Project Manager High School

Brent Jacob Garcia, PMP

**** **** *** ******* ** - Santa Clara, CA 95050

Mobile 408-***-**** ********@*******.***

SUMMARY Seventeen years of experience in management of projects,

technologies, and people resources

STRENGTHS Crisis Mgmt - Troubled Reliable PM Skills Mentoring and Coaching

Projects Skills

Verbal/Written Communication Passionate about Creative Problem Solving

Skills Teamwork

Well-Developed Leadership Broad Technical Client Stakeholder

Skills Background Advocacy

EXPERIENCE

Hewlett-Packard Company - Palo Alto, CA

5/08 - Now Project Manager III - Enterprise Services- Responsibilities:

Manage (Plan/Procure/Execute/Close) IT Infrastructure and

Operation projects for service accounts by collaborating with

international resources; required to provide focused attention to

detailed project objectives in extremely tight constraints.

Assignments included:

Con-way Transportation account, manage large and technically

complex projects. I continue to work successfully with a worldwide

diversified pool of resources. Efficient in the use of reporting

and scheduling tools such as PPMC and Microsoft Project. Budgets

were tracked daily to weekly and managed variances with Logging,

Project Change Requests and presentation for acceptance. I assist

on a PMO and volunteer on all challenging task forces to improve

efficiency and generate revenue. Projects included coordination of

moving the infrastructure of a warehouse site to another, setup

printer queues, patching/upgrading Oracle, DB2, or Informix

databases, and finding solutions to migrate databases that were

8TB in size while protecting data integrity. My most recent

project was one that I was handed off to me by a peer, while

project was in RED status for weeks and the client needed an

immediate solution in place. With real team effort and reassurance

to the client, we completed the project within 3 weeks and helped

the client regain confidence in HP.

Tops Markets Aug 2010 - Aug 2011, Program managed an IT

Optimization - commissioned to find ways to save the corporation

money annually by cleaning up SAN storage where there was an over

allocation or cleaning up old data or decommissioning servers no

longer used to a defined levels.

Procter & Gamble Assigned next to manage SAP projects. P&G

projects requirements include the ability to create extensive

Statement of Work documentation, Change Request and Financial

spreadsheets.

Weyerhaeuser late 2009, requested by executive Account Delivery

Manager to return for a 6 month project to exit a datacenter in

Denver and migrate to Memphis. This required Radix OVSD training

to complete Change Requests, Service Calls, and Work Orders. Re-

engaged to prepare 190 servers (arrange to remove all support

software, apply OS patches, move from old to new centralized

monitoring services. Customer was again very satisfied, as every

deliverable was completed on time. Second year to receive "K"

rating in employee performance from HP (highest rating possible).

Cadbury-Schweppes located in Australia. Responsibilities

included procuring large Win/UX servers, following through to

ensure on-time delivery, integration, and racking of all hardware

components. The servers were used for SAP instances for Test,

Development and Production environments. Challenges included

working at times when I can have meetings with resources in

Bulgaria, Germany and Australia. Although this project was meant

to be 5 months, the Customer requested that I stay onboard

indefinitely.

Weyerhaeuser account in Federal Way, Washington- 2008 - The

Company was divesting and spinning off another company. This lead-

assignment was to deliver a complete Tier 0 application delivery

(Active Directory, DNS, DHCP, WINS, Antivirus, shared tools, Proxy

services, Exchange, Blackberry Enterprise Services, and Citrix) to

support the newly formed company. After successfully completing

all tasks on time the customer asked to expand my responsibilities

to also include data migration of user and group shares. I

received praise and commendation from peers and managers and

received an award of recognition for the successful completion of

eight million dollar project.

11/02 - 5/08 Project Manager IV- IT Services - Responsibilities: Manage

IT Infrastructure and Operation projects for all HP business

units. Scope project details, offer solution consultation,

document project plan and deliverables, build time lines, follow

funding processes, work closely with customer and project

resources, create regular status reports, and track all project

activities and issues to completion/resolution. Projects include

all aspects of server, SAN, network devices and database

deployments or migrations. Use Mercury PPM software to manage

projects and communicate results. Escalate critical issues as

appropriate; negotiate resource engagement and commitments.

