disabilities.

. Developed and executed an on-line based virtual job club that

increased consumer participation and retention.

Assistant Director, 01/2008 - 01/2009

Veritas, Therapeutic Community, Inc. Young Mothers and Children's Program -

New York, NY

. Supervised monthly chart and utilization reviews to ensure regulatory

compliance.

. Interpreted and ensured all OASAS, Veritas and individual program

policies were adhered to.

. Developed compliance plan for Medicaid, Public Assistance and managed

care benefits.

. Conducted individual/group staff supervision and completed staff

performance evaluations.

. Work with program staff and organization's research evaluator in

conducting program evaluations.

page 2 Denise D. Hendrix

Program Director, 01/2007 - 01/2008

Goodwill Industries of Greater NY/NJ - New York, NY

. Designed and implemented startup afterschool program curriculum for at

risk youth, and job readiness workshops for adults.

. Developed annual program work-plan which included a specialized

math/science curriculum that increased student's math, and science

classroom scores by 12%.

. Created a diversified financial plan for program through grant

proposals and fundraising, in collaboration

with development staff.

. Directed annual budget including spending rate, which resulted in a

yearend surplus.

. Oversaw hiring, orientation, supervision, training and termination of

program staff, interns and volunteers.

. Collaborated with community agencies, leaders and constituencies,

achieved program goals and objectives and overall agency-wide mission.

Intake/Outreach Coordinator, 01/2005 - 01/2007

East Harlem Council for Community Improvement - New York, NY

. Supervised weekly case conferences with Job Developers and Case

Managers to ensure performance-based contractual needs were being met.

. Planned, developed and implemented program outreach/recruitment

strategies and activities.

. Developed a marketing plan to target customers in need of computer and

home health aide training.

. Facilitated presentations and established partnerships with nonprofit

and for profit organization stakeholders.

. Developed and maintained linkages with employers.

. Conducted individual and group job readiness workshops to consumers

Coordinated and supervised the day-to-day vocational training services

among the computer training and direct placement staff.

. Provided individualized employment counseling that included developing

specific employment-related goals and realistic plans to achieve those

goals.

Additional Information

Published Poet Editor's Choice Award in Poetry

National Dean's List

Kyung Hyup Women's Association Scholarship

Mayor's Neighborhood Leadership Institute on Immigrant Affairs 2013

Graduate

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