Manager Project

Gurkiran Singh Bath

G urkiran

Business Process Management Consultant

BPM Analyst with 5 years of Experience encompassing a broad range of areas related to

Analysis, Process Modelling, Use Case Modelling, Design, Development, Testing, and Reviewing.

Extensively involved in functional and technical aspects of the project lifecycle

5 years of experience with Pega as Techno-Functional consultant.

Dynamic, competent, Results-focused, quality-driven professional, focused on achievement of

objectives and targets.

Played multiple roles in Requirement Gathering, Technical Implementation, Testing (System,

integration, regression, smoke testing etc.) as well as Project Management. Responsible for

many key rollouts using Agile BPM Methodology.

Advanced communication, presentation, competent multi-tasking ability to perform well even under tight

timelines.

Comprehensive problem detection & solving abilities with an analytical bent of mind. Excellent

communication, interpersonal skills and relationship building abilities, ability to interact and manage

people well.

Excellent time management skills with proven ability to work accurately and quickly prioritize,

coordinate and consolidate tasks.

Skills

PEGA Case Management Framework Use Case Modeling

PEGA CPM (Customer Process Manager) Framework Functional Testing

PEGA Rules Process Commander DCO Process Optimization and Automation

PEGA Flows Consulting

PEGA User Interface Implementation SmartBPM Methodology

PEGA Survey Business Process Management

PEGA Localization Project Management

PEGA Customer Process Manager (CPM) BizAgi Process Modeler

PEGA Reports BizAgi Studio

PEGA IAC (Internet Application Composer)

Certifications

• PEGA Certified System Architect (CSA)

• PEGA Certified Business Architect (CBA)

• PEGA Certified CPM Architect (CCA)

Professional Experience

Pfizer, Groton, Connecticut

Senior PEGA Consultant

A Healthcare monitoring solution used for tracking of Clinical Trial Operations. The solution was built on

PEGA’s Case Management Framework.

Responsibilities:

• Onsite Lead for the Project: Bridge between the Client and the offshore team. Coordinating,

Managing, Synchronizing multiple teams for project related activities

• PEGA Case Management Framework: Supporting the Health Monitoring Application built on PEGA’s

Case Management Framework in Version 6.3 SP1

• Tracking & Reporting: Tracked weekly progress and reporting to the Manager. Presenting weekly

Status Report to the Client

• Negotiation: Negotiated with clients, colleagues and outside vendors regarding project scope

• Communication: Communicated project status, milestones and issues to the project sponsors and

stakeholders

• Demo to Client: Running Application and UAT Demo’s to client before every Maintenance Release

• Capture Change Requirements and enhancements: Managing the scope of the project and

capturing detailed requirements from the client

• Single Point of Contact: Liaising extensively with external clients and team members for Requirement

clarifications, finalization and sign off

• Prioritize Requirements: Prioritized client requirements as per the complexity and deadlines

• Support and Maintenance Items: Categorizing End User issues into Support and Enhancement and

then responding and resolving them in a timely manner

• Preparing Test Plan and Execution: Creation, reviewing and execution of Test Scripts for every

release

• Deployments: Responsible for overseeing and performing deployment related activities for support

and maintenance issues in the application.

Methodology: Waterfall Model (following SDLC – Software Development Life Cycle)

Technology: PEGA, Oracle Database, Service Center 6.1, Quality Center 10, Microsoft Products including

Excel, PowerPoint

Kraft Foods, Zurich, Switzerland

Senior PEGA Consultant

A Customer Care solution for the Kraft Foods, Europe designed on PEGA PRPC CPM framework. The

application replaces the historical Call Centre solution with automated process flows and built in Business

rules using PRPC CPM Framework.

Responsibilities:

• PEGA CPM (Customer Process Manager) Framework: The Customer Care Solution was built on

PEGA’s Case Management Framework in Version 6.1 SP2

• Process Modeling: Developed As-Is and optimized To-Be process flows on departmental,

organizational and global levels for effective understanding of client processes

• Use Case Modeling: Interpreted and synchronized business requirements, logical data models, and

business process descriptions into business process models.