Demonstrate in-depth understanding of key services' operational

policies and processes; PPM champion for PM team; managed project

funnel; assigned projects to PMs; Supported Data Center

Consolidation (DCC) program. Utilized social networking

technologies to maintain clear communication to stakeholders and

management; Experienced in collaborating and managing global

teams; managed critical Company merger project (VooDooPC) within a

tight timeline.

Observed Qualities: Known to take the initiative; demonstrates

volunteer spirit; positive view on new changes; flexible and

versatile with ever-changing policies and engagement requirements;

helpful to peers; Eloquent public speaker; "K" Rated on

Performance (highest available)

5/02 - 11/02 Local Services Project Manager I/ LEUS IT Consultant-

Responsibilities: Commissioned to special projects involving major

customer issues that were not handled correctly according to

appointed Service Levels; Followed through to resolution, putting

projects back on track for success.

11/01 - 5/02 MSDD Process Lead - Staging and Deployment-

Responsibilities: Develop and customize processes to be used for

external trade customers of HP. This would involve setting up

systems and servers using factory and other vendors; Responsible

for developing life-cycle documentation regarding used equipment

that required special attention due to sensitive data.

5/00 - 11/01 Local Implementation Regional Lead- Responsibilities:

Developed new process for the delivery of Software Americas-wide;

Core team member in developing strategies and processes to

minimize support problems, increase supportability and quality of

software packages. Directly responsible for the communication

aspect of project management

6/99 - 5/00 Technical Desk-Side Consultant- Responsibilities: Support all

end users. Working with new employees to setup new accounts, new

hardware, and the proper remote access required; Troubleshoot Help

Desk tickets assigned. Resolve problems with all hardware and

software issues. Plan and execute Y2K project. Focused on End User

support & satisfaction

Superior Technical Resources / Santa Clara Valley Water District - San

Jose, CA

8/98 - 5/99 Microcomputer Systems Analyst II- Responsibilities: Support

over 600 end users. Troubleshoot Help Desk tickets assigned.

Resolve issues with Microsoft Exchange, Office, Antivirus Tools,

etc. Commissioned to special projects involving major system

upgrades, special software installation and new system roll-outs;

created hard drive images for mass integrations. Set up new user

profiles; managed projects requiring network closet patching,

troubleshot data jacks using telecom tools. Maintained system

inventory

National Integration Company - San Jose, CA

1996 -1998 Project Manager- Responsibilities: Manage large technical

projects, Document PC network reconfigurations required for each

project. Plan and sequence project activities. Organized

department handoffs; Created and directed the step by step

technical training programs for new employees and resources.

Managed on-site projects at multiple companies, the following are

some highlights:

. Netscape and Synopsys: Managed projects with small group of

technicians. Controlled change order budget. Relocated all

required workstations. Reconfigured all TCP/IP settings, remapped

network printers. Completed data cross-connects to generate live

data ports at desktop locations; Managed project issue resolution,

and ensured complete customer satisfaction.

. William Sonoma: Objective of project: replace all Token ring

NIC cards with Ethernet cards; Reconfigure TCP/IP and setup the

Novell clients with new directory trees. Connect systems to new

switch. Managed issue-database for resolutions.

. Adobe: Objective of project was to set up 500 PCs and UNIX

workstations within 4 days. Tremendous project planning.

EDUCATION / TRAINING

2005 Project Management Institute 1997 WSB Technologies - San Jose, CA

-Newton Square, PA

Certification: Project Management Certificate: NT Core Technologies &

Professional (PMP)ACTIVE Administering NT Server

2008 IPS Associates- San Diego, CA 2004 George Washington University - Palo

Program Management Certificate Alto, CA

Risk Management Certificate

1989 Santa Clara High School - Santa Clara,

CA

High School Diploma & Test and Repair

License

INTERESTS

Outdoor cooking; finding new interesting music both live and

recorded; moderate wine-tasting; White-water rafting; spending

time with family; keeping up with spiritual reading; home and

garden improvements; planning get-togethers with friends;

California camping; traveling to see new cultures and try new

things

Contact this candidate