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Customer Service Engineer

Location:
United States
Salary:
open
Posted:
June 11, 2014

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Resume:

Ruthie R. Sellers

**** ***** ***** 312-***-****

Chicago IL. 60616 aceizu@r.postjobfree.com

OBJECTIVE

To effectively utilize my product development and customer service experience to the benefit of the

company

QUALIFICATIONS

• Organized professional, fast learning, self-motivated, and works well with minimal supervision

• Extensive experience in mechanical drafting/design, engineering, manufacturing technologies,

vendor relations, and customer service

• Extensive knowledge in sheet metal fabrication, component layout, machined part design, and

product development. Good understanding of packaging design

• Excellent understanding of manufacturing technologies, manufacturing processes, (BOM) bills of

material structure and process, engineering change notice (ECN) process, routing structure and

maintenance

• Very strong Pro-E, AutoCAD, and Autodesk Inventor skills

WORK HISTORY

Mechanical Engineer, ISCO International Elk Grove Village, IL 11/2006 –7/2009

Developed products for wireless/telecomunications applications, including all design and engineering

product development activities for two major product lines. Responsible for various intermittent projects

from initial concepts, to working prototypes and production. Conceptualized and created packaging

solutions for product lines starting from design to print production. Collaborated with vendors to meet

requirements for product line. Additional duties included: reviewing product specifications, providing

technical direction and engineering analysis to sales team, addressing and resolving vendor issues, as

well as implementing troubleshooting plans and providing customer assistance when needed. Research,

developed, and applied process improvements to improve quality, efficiency and productivity of product

lines.

Mechanical Drafter/Designer, Homaco, Inc. Chicago, IL 4/2000 – 11/2006

Worked closely with lead engineer to ensure completion of design projects. Responsible for the design

and layout of various sheet metal, machined parts, welded assembly telecommunications frames, sheet

metal enclosures and structural steel assemblies used in the telecommunications industry, such as Pre-

Terminated Floor Frames, Cable Management products, and Auxiliary Framing.

Mechanical Drafter, A.J. Antunes Addison, IL 1/1999 - 4/2000

Assist lead engineer in the design of food equipment prototype units and production release models.

Responsible for several complex assignments including conversion of manual drawings to cad,

engineering change notices and revisions, tooling design changes, when needed assisted manufacturing

with manufacturing processes. Responsible for contacting manufacturers, venders, and suppliers to

obtain information regarding new product drawings. Assist team leader in the Initiation of ISO-9000 audits

for company inspections.

Sales Associate, Burlington Coat Factory, Burbank, IL 5/1991 -1/1998

Engaged customers and maintained cleanliness and organization of sales floor. Facilitated all clothing

displays for the woman’s and junior’s departments. Responsible for receiving new merchandise and

restocking various clothing lines. Assisted managers with inventory counts and new shipments.

EDUCATION

Illinois Institute of Technology Chicago, IL 1/2014-Present

M.S. Mechanical and Aerospace Engineering

Specialization: Medical Studies

Expected Completion: August 2015, Co-terminal Degree

Illinois Institute of Technology Chicago, IL 8/2011- Present

B.A. Mechanical Engineering

Specialization: Medical Studies

Expected Completion: May 2014, Co-terminal Degree

City Colleges of Chicago, Chicago, IL 1/2009 – 5/2011

Concentration: Engineering Science

ITT Technical Institute, Matteson, IL 3/2001

AAS, Mechanical Drafting and Design

REFERENCES

Available upon request



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