• End to End Agile Implementation of application: Capturing requirement through PEGA DCO (Direct

Capture of Objectives) / Application Profile / Application Accelerator / Discovery Maps / and then

overseeing and tracking the implementation of a new system as specified by business requirements,

acceptance, installation, and deployment using Agile implementation methodology

• Involved in Implementation of modules: Implementation with PEGA Flows / Designing User Interface

/ PEGA Reports. Involved in preparation of technical design documents

• PEGA Survey: Designing, development and Testing of PEGA Survey Module in English and 6 other

languages

• PEGA Localization: Localization of User Portals into 2 different languages

• PEGA IAC (Internet Application Composer) - Involved in exposing a specific module of the

application on the clients website

• Interaction with Development Team: For designing the right solution and clarifying queries in

requirements

• Creating BPM specific re-usable artifacts: Involved in creation of re-usable documents,

presentations

• Test Planning and Execution: System Testing and Integration Testing for the application which led to

a quality product. Responsible for defect free Good Quality deliverable

• User Training: Provided end user training to Contact Centre Users in 3 different geographies,

preparation of User Manuals and User Guides

• Module Lead for Country Rollouts: Played key role in rolling out of the application in 5 different

countries leading to cost savings for the client and enhanced productivity.

• RFP & RFI: Worked on Request For Proposal and Request For Information for multiple clients

• Effort Estimates: Involved in effort estimates for projects for multiple clients

Methodology: Waterfall Model (following SDLC – Software Development Life Cycle), Agile

Technology: PEGA, Oracle Database, Microsoft Products including Excel, PowerPoint

Adidas, Germany/India

PEGA Consultant

Automation of Multiple processes (Travel Arrangement Request, Customer Master, Scavenging &

Destruction Process, New Store Management, Quality etc.)

Responsibilities:

• Requirement Analysis & Design: Developed traceability matrix to dissect requirements into single

testable language and to include: Business Rules, Interface Specification and Use Cases. Developed

workshop materials for facilitating client sessions for gathering requirements.

• Development & Implementation: Full-fledged Development of whole of the process single handedly

• Estimations & Prioritization: Responsible for Prioritizing Requirements and Change Requests and

then finalize timelines for the same

• Test Case Preparation & Execution: Involved in Test Case Preparation, Reviewing and execution

• Solution & Design: Worked with architects and design team to assist with the solution and design

documentation

• Impact Analysis: Responsible for analysis and documentation of impact arising from Change

Requirements

• Creation of Reusable Artifacts: involved in creation and reviewing of reusable artifacts, useful in

future stages of the project

• User Trainings: Responsible for training Users on the application and for the new Change

requirements introduced

Methodology: Waterfall Model (following SDLC – Software Development Life Cycle), Agile

Technology: Pega, Toad, Microsoft Products including Excel, PowerPoint

Pepsico, New York / India

PEGA Consultant

Implementation of various processes like Product and vendor selection, Customer master etc.

Responsibilities:

• Requirement Gathering: Developed traceability matrix to dissect requirements into single testable

language and to include: Business Rules, Interface Specification and Use Cases. Developed workshop

materials for facilitating client sessions for gathering requirements.

• Development & Implementation: Actively involved in development of the processes.

• Team Management: Managed the team and supervised development and testing progress.

• Solution Architect: Worked with architects and design team to assist with the solution and design

documentation

• Estimation and Prioritization: Responsible for Prioritizing Requirements and Change Requests and

then finalize timelines for the same

• Test Lead: Involved in Test Case Preparation, Reviewing and execution

Technology: Pega, Toad, Microsoft Products including Excel, PowerPoint

Methodology: Agile

Education

Master’s in Business Administration (MBA), Symbiosis International University, Pune, India

Bachelors of Engineering (BE), Punjab University, Chandigarh, India

Contact this candidate