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Customer Service Quality Assurance

Location:
United States
Posted:
June 11, 2014

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Resume:

Ivory L. Taylor Jr.

*** ******** **. ******, ** *7703 919-***-**** email: aceizx@r.postjobfree.com

Objective: To successfully secure a position within reputable and profitable company

Summary of Qualifications:

• Quality assurance experience, receiving department experience and inventory experience.

• Work well as a strong team player and also independently.

• Effective organizational skills and motivated hard worker.

• Excellent customer service skills.

• Microsoft Word, Excel Lotus Notes, and Open Office.

Professional Experience:

AWNC (Quality Assurance) 2013 - Present

• Inspected parts with contracer and surface tester

• Visual inspect for foreign matter/rust and missing material

• Specifications check on parts

• Interfaced with group/team leaders and engineer

• Sorting for defective parts

Sunstates Security (Security Officer) 2008 - 2013

• Promote positive public relations by offering courteous service to all employees.

• Control access to building; monitor activities of staff.

• Monitor facilities operation and tour property.

• Communicate with supervisor/manager on issues related to safety.

• Maintain daily logs and shift report.

Fedex Home Delivery (Driver) 2008 - 2012

• Scanned products.

• Loaded trucks.

• Delivered and picked up packages for customers in a timely manner.

• Interfaced with public utilizing effective customer service skills.

IBM (SBOT Analyst) 1973 - 2009

• Completed ISO9001 certification for department.

• Interfaced with colleague in creating electronic price letters submitted as announcement letters.

• Analyzed customer configurations placed by customers.

• Utilized system tools to verify correct configuration, making necessary alterations if needed.

• Submitted configurations into the system tool allowing customer orders to continue through ordering process.

(Production Control)

• Scheduled and ordered parts.

• Interfaced with engineers.

• Maintained stock according to monthly schedule.

(Material Handler)

• Selected parts and verified material from bin locations based on printed orders.

• Packed material; picked, stacked and secured material on pallets moved to staging area.

• Maintained inventory and shipping records for materials picked.

• Relocated material received to proper bin locations.

• Conducted inventory audits.

• Maintained safe and clean work area.

Education: Diploma: Northern High School, Durham, NC

References: Available upon request.



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